Human Resources Customer Service
Resume:
** ****** **** ? Langhorne, PA *****
(C)215-***-**** (H)215-***-****? ********.**@*****.***
Kathleen V. Anderson
Energetic individual with a proven track record in cost reduction,
analysis, organization, and implementation. Special strengths in
producing accurate results, improving processes, and managing
resources.
Specialized Areas of knowledge
Human Resources Administration STD/LTD Annual
Enrollment
Health and Welfare Administration ADP Applications Defined
Contributions
Workers' Compensation Administration FMLA/LOA Ancillary Benefits
PROFESSIONAL EXPERIENCE
Charming Shoppes, Inc. - Bensalem, PA
2004- Present
Charming Shoppes, Inc. is a leading multi-brand specialty apparel
retailer operating in 48 states
Loss Prevention Analyst
February 2010 - Present
. Process, develop and maintain various LP metrics, awareness
materials, and monthly news letters.
. Prepare executive and field presentation materials.
. Identify and address weaknesses in LP procedures & policies.
. Process and manage various field support services (such as
background processing, store system repairs, hotline management,
etc.).
. Research and analyze LP data to identify shrinkage concerns
(including inventory information, loss trends, investigative
materials, performance metrics, industry trends, etc.).
Workers Compensation Analyst
2008 - 2010
. Coordinate the administration and compliance of the workers'
compensation program for 48 states (including retail locations
and warehouses).
. Processing new incident reports for preliminary fact gathering,
tracking accidents for loss analysis, and maintain records in
compliance with company policy and all state and federal
regulations.
. Primary contact for the third party administrators handling the
insurance claims and medical case management.
. Provide interpretation and counsel on all Workers' Compensation
questions.
. Work with Human Resources to monitor and help in the overall
management of claims (i.e. ensure compliance, life cycle of a
claim, control medical costs).
. Coordination of policies including FMLA and Personal leave of
absences.
. Yearly reporting of data to OSHA and necessary survey data to
the DOL.
Benefits Analyst
2006 - 2008
. Assist benefits call center with research and problem
resolution.
. Handle calls from associates who have concerns that require
special assistance.
. 401k maintenance and administration.
. Administer disability, ADA, FMLA, and personal leave programs
for entire company.
. Work as liaison between all divisions, call center, disability
carrier and employees to research and resolve all STD/ FMLA/ LOA
issues that deal with policy and procedures.
. Maintain highly confidential employee disability information and
files.
. Process terminations and oversee Cobra process.
. Manage company's tuition reimbursement program.
Central Records Associate
2004 - 2006
. Assist Human Resources in maintaining accurate employee records
including Personnel records, tax changes and direct deposit
information.
. Proof coworker's changes for accuracy in accordance with
Sarbanes-Oxley.
Condor Technology Solutions/ISS - Langhorne, PA
2001 - 2003
Condor Technology Solutions, now known as ISS, provides clients with a
wide range of programs to assist clients with technology management.
Help Desk Analyst
. Provide technical support to both end users and service dealers
through phone calls and emails.
. Log all help desk interactions.
STRAWBRIDGE'S - Langhorne, PA
1999 - 2001
Now defunct department store operating in the Delaware Valley
Store Trainer & Sales Associate
. Train new store associates in customer service and cash register
operation.
. Assist customers with purchases.
Education
Holy Family University - Philadelphia, PA
Anticipated Graduation: May 2011
Bachelor of Science in Business Administration with Human
Resources
Bucks County Community College - Newtown, PA
Communications
CHI Institute - Southampton, PA
Graduated: 2001
Computer Networking
Contact this candidate