Customer Service Manager

Regina V. Mendoza

**** ************ ****. #**-*** ? Plano, Texas 75025 ? 214-***-****

**********@*****.***

Dynamic professional with a background in recruiting, employee relations,

customer service and account management, seeking a Recruiting position

with a company that offers opportunity to grow. Offer excellent

communication skills, strong relationship building and the ability to work

independently. Thrive in a fast paced environment and quickly adapt to new

responsibilities.

Professional Experience

Staffmark, Richardson, Texas

2006 - Present

Senior Staffing Specialist throughout the DFW area, including Onsite

locations for both technical and mortgage industries.

> Responsible for successful recruitment and placement of qualified

candidates through recruiting programs

> Establish relationships with recruiting resources, such as, technical

schools, publications and various media outlets

> Maintain recruiting framework and track daily, weekly and monthly

recruiting efforts

> Administer orientation for new employees, to include hazard and safety

requirements as well as, clients policies and procedures

> Manage employee timekeeping system

> Process payroll thru PeopleSoft and PeopleNet

> Assist in managing VMS - Fieldglass

> Responsible for all HR duties including coaching, counseling and

benefits enrollment

> Manage and evaluate unemployment claims

Sir Speedy Printing, Austin, Texas

2005 - 2006 Account Manager/ Inside Sales

Representative

> Responsible for processing orders

> Responsible for maintaining existing accounts

> Generate new business through cold calling and referrals

> Prepare quotes for new and existing customers

Harte-Hanks, Austin, Texas

2003 - 2005 Teleservice Agent

> Provide data solutions for small to medium businesses

> Responsible for outbound and inbound lead generation

> Keep up to date reports on team activities

> Provided administrative support to call group Supervisor

> Multiple customer service and certificate of excellence awards

Alamo Rent-a-Car, Austin, Texas

2001 - 2002

Account Executive

> Established a framework of rates for potential and assigned accounts

> Provided training and development in regards to marketing new and

established accounts

> Supervised off-site employees

> Maintained Client relationships, while perusing new business

> Coordinated after hour events for current accounts

Enterprise Rent-a-Car, El Paso, Texas

1999 - 2000

Manager Trainee

> Responsible for maintaining accounts, assigned 2 major dealership body

shops as well as their service drives.

> Sold peripheral products related to rental vehicles.

> Maintained excellent working relationships between dealerships,

independent body shops, and vehicle service departments.

> Collected past due accounts

> Dispatched Drivers

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