Human Resources Quality Assurance

F. Olivia Cummings

P.O. Box ****; Franklin, Georgia 30217

706-***-****; 770-***-**** / *********@*******.***

HUMAN RESOURCES / TEAM RELATIONS SPECIALIST

Employee Development Professional - Team Leader- Creating Productive and

Contributing Team Members

Strategic Planning / Policy & Procedure Development / New Program

Conceptualization & Implementation

Personnel Training Coordination / Benefits Management / Financial

Administration / Regulatory Compliance

Progressive 20-year professional career managing cross-functional business

affairs for diverse service organizations. Solid 10+ years experience

specifically in human resources management, encompassing personnel

recruiting, hiring and supervision, employee development, benefits

administration, policy development / enforcement, training curriculum

development / facilitation, health-safety-environmental issues / workers'

compensation management, financial management / budgeting and overall

office supervision. Contributing to bottom line objectives through

proactive teamwork, enhanced efficiency and all available resources.

CORE STRENGTHS

Program development; enhancing Organization and administration - time

existing programs management

Working with state and federal Building key local alliances and

governmental agencies / policies partnerships

Turning around underperforming Reengineering and functional change

operations management

Personnel career management; Personnel recruiting and job placement

mentoring; counseling / training

PROFESSIONAL EXPERIENCE

BlueWater Ropes, Inc.

Carrollton, Georgia - June 2008 to July 2009 (currently drawing

unemployment compensation)

Quality, Safety and HR Management Representative

. Managed -6- quality system programs in their entirety, to include ISO

9001:2000, NFPA, UIAA, UL, CE and QSLM certified products. ISO

Certified Lead Auditor.

. Directly responsible for the acquisition of corporate QSLM

certification (Defense Supply Center). Note: In fiscal year 2007 the

sale of textiles to military personnel worldwide surpassed $2 billion.

. Conducted OSHA Safety Compliance Audit- company wide recommended

corrections approved and implemented.

. Developed and implemented quality and safety employee training

programs.

. Developed and facilitated quarterly quality systems meetings and

monthly safety meetings for all employees.

. Responsible for all recruitment, hiring, employee

development/training, disciplinary actions and terminations.

. Developed new employee orientation program, new job descriptions,

implemented new annual performance review system and created new

employee manual.

Sky Clean, Inc.

Atlanta, Georgia - February 2007 to June 2008 (resigned with notice)

Human Resources Manager

Responsible for the recruitment, interviewing, pre-employment testing and

screening, hiring, benefits management (group insurance, Plan 125, 401k,

FMLA, unemployment and workers' compensation), employee / career

counseling, and documented employee disciplinary actions and terminations

of management as well as hourly personnel at four airport locations (ATL,

FLL, MCO, TPA) for two primary customers: Delta Airlines and AirTran

Airways. In addition to normal H.R. Best Practices and state / federal

employment law, I am trained and experienced in safety / OSHA compliance,

workers' compensation management (risk management) and ISO quality

assurance standards. Experienced in policy and procedure development /

enhancement.

. Developed and implemented A.A.P. for all locations. Responsible for

all E.E.O reporting.

. Updated job description formats and created new internal job postings

system.

. Developed and implemented new employee incentive and wellness

programs.

. Developed and implemented new employee manual (policies and

procedures).

. Increased employee retention rate from 40% to 80% in less than one (1)

year.

. Developed, implemented and conducted monthly supervisory training

programs.

. Assessed benefits needs and historical trends; added employee benefit

options through contract renegotiations at no additional cost to the

company.

. Ensured legal compliance by monitoring and implementing applicable

human resource federal and state requirements; conducting

investigations; maintaining accurate records; representing the

organization at any applicable hearings (unemployment; workers'

compensation).

. Recipient: Recognition & Reward: Letter of Commendation presented by

the Department of Immigration & Customs Enforcement, re: I-9 audit of

Hartsfield-Jackson Atlanta International Airport.

Long Term temporary assignments to maintain skills; Human Resources

Coordinator; Human Resources Assistant; 2006

APS Group, LLC

Alpharetta, Georgia - October 2000 to November 2005 (division sale; mass

lay off)

Staffing Supervisor - Human Resources

On-Site Manager for a specific client (Bp-Amoco Fabrics & Fibers Division).

Responsible for the recruitment, pre-employment testing and screening,

interviewing, job descriptions / internal position postings, hiring,

benefits management (group insurance, FMLA, unemployment and workers'

compensation), career counseling, and documented employee disciplinary

actions and terminations of hourly personnel at a 450+ employee

manufacturing facility. Maintained attendance and payroll system in its

entirety. Trained and experienced in such contemporary issues as sexual

harassment, personnel administration (positive reinforcement techniques),

wage and salary administration, administrative discharge, as well as solid

knowledge of State of Georgia, State of Alabama and E.E.O. regulations and

guidelines. Experienced in policy and procedure development / enhancement.

. Developed new employee orientation training program (heightened focus-

safety and quality assurance).

. Recommended increased entry-level pay rate by conducting local labor

market salary survey; presented acquired data to Human Resource

Management. Entry-level pay rate increase approved and implemented.

. Reduced annual turnover percentage by 20-30% for 3 consecutive years.

. Developed cost saving measure in regard to new employee medical pre-

placement exams; presented acquired data to Human Resource Management

(estimated annual savings of $30,000.00). Cost saving measure

approved and implemented.

. Recipient: Recognition & Reward: Reversal of False Workers'

Compensation Claim / OSHA Log recordable incident, Decreased Annual

Facility Turnover Percentage Rate, and ISO Certified Internal Quality

Auditor (2001-2005).

Various long-term Executive Administration temporary assignments to

maintain skills; 1996 to 2000

(1996-1998 Office Manager-Temple-Inland Forest)

Pope & Talbot, Inc.

Newnan, Georgia - September 1989 to February 1996 (division sale; mass lay

off)

Administrative Services & Information Systems Manager - Technical Services

/ Research & Development

Responsible for the areas of administrative personnel management, customer

service, product quality assurance, design changes, raw materials

management and general administrative functions. Supervised vendor

materials procurement and various contract services. Active member of the

IT Transition Team for advance planning of item transitions and design

changes, to clarify product line and advertising / marketing strategies, to

ensure best available forecast, and to ensure data integrity throughout the

Product Information Management system (Information Technologies). Active

member of the Quality Assurance Team in regard to customer / consumer

services (medical legalities), finished product specifications and

manufacturing standards. 4 manufacturing facilities within the division (2

union plants-familiar with both union and non-union environments).

EDUCATION

SHRM member; HRCI-PHR certification in process. Proficient in, but not

limited to, Microsoft applications (intermediate to advanced skills in

Word, Excel, PowerPoint, Access, Outlook)- certificates of completion from

ExecuTrain-Atlanta. Previous experience with utilization of PeopleSoft,

Oracle and ADP specifically for HR management and general payroll

functions. Clayton Jr. College- General Accounting; Dun & Bradstreet-

Excellent Customer Service; Learning International- Professional Selling

Skills; Clemson University- Working with Scientists and Engineers.

Accumulative seminars and workshops to include: Time Management; Dealing

with Difficult People; Managing Yourself, Work Relationships and

Situations; The Indispensable Assistant; The Changing Workforce

(Traditionalists, Baby Boomers, Generation Xers and Millennials);

Documented Employee Disciplinary Actions and Discharge; Employers Legal

Responsibilities (state specific to Georgia, Alabama and Florida); Workers

Compensation / Risk Management; OSHA; D.O.T. / Federal Motor Carrier Safety

Administration (FMCSA) Regulations; ISO Lead Auditor and Internal Quality

Auditor Certifications. Currently possess 2+ years' college

coursework/credits; 10+ years direct Human Resources experience.

Contact this candidate