Human Resources Customer Service

KITTY ALCHENBERGER

**** **** *** **** ***** ( Johnsburg, Illinois 60051

815-***-**** ( **********@***.***

HUMAN RESOURCES GENERALIST / ASSISTANT

High-energy HR professional with history developing robust practices and

objectives to align cross-functional departments with strategic business

goals. Manage and optimize full range of HR functions, continually

improving processes and programs. Restore stability to difficult

situations, expertly mitigating crises and disputes. Boost employee morale

and satisfaction, creating open door policies and rewarding incentives.

Cultivate fun and engaging working environments and continuous learning

atmospheres, developing innovative special events and training curricula.

Recruit, motivate, and lead high-performance teams, inspiring employees to

reach for their very best.

Employee Relations ( Talent Recruitment & Retention ( Program & Policy

Design ( Special Events

Training & Development ( Performance Management ( Benefits Administration (

Payroll Processing

Multitasking ( Crisis & Conflict Management ( Claims & Dispute Management (

Negotiations

PROFESSIONAL EXPERIENCE

BRIGHTSTAR US, Libertyville, Illinois ( 2005 - 2009

Multibillion dollar global leader in customized distribution and integrated

supply chain solutions for wireless industry,

Human Resources Generalist

Performed broad range of HR functions. Managed employee relations and

customer service. Processed payroll, 401K, and STD and workers'

compensation claims. Administered and audited all health and welfare plans

and invoices. Resolved crises, conflicts, and disputes. Recruited new

Finance, Marketing, Administrative, and Warehouse personnel. Interviewed

new applicants. Oriented new hires. Educated staff on new benefits.

Conducted pre-employment testing including background and drug screening.

Developed and facilitated training sessions. Collaborated with management

on performance and process improvements. Contacted and negotiated with

employment agencies for temporary employees. Assigned and oversaw up to 200

temporary staff.

Major Contributions:

. Rolled out new Performance Management tool, "Success Factors," and

trained all employees on utilization and interpretation in 1 week.

. Modernized ADP processing, rolling out new and updated version.

. Simplified employee training enrollment process, creating online training

library on intranet.

. Improved tracking of individual employee training, collaborating with IT

to develop database.

Highlights:

. Lauded by superiors for outstanding multitasking ability and daily work

capacity.

. Awarded "Star Performer" for exceptional contributions and improvements.

HEDSTROM CORPORATION, Arlington Heights, Illinois ( 2003 - 2005

Manufacturer of children's sports and leisure products such as trampolines

and sleeping bags.

Senior Human Resources Representative

Managed all daily HR functions. Administered all aspects of health and

welfare plans including billing. Fielded employee relations issues, and

inquiries regarding pay and benefits. Coordinated with Payroll Department.

Interviewed potential candidates. Oriented new hires.

Continued...

KITTY ALCHENBERGER ( Page 2 ( **********@***.***

(Senior Human Resources Representative, HEDSTROM CORPORATION, cont.)

Major Contributions:

. Resolved numerous health insurance claims issues, collaborating with

medical vendor.

. Boosted employee morale, co-leading monthly employee activities.

MOORE WALLACE, INC. (n.k.a. RR Donnelly), Bannockburn, Illinois ( 1992 -

2003

Global leader in document and business communications solutions.

Human Resources Representative ( 1993 - 2003

Administered all daily HR functions including benefits, salary increases,

payroll concerns, promotions, and changes in status, address, and salary.

Supported, coached, and counseled plant managers on employee relations

issues. Chaired annual benefits meetings. Recruited, interviewed, hired,

and organized training for new personnel. Tracked EEO for all positions.

Composed all severance packages. Conducted exit interviews. Closed-out

salaries. Served as point-of-contact for short- and long-term disability

and workers' compensation claims.

Major Contributions:

. Led all recruiting efforts for divisional headquarters, and 3 divisional

sales centers, organizing job fairs, and developing strategic advertising

and outsourcing plans.

. Developed and implemented training on harassment issues for all

employees.

. Coordinated all HR special events such as blood drives, health and

wellness programs, special promotions, and lunch and learn activities,

etc.

. Safeguarded company, maintaining detailed files of employment issues,

unemployment hearings, and legal reviews.

Highlights:

. Refuted and won EEOC claim of discrimination, collaborating closely with

Director of HR.

. Combated and won multiple complicated unemployment claims for wrongful

discharge.

ADDITIONAL PROFESSIONAL HISTORY WITH MOORE WALLACE

Administrative Assistant - Marketing Department ( 1992 - 1993

. Supported 11 marketing managers on diverse tasks and activities including

proofreading national core catalog, maintenance of pricing spreadsheets,

and presentation development.

. Organized and coordinated department meetings.

. Trained employees on new products.

. Followed up with vendors on all marketing programs.

EDUCATION & CERTIFICATION

Liberal Arts, Loras College, Dubuque, Iowa

Zenger Miller Certification ( OSHA Certification

PROFESSIONAL DEVELOPMENT

HR Management - College of Lake County

AMA Interpersonal Skills Seminar ( Interview & Interrogation ( Skills for

the Future - NIBA

AFFILIATION

SHRM

KITTY ALCHENBERGER

1612 West Oak Leaf Drive ( Johnsburg, Illinois 60051

815-***-**** ( **********@***.***

Dear Sir or Madam:

An innovative HR generalist, I have been instrumental in recruiting and

developing top talent for a myriad of functions, simplifying complex

processes and procedures, and leading personnel on levels to reach new

levels of performance and long-term success. Conducting in-depth analysis

into business objectives, practices, and team dynamics, I am an expert at

identifying and capitalizing on strengths and opportunities, and uncovering

and repairing gaps and inefficiencies. Addressing and resolving complex

disputes, crises, and employee relations issues, I am skilled at uniting

even conflicting parties on a common mission and goals, and inspiring

personnel to take pride in the organization and their unique role within

it.

Going above and beyond the call of duty to support projects and people on

all levels, I will be a valuable asset to your company. A powerful claims

negotiator, creative problem solver, and hands-on leader and mentor, my

passion for developing human and organizational potential exceeds the

average professional. Enthusiastic about creating groundbreaking programs

and improvements, I thrive with a challenge and always deliver outstanding

results.

Some examples of highlights throughout my career are:

. Rolling out a new Performance Management tool, "Success Factors," and

training all Brightstar US employees on its utilization and

interpretation in 1 week.

. Being lauded by my Brightstar US superiors for my outstanding

multitasking ability and daily work capacity; awarded "Star Performer"

for my exceptional contributions and improvements.

. Resolving numerous health insurance claims issues for the Hedstrom

Corporation, collaborating with the medical vendor.

. Leading all Moore Wallace recruiting efforts for divisional headquarters,

and 3 divisional sales centers, organizing job fairs, and developing

strategic advertising and outsourcing plans.

. Refuting and winning an EEOC claim of discrimination, collaborating

closely with Moore Wallace's Director of HR, and combating and winning

multiple complicated unemployment claims for wrongful discharge.

I am now seeking a position in a company such as yours, and I am confident

in my ability to enhance your organization as well. Enclosed is my resume,

which contains more detailed information on my professional history. Please

review it and contact me at your earliest convenience. Thank you for your

time and I look forward to your reply.

Sincerely,

Kitty Alchenberger

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