Administrative Assistant Customer Service

LINDA GOLDSMITH

*** ***** ****** ******, *******, IL 60611

Phone: 773-***-**** E-mail: ****************@***.***

Qualification Summary

Accomplished Administrative Support professional with over 10 years of

experience working in wide range of fast-paced environments which includes

the financial, insurance, telecommunication and broadcasting industries.

Capabilities include:

. Support Multiple Individuals

. Coordinating Logistics of Meetings

. Database Maintenance

. Customer Service & Relations

. Streamline Processes & Procedures

. Train and Mentor Employees

. Telephone Reception

. Computer Operation

. Budget Reconciliation

.

Professional Experience

Administrative Competencies

. Provide frontline support to upper level management that includes

calendar management, budget reconciliation, email correspondence and

participating in high-level projects.

. Manage details of multi-party conference calls, in-house and off-site

meetings and luncheons, travel arrangements, calendars, itineraries,

agendas and preparation of expense reports.

. Prepare required registration forms and process payment of related

fees.

. Follow-up with Accounts Payable Department to ensure invoices are paid

on time.

. Execute word processing projects, including large-scale mailings,

correspondence, and manuals.

. Handle inventory and requisitioning of supplies; research to secure

savings on all items.

Communication / Customer Relations

. Exercise independent judgment, decision-making abilities and high

level of confidentiality.

. Collaborate with various levels of management to gather information

pertaining to key issues.

. Act as liaison between management and outside vendor personnel to

ensure proper communication.

. Assist out-of-town candidates with travel, hotel and car service

arrangements.

. Communicate well with external contacts to properly handle direction

of business relations.

. Distribute company literature and follow-up with meeting arrangements

as needed.

Work History

The LaSalle Network - Chicago, IL February 2009 - March 2010

Case Coordinator/Administrative Assistant

. Temporary assignment at Munich American Reassurance Company.

. Prepare insurance applications by data collecting pertinent customer

information before handing file over to the underwriting department.

. Assigned to work on high-level projects.

. Collaborate with department management in developing processes and

procedures in regards to key departmental tasks and responsibilities.

. Training employees on company used software and processes and

procedures for departmental tasks

SVB Productions - Chicago, IL April 2008 - Present

Consultant/Administrative Assistant

. Provide assistance in creating, editing and updating client materials,

including spreadsheets and PowerPoint presentations.

. Streamline processes and procedures of client projects.

. Assist in set-up logistics for meetings with clients.

Chicago Mercantile Exchange (CME) - Chicago, IL July 2001 - May 2007

Coordinator/Administrative Assistant

. Received Excellence Awards in recognition of coordinating high-level

events.

. Collaborated with department and other divisions within the company on

high-level projects that included educational sessions for

international dignitaries, industry related informational panel

discussion events and annual career day fairs for financial college

students.

. Provided online course administration/customer service to students;

updated course content, technical issues and database maintenance.

. Trained and mentored new hire employees and college interns on company

used software programs, department, division and company wide

processes and procedures.

Universal Access, Inc. - Chicago, IL December 1998 - May 2001

Administrative Assistant/Coordinator

. Received multiple Employee of the Month awards due to demonstration of

leading the department in accomplishing goals.

. Promoted to Lead Project Coordinator within two months of employment

by collaboration with upper level management of development and

implementation of department processes and procedures.

. Supported a department consisting of 40 individuals.

. Coordinated incoming sales orders for provisioners in expedited

product installation.

. Collaborated with Trained and mentored incoming employees on

department/company processes and procedures and database and software.

. Managed and maintained department databases.

Olsten Staffing Services - Chicago, IL January 1998 - December 1998

Coordinator/Administrative Assistant

. Temporary assignment at Chicago Mercantile Exchange

. Managed and maintained CME customer databases to target customers with

specific interests in CME's Agricultural products.

. Provided administrative support for upper level management on

department budget, travel arrangements, department brochures and

software training.

. Coordinated logistics of external and internal seminars and meetings,

including room set-up, and material design and distribution.

. Designed, edited and updated department brochures, newsletters

materials for external and internal of upcoming company products and

events.

Skills

. Excellent keyboarding and word processing skills; type 60 WPM

. Windows and Mac Computers, Microsoft Office Suite, WebCT, SalesForce,

PeopleSoft, Dreamweaver, Rhythmx, Blackberry, iPhone, and Data Entry

Education

M.A., Ed., Curriculum and Instruction, University of Phoenix, Phoenix, AZ

B.A., Communications, San Francisco State University, San Francisco, CA

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