Customer Service Manager

Dani Davis

Phone #: 512-***-**** Email: *.*******@*****.***

OBJECTIVE:

I am seeking a full time position that will allow me to apply

my experience, skills and education. I am self motivated, and detailed

oriented with the ability to multi task in a fast paced environment. I also

works well on my own or in a team environment.

SKILLS:

Windows OS administration and support: 98, ME, 2000, XP, and Vista

Microsoft Office including Outlook support

Exchange Server administration

Hardware and Software installation maintenance and repair

Software administration including: Symantec Cooperate Anti-virus, Symantec

Backup exec 10d, Trend Micro Scan-mail, and Act.

Windows Server 2003 Administration

Active Directory

Network hardware support and instillation including printers, firewalls,

switches, and routers

ESI telephone system

Cisco VPN client support

Data and phone cable termination

EDUCATION:

10/04 - 11/06 I.T.T. Technical Institute Austin,

Texas

Associate of Applied Science in Computer Network Systems

G.P.A. 3.95

7 Highest Honors Awards

3 Perfect Attendance Awards

EXPERIENCE:

8/06 - 8/09 Red McCombs Media Austin, Texas

IT Administrator

Domain administration for a network of 50 users including set up, removal,

backup, upgrades, and 24/7 tech support for all network or user issues.

Exchange server administration including User setup,mailbox and datastore

maintenance, and Outlook Web Access.

Inventory including purchases, repair, installation, licenses and

warranties.

Prepared a variety of training manuals for internal users and clients.

PDA support (Windows Mobile, Treo and Blackberry)

Software including: Symantec Cooperate Antivirus, Symantec Backup exec,

Trend Micro Scan-mail, Microsoft Office, Quickbooks, and Act.

Quickbooks and Act network configuration and database installation.

Managed office move including all systems, phone and data connections

9/05 - 1/07 Alliance Retail Services Austin,

Texas

Regional Merchandiser

Receive inventory and process it into database.

Arrange merchandise according to design specifications.

Resolved all departmental issues with associates.

Assemble all promotional displays.

Maintained and revised inventory as needed.

9/03 - 9/05 T and B Games Austin,

Texas

Assistant Manager

Trained and managed three customer service attendants.

Customer assistance and technical support.

Maintained account logs and preformed money counts per shift.

References:

Paul O'Steen Web Development Manager 512-***-****

Aaron Bates Tech Support Representative 512-***-****

Miguel Cardenas Lead Generation Manager 512-***-****

Andy Ramirez V.P. El Paso Electric 915-***-****

Contact this candidate