Customer Service High School

Shereka S. Langley

*** ******* ******,

Nesmith, South Carolina 29580

Phone: 843-***-**** or 843-***-**** (cell)

******************@*****.***

****************@***.***************.***

Objective:

I am a reliable, hard working and dependable person that loves working with the Public. My goal

is to obtain a challenging job that utilizes my training and experiences.

Work Experience:

Sykes Enterprises Incorporated, Kingstree, South Carolina (October 29, 2008- January 25,2010)

Address: 58 north commerce drive Kingstree, S.C 29556

• Customer Support Services (It’s a at&t call center)

-Receives transactions from users regarding customer service or technical support related

needs based upon the scope of support provided by contract to Sykes’ clients

-Determines appropriate action to be taken on customer’s behalf, which may include problem

determination and appropriate next steps. Informs customer of those appropriate next steps and

works with customer to achieve issue resolution.

-Maintains proficiency in programs, products and/or platforms assigned.

-Maintains pertinent paperwork and records through data entry.

-Communicates with co-workers to research problem and find solution.

-May test software and hardware to evaluate ease of use and whether product will aid user in

performing work.

-Communicates with team manager, team member and other teams regarding problems,

solutions and trends.

-Responsible for meeting established individual and team performance targets, which include

customer service, productivity and quality standards.

Emergency 911, Kingstree, South Carolina (May 2008- September 2008)

Address: 203 North Brooks St. Kingstree, South Carolina 29556

• Summer Internship

-I file papers

-I performed any duties in the office that need to be done

-Assist clients if they need help when they come into the office

-Make phone calls to people in the county when a hurricane about to come

-Answer telephone and makes fax

Reason for leaving: Summer internship have end for the summer

American General Financial Service, Lake City, South Carolina (October 2006-July 2007)

Address: 242 Kelly Corner Lake City, South Carolina 29560

•Customer Account Specialist

-Provided customer service by greeting, assisting and soliciting persons entering the office and

persons contacting the office by phone.

-Received and processed credit and employment verifications obtained in records.

-Performed administrative tasks in processing insurance products at the direction of a licensed

agent.

-Performed routine transactions on an on-line terminal, processing payments and

disbursements.

-Prepared reports, typed correspondence and transaction documents, maintained files,

handled mail, notarized documents and handled their recording and filing.

-Applied principles of good cash control, operated cash draw, processed bank deposits,

safeguard cash, maintained records and balances

-Complete required branch training programs.

-Performed other duties and responsibilities as assigned by management.

Reason for leaving: I went back to school

McDonalds, Johnsonville, South Carolina (July 2006- October 2006)

Address: 367 S. Georgetown Hwy Johnsonville, South Carolina 29555

• Cashier

-Take customer orders

-help with closing at end of shift

Reason for leaving: I had Surgery

International Paper Mill, Georgetown, South Carolina (February 2006 –April 2006)

Address: 700 S. Kaminski. St Georgetown, South Carolina 29440

• Sled Certified Licensed Security Guard

-Secured the entrance to the plant

-Identify all employees entering the building

-Check for unauthorized weapons and drugs

-Help maintain a safe work environment

Reason for leaving: They stop working with my school schedule

United Finance Company, Hemingway, South Carolina (June 2005- September 2005)

Address: PO BOX 130 Hemingway, South Carolina 29554

• Customer Service Representative

-Greet customers

-Assist customers with transactions

-Enter payment in database

-File customer folders

-Make follow-up calls on customer accounts

Reason for leaving: I was replacing someone on sick leave till they find someone else

Education:

•High School

-Hemingway High School of Hemingway, SC (Diploma)

•College

-Williamsburg Technical College of Kingstree, SC (January 2005- March 2006)

Major: Office System Technology (Did not complete)

-Allen University of Columbia, SC (July 2007-April 2008)

Major:(Business Administration) (Did not complete)

-Mejias Medical Trainning Center ( April 1, 2009 –June 10, 2009)

Major: (EKG/Telemetry Technician ) Now Certified

Computer Skills:

Microsoft Word, PowerPoint, Excel, Keyboarding, Internet Explorer

Reference:

Available upon request

Contact this candidate