Customer Service Safety

Resume of Robert W. Laeng

*** ***** ***** *****, **** 44017 440-***-****

CAREER OVERVIEW

20+ years of safety, fire protection, and environmental experience

Familiarity with relevant codes and standards: OSHA, NFPA, EPA

Diverse training, and heavy industrial experience

Excellent speaking, training, and interpersonal communication skills

Motivated, self-starter with good work ethic

PROFESSIONAL BACKGROUND

Reliant Energy, Avon Lake, Ohio, 4/03-present, Environmental, Safety, and Health

Coordinator

Manage Safety and Environmental activities for coal fired power plant.

• Led efforts to lower incident rate and improve safety culture

• Developed new employee orientation program and contractor safety program

• Developed numerous plant safety and environmental procedures/programs

• Managed fire and emergency response programs

DTE Energy, Detroit, Michigan, 1/02-4/03, Corporate Safety and Industrial Health

Specialist

Manage safety activities for multiple coal fired power plants, including OSHA

reporting/recording, safety compliance, and establishment of safety systems. Accomplishments

include:

• Developed injury recordkeeping system for multiple power plants

• Managed contractor outage safety program

• Coordinated industrial hygiene sampling for major outages

• Successfully addressed numerous safety issues, interpretations, and reviews

LTV Steel, Cleveland, Ohio, 5/98-12/01, Safety Department,

Area Manager: Medical Services, Fire Protection, and Emergency Response

Direct all fire protection activities at the Cleveland Works, including: fire system maintenance &

inspection; planning; prevention; hazard evaluation & risk management; and liaison with public

sector response agencies. Manage medical service provision within facility including: medical

service contract administration; case management; medical surveillance program; emergency

medical response; OSHA reporting; and records. Coordinated safety activities for two production

departments (800-1200 employees). Serve as company co-chair of Joint Union/Management

Safety Committee. Accomplishments include:

• Statistical evaluation of injuries, identification of injury trends

• Reduction of injury rates, up to 40%, in covered areas

• Development and revision of key safety policies and procedures

• Answering of OSHA complaints and development of abatement activities

• Coordination of all fire inspection and maintenance activities

• Development of emergency plans and response training

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Resume of Robert W. Laeng

580 Louis Drive Berea, Ohio 44017 440-***-****

TLS Consulting, Bulls Gap, Tennessee, 1/92-5/98, Owner/Consultant

Provided safety, haz-mat, and fire protection consulting/training. Marketed business, acquired

clients, developed materials and classes, performed work, and maintained customer service.

Provided service to industrial and public sector organizations. Accomplishments included:

• Developed and performed OSHA style compliance audits for industry and municipalities

• Developed and delivered training on fire and safety issues

• Contracted with State to provide regional hazardous materials training

• Safety officer – Regional Urban Search and Rescue Team

• Contract training officer for several fire departments and response groups

Walters State Community College, Morristown, Tennessee, 8/90-2/92, Fire Protection

Program Coordinator

Developed fire and safety curriculum, marketed program, and conducted classes throughout the

region.

• Worked with state and local legislative and certifying bodies

• Developed new markets for program (industrial fire, haz-mat, and safety programs)

• Formed partnerships with other agencies to provide services on a regional level

City of Bryan, Texas, 11/82-8/90, Fire Lieutenant/Paramedic

Supervised station crew, daily activities, and emergency response. Managed company inspection

and pre-school fire safety education programs in an urban service area (50,000+ pop.).

• Managed day-to-day operations for 5-25 personnel

• Conducted public education program and safety inspections

• Served as incident commander in a wide range of emergency response situations

EDUCATION

TEXAS A&M UNIVERSITY, College Station, TX

BS, Industrial Education (training), 1988, Specialization: Fire Protection

UNIVERSITY OF TENNESSEE, Knoxville, TN

MS, Industrial Safety, 1992

Various specific training courses and seminars from numerous sources, listing available on

request

References available on request

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