Customer Service Representative

PATRICK G. CLAYBORNE

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**** ********** **. . *******, ** 39213 . PH# 601-***-**** or (601)

***-****

****************@*******.***

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QUALIFICATIONS

. Able to handle multiple tasks and projects simultaneously

. Readily accept challenges. Meet or exceed all business objectives

. Proactive. Motivated. Goal-oriented. Problem solver.

. Quickly absorb and retain new information and procedures.

. Many years of customer service experience

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EDUCATION

Jackson State University

Major: Computer Science

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WORK EXPERIENCE

Comcast, Madison, MS

Sept. 2008- Sept. 2009

Customer Account Executive

. Answer incoming calls

. Assist customers with technical issues on internet and home phone

service

. Handle escalated calls

. Selling of cable, internet and home phone service

Gulf South Medical Supply, Ridgeland, MS Sept.

2006 - Sept. 2008

Lead Customer Service Representative

. Answer incoming calls

. Data Entry

. Assist customer with decisions on correct medical products

. Selling of various medical products

. Monitor and coach employees on call center metrics

Cingular/AT&T Wireless, Ridgeland, MS Call Center March 2003 -

March 2005

Workflow Management and Customer Service Representative

. Directly supervise a team of 20 employees

. Answer incoming calls

. Assist customer with billing and technical issues

. Monitor attendance of reps

. Monitor and coach employees on call center metrics

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Contact this candidate