Customer Service Analyst
Resume:
Marlene M. Tuma
New York, NY 10075
********@*****.***
Objective:
Credit analyst position utilizing my corporate banking and finance experience.
Summary:
Credit analyst with over ten years of experience covering a broad range of industries including
problem loan work outs. Proven strong analytical, organizational and managerial skills.
Proficient at Excel, Word, Outlook.
Experience:
Bank of America N.A., 335 Madison Avenue, NY,NY 10017
4/92 – 5/04 Senior Credit Analyst-VP/Special Assets Group
• Managed a problem loan portfolio in the range of $100MM.
Key accomplishments included minimizing charge-offs, reducing
non-accruals, and maximizing recoveries.
• Responsibilities included detailed financial and collateral
analysis, forecasting and client negotiations. Other responsibilities
included quarterly presentations to senior management,
monitoring compliance and interfacing with various internal and
external bank examiners.
1/90 - 4/92 Senior Credit Analyst/Credit Products Group
• Prepared high volume of credit reports in connection with
establishing new credits, renewals, risk rating assessments and
problem loan reports focusing on FORTUNE 500 client base.
9/88 - 1/90 Assistant Vice President/Administration
• Managed a team of customer service officers in connection
with providing administrative and operational support to
relationship Managers and client base.
• Functions included documentation control; loan covenant
compliance, and coordination of loan, letter of credit and
investment transactions.
9/80 - 9/88 Senior Customer Service Officer
• Responsible for providing administrative and operational
support to relationship managers and clients in connection with a
wide variety of bank services.
Education:
5/90 B.B.A./General Business Major
Pace University, The Lubin School of Business Administration, NY, NY
Cum Laude. Majors include Accounting and Marketing.
5/84 A.S./Business Administration
State University of New York, Farmingdale, NY. Dean’s List..
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