Customer Service Sales

Matthew Pielli

**** **** ***

Bel Air, Maryland *1015

Phone: 410-***-****

E-Mail: ********@*****.***

Objective: To employ my experience from the sales and customer service

field, and to expand my knowledge while gaining practical experience.

Education:

Community College of Baltimore County

Essex, Maryland

Information Technology, 2008 - Present

GPA: 4.0

Lincoln Technical Institution

Columbia, Maryland

Automotive Technology, 2003 - 2004

Bel Air High School

Bel Air, Maryland, 1999 - 2003

Maryland High School Diploma

Work History:

Go Wireless, Verizon Premium Retailer

April 2009 - January 2010

Abingdon, Maryland

Retail Sales Representative

.Responsible for selling Verizon Wireless products, and

informing customers of products and services.

.Responsible for exceeding all sales quotas.

.Perform daily store functions, vital to keeping a successful

sales environment.

.Train new employees on Verizon operating procedures, and

proper sales techniques.

.Close sales, and focus on meeting sales goals such as data

attached per contract(DAPC).

Bank of America

2008

Whitemarsh, Maryland

Customer service / sales

.Responsible for meeting customer needs and providing excellent

customer service

.Preformed service in a timely manner, while maintaining a high

level of customer service

.Met sales goals set by management

Compass Wireless Sprint / Nextel

2008

Nottingham, Maryland

Sales

.Provided the sale of Sprint products to customers

.Maintained relationships with customer base and developed new

sales leads

.Recognized sales quotas and achieved sales goals on a monthly

basis

.Performed opening and closing duties with little supervision

from management, and to maintain an orderly work environment

Lowes Home Improvement

2007

Abingdon, Maryland

Customer Service Associate

.Assisted customers with purchases of goods and materials

.Identified customer needs, and advised them with questions and

product purchases

.Gathered customer information and assisted with special orders,

installations, and estimates

.Stocked and maintained the sales floor

.Handled transactions and worked a register

Sears Automotive Center

2004 - 2005

Whitemarsh, Maryland

Automotive Technician

.Provided general maintenance and repair of automobiles

.Advised customers and service advisors of the repairs and parts

needed

.Assisted customers with questions, and advised customers of

repair and preventative maintenance items they should purchase

Special Skills:

.Microsoft Products: Windows, Word, Excel and PowerPoint

.Retail, sales, and customer service training

.Special training in automotive technology

.Cash Handling and register experience

.Training in computer troubleshooting and repair

References are available upon request

Contact this candidate