Management Risk

CLAIM MANAGEMENT CLAIM AND RISK SUPERVISION

John P. Manning, MBA 630-***-****

*** ********** ***** ~ West Chicago, IL 60185

************@*********.***

Claim Management - Risk Management - Property & Casualty Insurance

Management Operations ~ Consulting ~ Risk Management Operations

Leading Claim insurance professional with MBA and record of driving

effective Claim Management and risk strategies in corporate and field

environments. Proven ability to identify business drivers / trends via

stringent analysis of claim data. Experience recruiting and managing

claim teams and related budgets, plus field / corporate / customer /

vendor / partner relations. Quick to grasp needs and identify /

implement relevant Best Practices and metrics / reporting to address

those needs. Expert in advocacy, negotiation, and dispute resolution

among insurers, vendors, brokers, attorneys. Open to travel.

Areas of Expertise:

Claim Management 3rd-Party Claim Audit-Claim Review

Administration

Insurance Carrier State / Federal Regulatory Casualty Risk / Loss /

Relations Compliance Exposure

Damages Analysis Multi-Jurisdictional Casualty Risk Analysis / Risk

Claims Assessment

Pro-Forma Cost Insurance Brokering Mergers & Acquisitions

Analyses (M&A)

Technical Skills: Workers' Compensation Claim Management, Property &

Casualty Insurance, Risk Management, Trend / Statistical Analysis,

Optimization Modeling, Risk Management Decision Support Systems, MS Office,

MS Access, Lotus Notes.

Professional Experience

M/M RISK MANAGEMENT, 2009 - Present, National Claim and Risk Management

Consulting

Manager - Principal - North American Operations

. Corporate claim and risk management out-source administration, risk

analysis, enterprise claim management and executive management reporting.

VEOLIA TRANSPORTATION, 2006 - 2009, $1 billion global transportation

management company; 14,500 employees

Director of Claims - North American Claim & Risk Management

. Managed national high-volume $33 million claim management program of

combined 3rd-Party Administrators and integrated claim handling units.

. Managed $2.8 million annual 3rd-Party Administrator claim payment funding

and fiscal reconciliation

. Recruited and led team of four talented Corporate Risk Management

professionals in casualty insurance product lines including complex, high-

valuation casualty exposures and disposition results.

. Mediated and negotiated agreements among internal and external parties

including HR, Safety & Security, Legal, Occupational Health,

Underwriters, Brokers, 3rd-Party Administrators, Carriers

. Assessed and mitigated firm's future financial exposures presented by

casualty events; communicated to executive team.

. Reviewed, authorized, and tracked annual multi-million dollar vendor

expenses and claim costs.

. Provided readily understandable monthly management reporting highlighting

revenues and margins; reported complex / high-exposure case summaries

quarterly to international Head Office in Paris.

. Assembled and maintained national preferred provider defense attorney

network.

AON RISK SERVICES, 2002 - 2006, $7.5 billion insurance broker / risk

management provider; 36,000 employees

Senior Claim Consultant

. Provided client and management consulting for casualty claim

administration programs valued in excess of $59.3 million.

. Managed corporate claim management and risk assessment practice

applications and processes spanning multiple casualty disciplines

(Workers' Compensation, Automobile Liability, Fleet Exposure).

. Oversaw casualty claim administration programs, including management of

3rd-party casualty administrators in program implementation, assessment,

and ongoing operations.

. Provided quantitative analysis of loss costs and aggregate reserve

elements, pro-forma cost analyses, damages analysis, metrics analyses,

and benchmarking to support outcomes forecasting.

MARSH INC., 1988 - 2002, Insurance broker and risk management services

provider.

Claim - Assistant Vice President (AVP)

. Developed robust claim analysis and performance-measurement tools using

statistical modeling of discrete outcome components, reducing cycle times

and lowering overall costs.

. Led team that created, developed, and implemented highly successful

enterprise risk operations program, including production / distribution

of documentation and operating materials.

. Provided strategic metrics benchmarking, research, analysis, and

recommendations for executives.

. Designed and implemented vendor audits and analyzed operating unit

practices versus performance to recommend process improvements.

Selected Accomplishments

Veolia

. Recruited top-tier claim management team to manage North American product

line (in place today).

. Led highly profitable high-volume program with independent 3rd-party

claim administrator.

. Slashed lost-work days 17% and cut costly treatment periods 11% by

introducing advanced health practices in beta-site installation,

including medical provider selection, education, and training.

. Reduced recurring annual costs 12%, streamlined case load assignment, and

integrated previously fragmented (costly) management of all casualty

lines by driving transition of Automobile & General Liability claim

administration from prior 3rd-Party Administrator to current one with

0.0% down-time.

Aon

. Recognized for highly successful senior-level consulting on $59.3 Million

in client-held casualty programs, including valued added risk management

consulting and relationship management.

. Increased accuracy of risk assessment 20% by standardizing quantitative

assessments of casualty loss trends, historical data, and forecasted

outcomes based (client-specific and industry).

. Developed company's 1st guide to risk and claim management metrics for

application across point-in-time measures and industry outcomes.

. Developed client-specific metrics tool that analyzes aggregate loss costs

against customer business activities, providing measure of cost per

client defined unit. This makes metric(s) meaningful and helps it stand

out in terms client can most readily utilize.

Marsh

. Cut cycle times 12% and lowered overall divisional costs 18% by

developing robust claim analysis and performance-measurement tools using

statistical modeling of discrete outcome components.

Previous Experience:

AON, Claim - Assistant Vice President (AVP)

AMERICAN INTERNATIONAL, Claim Manager - Casualty

Education & Licensure

ILLINOIS INSTITUTE OF TECHNOLOGY - Stuart Graduate School of Business

Chicago, IL

Master of Business Administration (MBA) - Statistics, Forecasting,

Decision Models, Operations Management

DE PAUL UNIVERSITY, Bachelor of Arts (BA) Chicago, IL

STATE OF ILLINOIS, Licensed Illinois Insurance Producer - Casualty and Fire

Authority Chicago, IL

Community Affiliations

West Chicago Athletic Association West Chicago Park District

Basketball

St. Mary's Parish School Habitat for Humanity

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