Customer Service Human Resource
Resume:
TraShena Anderson
Dallas, TX *5217
*********@*****.***
Objective: I am a recent graduate of The University of Texas at Arlington
with a degree in Interdisciplinary Studies w/ an emphasis in Human Resource
Management. I am looking for a career where I am able to enhance my skills
and to further my career goals. I have excellent organizational skills,
dependable, committed, self-starter and a quick learner.
Education
2005-2009 B.A. The University of Texas at Arlington
Employment History
Compass Bank
September 2006- May 2009
Business Class Teller
Process transactions that include check cashing, withdraws, wire transfers,
deposits, mortgage and loan payments. Responsible for balancing and
managing a cash draw daily. Answer incoming calls and also make outgoing
phone calls as needed. Provide solutions and alternatives to irate
customers and provide excellent team work and customer service. Promotes
the bank's products and services; consistently cross-sells bank products at
every opportunity. Makes concentrated effort to solve customer problems.
Resource One Credit Union
January 2006-August 2006
Teller
Operates a teller window to serve the bank's customers by: Accepting retail
and/or commercial deposits, verifying cash and endorsements and giving
customers their receipts. Identifying customers and cashing checks, or
referring customers to an officer for authorization to cash checks.
Accepting savings deposits and withdrawals, verifying signatures. Providing
additional customer services including Cashiers Checks, Personal Money
Orders, Savings Bonds, Travelers' Cheques, Stop Payments, and Certificates
of Deposits. Balance cash daily also provided great customer service.
The Credit Union Of Texas
August 2004- December 2005
Teller/Trained as Senior Teller
Process a variety of routine financial transactions including check
cashing, withdraws, wire transfers, deposits, mortgage and loan payments.
Responsible for managing and balancing cash draw. Prepares daily paperwork
according to branch procedures. Also provided great customer service to
members.
The Home Depot
December 2003-August 2004
Checked customers out using payment methods of cash, check, credit, debit
and coupons. Maintained a cash draw and balanced my cash draw periodically
through out my shift. Referred Home Depot credit cards to customers and
gave a great deal of excellent customer service to the customers.
Super Target, Dallas, TX
August 2002-October 2002
Cashier
Count money in cash draws at the beginning and ending of shift to ensure
that amounts are correct. Received payments by cash, check, credit cards,
vouchers and automatic debts. Provided excellent customer service.
Dennys Restaurant, Mesquite, TX
May 2001-October-2001
Waitress
Greeted customers and gave them their menu, asked them what would they like
to drink and are they ready to order. After the customer orders, I key it
in on the computer. When the order is prepared, I carry it out to them and
asked will there be anything else. Periodically I check up on
them. As the day ends, I did maintenance at my workstation.
Computer Skills
Windows 98, Windows 00, Sharp Machine, Windows XP, Microsoft Word, Power
Point, Excel, Access, Typing, Filing, and Copier
References available upon request
Contact this candidate