Customer Service Human Resource

UYIOSA CHU

**** * ********, ***. ** Email:-*************@*****.***

Chicago, Illinois. IL 60645 Tel: 312-***-****

Objective: A resourceful HR associate with the goal of optimizing operational performance in an

organization and also with sensitivity to shape a strong, customer-focused approach. Self-

motivated, keen team player, energetic, resilient, flexible, with good grounding in HR seeking a

career in a challenging work environment. I am very much willing to relocate.

WORK EXPERIENCE:

Amazon.co.uk, Milton-Keynes, United Kingdom

June 2005 – October 2006

Human Resource Intern:

• Providing support and advice on a variety of HR issues; coordinates with HR Specialist

in maintaining records, responds to inquiries and retrieves information.

• Inputting of personnel records and compiling absence reports to managers.

• Advising and participating in the implementation of personnel and organizational goals,

policies and procedures in the areas of employment protection, equal opportunities, disciplinary

procedure, rehabilitation of offenders, health and safety at work.

• Performs additional clerical functions & administrative tasks as needed to support the

Human Resource department

Chartered Petroleum Services Limited, Nigeria

August 2002 – July 2004

HR Assistant:

• Supports HR Manager in benefit issues related to termination of employment, routine

benefit inquiries as well as performance management in a timely manner for employees

• Maintaining professional recruitment standards including the use of assessment centers

• Developing and Implementing leading-edge HR Strategies (Employee involvement

practices aimed at securing employee commitment and motivation)

• Producing incisive reports and delivering key guidance to senior managers on resource

planning

• Liaise with internal stakeholders with a view to assessing and implementing their training

needs

Shell Petroleum Development Company, Western Division, Nigeria

July 2000 – June 2001

HR Assistant Trainee.

• Provide excellent customer service not limited to; providing information to employees

regarding policies and programs such as training and travel, paid leaves, disability and leaves of

absence.

• Performing administrative tasks such as copying, filing, scheduling interviews, meeting

arrangements and maintaining official personnel files of employees including response to

employment verifications.

• Planning and organizing training schedule for employees. As part of HR department, I

provided in-service training for junior interns.

• Compiling reports on employee information, benefits, compensation, as well as database

management, and distribution of materials.

EDUCATION:

M.Sc. Human Resource Management

February 2006. University of Luton, Bedfordshire, United Kingdom.

Coursework include: People Resourcing, Strategic Human Resource Management, Employee

Relations, Strategic Management, Training and Development, International Human Resource

Management, Reward Management.

M.Sc. International Relations

September 2008. University of Benin

B.Sc. Sociology and Anthropology (Second Class Upper)

March 2000. University of Benin.

AFFILIATION:

Licentiate Member, Chartered Institute of Personnel and Development (CIPD), London.

SKILLS SUMMARY:

Excellent Communicator

Organization and Prioritization Skills

Good IT skills

Ability to work tight deadlines while managing busy workloads.

*References available upon request

Contact this candidate