Customer Service Sales

Nicole Catlett

**** ************ ****. ***. **-**1 Plano, TX 75025 210-***-****

Email: *********@*****.***

Mortgage Loan Services ( Retail Specialist

Recognized as a well-organized, efficient professional with strong work

ethics and leadership qualities. I offer dynamic, attention to detail and

results-oriented, extraordinary customer service and communication skills.

Seeking to utilize my degree in Psychology in the human resources career

field.

Additional Core Competencies Include:

Conventional Loan Portfolio Servicing Compelling Customer Service and Sales

Skills

Exceptional Time Management Skills Internal / External Relationship

Management

Strong Interpersonal Communication Sales Techniques Principles

Skills

Professional Experience

Bank of America Home Loans, FKA. Countrywide, Plano, TX Nov. 2008-Present

Mortgage Loan Officer-Loan Services Specialist

Successfully execute the activities needed to process postponement and sale

cancellation requests. Eliminate and reduce controllable errors and audit

findings, as well as meet deadlines to reduce enterprise financial risk.

. Successfully manage average portfolio size of 1600 loans.

. Received two team nomination awards for excellent teamwork and

positive attitude.

. Assist in special projects while maintaining daily work tasks.

. Successfully develop positive relationships with collaborators of

the foreclosure process.

BCBG MaxAzria, Allen, and San Marcos TX Sep. 2007-Nov. 2008

2nd Assistant Manager (2008)

Sales Associate/Key Holder (2007-2008)

Promoted through a series of progressively responsible positions within a

short period of time due to my outstanding performance, dedication to

customer satisfaction, and completion of tasks in a timely and precise

manner. Utilized effective sales techniques and incorporated excellent

customer service skills to increase sales and positively affect store

profits.

. Promoted to 2nd assistant manager after only 12 months of tenure

with company.

. Earned Silver Circle company recognition award for excellent sales

on three separate occasions.

Express, San Antonio, TX Aug. 2003-Aug. 2007

Sales Associate

Utilized effective sales techniques and incorporated excellent customer

service skills to increase sales and positively affect store profits.

. Recognized as top credit card sales associate for multiple months.

. Assisted and trained new associates on effective sales techniques.

Education

Texas Lutheran UNIVERSITY - Bachelor of Arts in Psychology 2007, Seguin, TX

Additional Information

Activities:

. Active member Pre-Sale Department Culture Committee

. Chaired National Aids Awareness Day Program at TLU. Feb. 2007

. Founding Member of DIVERSE (Driven Individuals, Valuing Equality,

Respect and Service Everywhere). Helped develop first African-American

Leadership Conference at TLU in 2006.

. Black Student Union Historian 2005-2006

Contact this candidate