Training Customer

** ******** ***** 706-***-****

West Point, GA ***33 ***********@*****.***

*************@*******.***

Tamara D. Miller

Objective To fill a position where I can add values to the position, and develop my

professional carrier adding my knowledge and experience for the progression of

this company.

Experience August 09 - Present T-Mobile Distribution Center LaGrange,

GA

Technical Operator

Maintains records of tests and services performed. Records

required information in company database.

Ensures handsets are inspected accurately and efficiently

according to manufacturer's specifications and cosmetic standard

Verify handsets are properly marked with labels, insignia, and

logos prior to distribution.

Provide constructive feed back to teammates, supervisors and

managers.

January 06-February 09 AFLAC Columbus,

GA

Customer Call Center Lead Specialist

Performed routine duties under general supervision that require some

judgment when communicating with customers and company personnel;

refers unusual or more complex situations

Provided thorough and accurate responses to customer requests/inquiries

received via Internet, phone, document, etc.

Communicated with customers orally; composes and/or generates letters to

request information or confirm action taken

Communicated customer needs and complaints to management to provide

information for improving training and overall service levels

Reviewed data for accuracy and completeness; enters data while maintaining

established service/productivity levels and meeting quality guidelines

Communicated accurate information about guidelines and regulations to

participants, associates, accounts, and others within worldwide

headquarters

June, 04- February, 06 InterCall West Point, GA

Call Execution Supervisor

Educated team members on all conference features and applications

Conducted quarterly evals to review employee performance and set goals

Ensured that all operators have communication skills that match the

expectations set by the company

January ’02-June ‘04 InterCall West Point, GA

Lab Training Coordinator I & II

Responsible for conducting New Hire, Progressive, Communication, and

specified Leadership training in a classroom setting.

Ensured that trainees were able to fully understand and apply basic principles

and objectives of each class, and assess their readiness and performance.

Education University of Phoenix, BSM (Still attending)

Phoenix, AZ

Management & Supervisory Development

West Georgia Technical College, LaGrange GA

Interests Assisting Habitat for Humanity in the building of homes, assisting the elderly,

volunteers at Camp Dogwood (camp for children that has lost someone close to

them at a young age); Planning, coordinating, and overseeing weddings and

special parties for family and friends.

References Available upon request

Contact this candidate