Customer Service Sales

Christi Lynn Williamson

****A N. Central Expressway

Dallas, TX 75250

214-***-**** (cell)

Objective: To utilize my strong management experience and interpersonal

skills to achieve a position within a progressive company.

Experience:

6/2009 - 1/2010 TIB Mortgage, FHA specialist, contract to possible

perm position Working with FHA underwriters clearing conditions, funding

loans, preparing and submitting binders to FHA to be insured and clearing

any NOR's from the binders which may be preventing them from being

insured. Additionally, working heavily with trailing documents and

submitting them to purchasing banks. Direct contact with the purchasing

banks to implement streamline processes for trailing documents.

3/2009 - 6/2009 Premier Capital Lending, Loan Specialist. Worked on Calyx

Point and Docutrack. Responsible for FHA loans and a high volume of

manufactured homes as well as site built. Worked with LP findings.

2/2008 - 2/2009 JP Morgan Chase Bank, Investment

Banker

Responsibilities include selling bank products and investments, structuring

and closing loans, determining credit worthiness, approving bank products,

and prospecting for inside and outside sales opportunities. Obtained a

series 6, 63 and Insurance License.

2/2006 - 2/2008 Countrywide Home Loans, Loan Specialist

II/Underwriter Involved in a

joint venture (Countrywide's largest). Closed approximately 60 loans a

month. Responsible for working closely with the developer to analyze and

close loans sent over by the sales group. Worked closely with multiple

title companies to obtain clear titles and set up closings. Underwrite

loans - responsible for loans from origination to closing and responsible

for fully approving them. This includes verification of employment,

analyzing debt to equity ratios, evaluating appraisals, verifying that the

loan falls within underwriting guidelines, reviewing credit reports, and

counseling borrowers on mortgage procedures. Support the sales team to

ensure a seamless experience for the customer also responsible for

processing purchase, refinance, FHA, VA, fixed second liens and HELOC

loans. Closed approximately 60 loans a month, which was also my approximate

pipeline - dependent upon type of loan.

1/2003 - 2/2006 Centex Home Equity Company, LLC, Loan Officer/Lead

Processor

Named Top Processor of the Year based on number of loans closed. Closed

approximately 55 loans a month. Responsible for contacting prospective

customers for the purpose of explaining the benefits of doing business with

Centex (i.e. loan products) Duties included selling loan products by

evaluating their financial situation, determining credit worthiness, and

working with our processing group to ensure a smooth close. Additional

responsibilities include assisting customers with any questions or concerns

pertaining to mortgage issues, interest rates, escrow, payoffs, refinance,

and adjustable rate mortgages. Also assisted with partial releases and

subordinations. Received award as top processor of the year based on

number of loans closed and funded. Closed approximately 50 loans a month,

dependent upon type of loan. Additionally, worked extensively with Fannie

Mae loans and DU.

11/1994 - 1/2003 Delta Air Lines, Manager, Customer Services Dallas Fort

Worth Airport,TX Responsibilities included handling and resolving

all customer service issues, including compliments and complaints with

service successes and failures, as well as with individual employees. I

evaluated approximately 25 direct reports on job performance and attendance

on a monthly basis. I was responsible for motivating team members and

providing direction in both positive and negative situations. I worked

within a team to develop cost saving programs that minimized company

expenses. I am competent utilizing Microsoft office including, Microsoft

Word, Excel, and PowerPoint. I was responsible for meeting critical

deadlines on a daily basis, evaluating staffing needs, and interviewing

candidates for advancement.

Education/Licenses:

Series 6, 63, and Insurance License. Notary.

Marcus High School, Flower Mound, TX, 1989

Lubbock Christian University, Lubbock, TX 1989

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