Customer Service Executive Assistant

MICHELLE RYBOLT

*******@*****.*** • 253-***-****

PROFESSIONAL EXPERIENCE

GIG HARBOR LIFE – Current position Gig Harbor, Washington

Freelance Journalist

Keep the public informed by gathering news about important events happening in the Gig Harbor area while meeting

strict deadlines.

Obtain information needed from a number of sources, including personal interviews, news briefings and reports from

wire services such as the Associated Press or United Press International.

• Proficient in Microsoft Word, Excel, Publisher, Power Point, Outlook, Photoshop and Web Page-Design.

Knowledgeable in press-release writing, Associated Press style, Public Service Announcements, and e-mail

etiquette; type 54-wpm with accuracy.

• Four successful years with different papers, meeting and speaking with the public about local events.

Excellent public speaker and note taker. Always organized and on time.

H&L PRODUCE– September 2005- June 2009

Tacoma, Washington

Customer Service Associate

Instill a shared, enthusiastic commitment to customer service as a key driver of this small, locally owned

business’ goal attainment needs.

Demonstrate strong communication skills and ability to establish rapport with customers. Innovator with record for

success in problem resolution and solution planning. Leads by example and provides a professional work

environment based on respect and trust.

More than 4 years successful experience in customer service and support with recognized

•

strengths in problem-solving, sales and staff support, and assuring daily company functions run

smoothly.

Ensuring the swift resolution of customer issues by preserving customer loyalty while complying with company

policies.

BIG BROTHERS BIG SISTERS – June 2007- August 2008 Bellingham, Washington

Executive Assistant

Provide administrative support to the Chief Executive Officer of a leading non-profit called Big Brothers Big Sisters

of Whatcom County.

Perform a variety of key public-relations functions by addressing investor’s questions, communicating with local

businesses and press regarding programs, and maintaining an organized spread-sheet to monitor program budget.

• Handle high volume of calls, screens call and determines nature and routes calls effectively. Greets clients and

other visitors, notifies staff of upcoming meetings, sends out e-mails and maintain office cleanliness.

• Coordinated and hosted successful auction event by creating invitations and promotional materials, booking

venues, procuring auction items, and volunteer recruitment.

Education

Continued…

REBECCA LASZLO

Page 2

Western Washington University

Major GPA 3.2

B.A. in Public Relations Journalism Graduated

August 2008

Continued…

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