Manager Customer Service

NIKKI RINKER

*** ******* ***** ( San Jose, California 95123

408-***-**** ( *****.******@*****.***

OPERATIONS & PURCHASING MANAGER

Versatile senior operations and materials manager with over 20 years of

experience leading production and manufacturing for companies in diverse

industries. Adept at leveraging Lean, TQM, and other proven methodologies

to improve efficiencies, reduce expenses, and maintain operational

readiness. Strong leader with a talent for motivating team members to meet

and exceed project objectives. Proven history of negotiating with suppliers

to obtain optimal pricing agreements. Solid track record of successfully

handling crisis situations through close customer communication and

troubleshooting.

Operations Management ( Lean Manufacturing Practices ( Materials Management

( Manufacturing & Production

Project Management ( Team Leadership ( Total Quality Management ( Process

Improvements

Cost Reduction ( Asset Management ( Supply Chain & Logistics ( Purchasing &

Procurement

Supplier Relations ( Negotiation ( Inventory Management ( Issue Resolution

( Regulatory Compliance

PROFESSIONAL EXPERIENCE

FLEXTRONICS, Milpitas, California ( 2006-2009

Global provider of contract manufacturing services for worldwide leaders in

technology.

Materials Program Manager / Materials Manager, New Product Introduction

Led materials management and strategies for the largest account within the

New Product Introduction Center. Guided Material Program Managers in

monitoring and reporting on daily shortages. Compiled and documented

reports on materials in MRB, RDR, and excess. Conducted weekly customer

meetings. Coordinated with suppliers to negotiate purchase of raw

materials. Cooperated to secure reduced rates and improved delivery dates.

Oversaw asset management. Ensured appropriate E&O closures for clients.

. Eliminated more than $2 million in excess expenses by pioneering the

creation and deployment of a customer approval log on the company

mainframe. This log was designed to house customer approvals for purchase

of NCNR, PPV, and MOQ numbers for proof in disputes of liability for

excess.

. Boosted internal and customer communications by 95% and reduced time to

resolution for E&O requests from several months to days via development

of an excess log that documented reasons for material excess.

. Circumvented millions in costs, lowered the rate of new purchases,

reduced the amount of excess on hand, and improved inventory turns by

spearheading an initiative to create a system capable of checking already

procured materials against requirements for customer parts.

. Cut inventory levels despite absence of data retention methods by

creating online systems capable of maintaining data. Built consensus

organization-wide on the necessity for new standards.

. Also was a project manager for various NPI customer accounts.

AEROTEK, Milpitas, California ( 2005-2006

Temporary services agency providing comprehensive staffing services to

Solectron / Flextronics.

Materials Program Manager, Solectron / Flextronics

Key customer liaison on kit releases, purchase approvals, and changes to

forecasts. Communicated changes to ECO, ECN, and Bom, as well as MRB area

items. Addressed and resolved issues with incorrect AVLs on new part

numbers. Conducted weekly reviews of excess on hand and on order based on

NCNR, PPV, and MOQ customer approvals. Worked with suppliers to solve

accounts payable issues. Tracked and reported on quarterly revenue goals.

Oversaw expediting for critical orders. Maintained compliance with

procurement procedures. Established and updated processing and training

procedures. Coordinated transition from consignment to turnkey procurement.

Ensured processing and shipment of expedited orders.

. Enabled capture of increased costs by participating in a Six Sigma

initiative to implement electronic PPV.

. Grew inventory turns from 2 to 6 in under 7 months.

NIKKI RINKER ( Page 2 ( *****.******@*****.***

AEROTEK, continued:

. Engineered changes to maintain inventory at supplier locations by

negotiating to transition multiple orders into JIT and VMI orders.

. Improved ordering procedures by building consensus with customers on

Kanban orders through distribution.

2001-2005: Personal leave of absence to provide home care for an ailing

family member.

SOLECTRON, Milpitas, California ( 1998-2001

Global manufacturing company.

Senior Materials Manager, New Product Introduction

Coordinated buying and planning for major account partner Cisco.

Orchestrated all stages of delivery for prototype and pilot assemblies.

Supervised teams of buyers and planners. Developed workflows and assigned

priorities. Reduced excess inventory on hand as an integral part of the

asset management team. Managed transition of consigned components into

turnkey items.

. Enhanced communications and reduced the number of required weekly

meetings through the design and implementation of a new Clear to Build

report used in customer meetings.

. Secured advantageous market pricing by building partnerships with new

suppliers and qualifying them through company systems.

. Improved customer service and emergency order handling by establishing an

escalation team capable of facilitating delivery expediting for critical

orders.

. Boosted deliveries back to customers by 50% by streamlining the RMA

return system.

NATIONAL SEMICONDUCTOR, Santa Clara, California ( 1979-1997

World-leading Fortune 500 Company and supplier of integrated circuits.

Senior General Foreman, Operations Manager& Purchasing Manager

Directed operations for the military division. Oversaw commodity

procurement and clean room assembly for class 10,000 space level devices.

Managed the EOL area, test and burn in, and the sample warehouse.

Orchestrated all aspects of packing, warehousing, and shipping. Scheduled

and monitored staff activities.

. Eliminated more than $3 million in annual expenses by automating key

processes for the clean room and migrating the entire department to a

different location.

. Engineered a 5% increase in productivity by leading the military

worldwide RMA department and sample warehouse customer service group.

. Reduced millions in delivery costs as part of a corporate team that

negotiated a FedEx deal for Singapore warehousing.

. Generated a 25% increase in sales by launching a sample warehouse

featuring 2-day turnaround, free samples, and data sheets on request.

. Automated calculations and cut 2 weeks from calculation time by

developing computer reports for capacity, utilization, inventory, and

financial tracking.

. Reduced $2 million in expenses by pioneering transition of integrated

circuit products to offshore processing.

. Shaved $286,000 off annual outside contractor costs by restructuring the

temperature stress testing area to increase capacity.

. Saved $1 million annually by standardizing packing and shipping

requirements.

. Cut shipping supply distribution costs for worldwide plants by 26%.

. Purchasing Manager of Military group.

FORMAL EDUCATION

Bachelor of Arts, Business (3 yrs)

Hayward State University, Hayward, California

TRAINING COURSES

APICS Certifications: MRP, JIT, NPI, PAC, Inventory Managment

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