Customer Service Manager

Justin Jennings McDowell

***** ****** **., ******* *****, Ohio, 44138, 724-***-****,

abmyvh@r.postjobfree.com

Education

University of Phoenix- College of Health and Human Services

Bachelor of Science in Human Services/Management, September 2012

Butler County Community College- Butler, Pennsylvania

Associate's in Psychology, June 2005

Certifications and Trainings

CPR/First Aid, 08/2012

Qualified to perform at-risk youth restraining.

Efficient at crisis management intervention with at-risk youth.

Professional Experience

After School Youth Specialist, Applewood Centers, Cleveland, Ohio, July

2012- November 2012. Provide guidance and

instruction to foster emotional, physical and mental growth of client

through therapeutic group facilitation, intervention and positive role

modeling. Assist in client transportation and other group activities in

accordance with established guidelines.

Clinical Manager Aide, George Junior Republic, Grove City, Pennsylvania,

October 2008-July. 2011. Assist in supervising and overseeing the safety

and well being of up to ten at risk youth. Manage youth administration to

the orientation building, including paperwork and youth body and property

checks. Invest time with each individual youth to encourage positive

behavior as well as growth and development.

Sales Associate, Sears Roebuck and CO., Grove City/Butler, Pennsylvania,

North Olmsted, Ohio, May 2007 - October 2008. Provided customer service in

the hardware, paint and appliance departments. Constructed floor set-ups

and maintained inventory. Set and exceed personal and company sales goals.

Presented an enthusiastic, customer centric attitude on and off the sales

floor.

Cable Technician, MGT Network Services, Broadview Hts., Ohio, September

2006 - May 2007 Installed voice and data communication cabling including

CAT5 / CAT6 fiber optics. Installed within commercial and industrial

facilities. Certified in structured wiring installation.

Professional References

Judith Moore, Director of Operations, MGT Network Services, 9276

Lindbergh Blvd., Olmsted Falls, Ohio, 44138, #216-***-****

Rebecca Weikle, Office Manager, Dr. Timothy J. Lilly and Associates, 432

Hillcrest Ave., Grove City, Pennsylvania, 16127, #724-***-****

James Swartwood, Vice President, MGT Network Services, 315 Ken Mar

Parkway., Broadview Hts., Ohio 44147, #(440) 838 - 5035

Joe Colapetrio, Group Supervisor, George Junior Republic, 233 George

Junior Road, Grove City, Pennsylvania, 16127, #724-***-****[pic]

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