Customer Service Insurance

SHELIA L THOMAS

P O Box ****

Marion, SC *****

(h) 843-***-**** (c) 843-***-****

PROFESSIONAL PROFILE

Hard worker and a team player. Dedicated to getting a goal or assignment completed. Manages time well,

can work independently, and has ability to multitask.

PROFESSIONAL SKILLS

Typing, Microsoft Outlook and Excel, Word Perfect, Bookkeeping, Filing

PROFESSIONAL EXPERIENCE

Olsten Staffifng, Florence, SC 08/24/2009- 12/17/09

Open Items

Called homeowners and insurance companies/agencies

1 Called homeowners to obtain information pertaining to renewal of homeowners insurance

2 Contacted insurance companies/agencies to obtain homeowners insurance renewal information

3 Paid premium or updated homeowners insurance accounts

Logisticare, Mullins, SC 04/29/2009 – 08/21/2009

Customer Service

Schedule transportation for patients receiving Medicaid

4 Received and loaded patient information for medical appointments

5 Handled calls efficiently and accurately

Physician Practice Solutions, Florence SC 6/30/2008 – 1/5/2009

Data Entry

Worked download for medical insurance claims.

6 Downloaded patient information

7 Matched insurance carriers and employers to patient accounts

8 Prepared patient accounts for billing of medical insurance claims

Olsten Staffing, Florence, SC 2007

Loan Resolution Specialist (Bank of America)

Made sure loan files were ready for purchase by Bank of America Correspondent Lending Mortgage

Division.

9 Called Correspondent to make sure all pending conditions on loan files were cleared and ready for

purchase by deadline

10 Called hazard and title companies to gain updated information for loan files

11 Cleared conditions on loan files that were not able to clear in loan review department

12 Sent reports to Correspondents to make aware of outstanding issues

Customer Care Specialist (Assurant Speciality)

Acted as representative for Mortgage Company

13 Assisted homeowners with issues pertaining to hazard and taxes

14 Update system with necessary homeowner insurance information

15 Paid taxes and insurance on behalf of homeowner(s)

Washington Mutual (f/k/a Fleet Mortgage Corp), Florence, SC 1996-2006

Correspondent Liaison (Inside Sales)

Acted as mediator between mortgage company and correspondent lenders.

16 Assisted Account Executive with Correspondent Accounts

17 Met Goals set by Sales Manager

18 Corresponded with Lenders on daily basis

19 Made some office visits with Account Executive

Lender Service Representative

Performed various job functions that pertained to purchase of mortgage loan files.

20 Reviewed loans for purchase

21 Cleared conditions on loan files so that they would meet state specific standards

22 Contacted Correspondents with issues that prevented purchase of loan files

23 Trained co-workers to audit and resolve issues with loan files

EDUCATION

Professional Training Services

Marion, SC 29571

Certified Nursing Assistant Certificate

SC CNA Board Certified

Mortgage Lending Certificate

Florence Darlington Tech (Fleet Mortgage)

Florence, SC 29501

Introduction to Accounting Certificate

Marion County Technical Center

Marion, SC 29571

Medical Terminology Certificate

Mejias Medical Training Center

Florence, SC 29501

South Carolina State University

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