Project Manager Management

Jai

Rishi Arora

MBA, MBA(IT), PMP , COBIT , ARIS

E-mail: ***********@*****.*** Phone : 615-***-****

SUMMARY

. Around 10 Years of Global Experience with Fortune 500

Clients in IT Governance, PMO, IT Strategy, IT Portfolio

Management, Change Management & IT Project management.

. Studied & Worked with fortune 500 clients in USA, Europe

& Asia.

. Worked in highly matrixed organization in a role that

requires substantial multi project & multi department co-

ordination and with team spread across multiple

countries in the world.

. Reported directly to Vice President (Sr. Management).

Managed Stakeholder communication. Organized department

wide communication through stakeholder meetings, town-

halls etc.

. Set up the PMO from scratch & ran it on a day to day

basis. Developed PMO Roadmap, established work plan and

performed assessment of PMO effectiveness. Worked as PMO

Lead at both Enterprise / Division Level and at Global

Program / Project Level.

. Developed & implemented project management framework,

process, approach, methodology, best practices &

standards, Project Portfolio Management and IT

governance. Increased the organization's process

maturity that resulted in significant cost savings and

increased delivery of projects On-Time. Helped clients

assessed at CMMI level 3 & Level 5.

. A proven track record of successfully supporting large

complex programs for banking clients like UBS, GMAC,

Capital One etc. Managed several large & complex IT

projects with high value & cost (US$ 200+ million & 300+

resources) spread across multiple countries.

. Managed Governance and Reporting of IT Projects at the

enterprise and at the division level. Set up a dashboard

to evaluate the health of project portfolio. Monitored,

reviewed & reported on all project's timeline, progress,

costs, budgets and resource requirements.

. Created and presented reports to senior management

highlighting Key Performance Indicators (KPIs) on

project metrics, reporting cross-portfolio project

performance. Tracking Project status & work out a

corrective action if the project digresses from its

baseline.

. Defined IT Governance (Phase Gate, Selection Criteria,

Roles, Responsibilities & Deliverables). Managed

Governance, Integrated Planning & Reporting of Project

Portfolio.

. Conducted audits & reviews of projects and their

compliance to standards like CMMi, PMI etc.

Coached and Trained Project Managers. Drive project

delivery in line with PMO standards.

. Expertise in Project Management methodologies (PMBOK,

PRINCE 2 etc), Software Development Methodologies

(Agile, Iterative, Waterfall, RAD, RUP, ASAP etc) &

SDLC. Expert in CMMI, Six Sigma (DMAIC), Lean & ITIL.

. Strong knowledge of budgeting & resource allocation

process. Participated in Information Systems budget

process for long term IS financial forecasts. Approved

assignments to the project team and ensured scheduling

conflicts and performance issues were resolved.

. Analyzed benefit vs. risk on portfolio of projects, and

coordinate with IT governance board on the approval,

initiation, continuation and elimination of projects.

. Responsible for identifying, monitoring, reporting, and

escalating all issues. Develop and maintain

responsibility for risks and issues tracking and

management.

. Managed complete life cycle of projects - Initiation,

Planning, Execution, Monitoring & Control, and Closing.

. IT Offshore Outsourcing Experience. Experience with

Global Service Delivery.

. MBA degree, double masters, PMP certified and

certification in IT Governance (COBIT).

. Excellent academic and professional track record.

KEY SKILLS & COMPETENCIES

. PMO, IT Governance, Portfolio Management, Program

Management, Project Management

. Effective Communication, Negotiation & Presentation

. Client Relationship Development and Management

. Strategic Planning & Execution

. Analytical, Problem Solving, Issue Resolution and

Decision Making

. Leadership, Team working & Stakeholder Management

. Cross Cultural International Management

. PM Tools: MS Office Suite, MS Visio, MS Project, MS

Project Server, SharePoint, Clarity, HP PPM (Project

Portfolio Management), EVM (Earned Value Management),

QualityCenter etc.

. PM Frameworks: PMI, PRINCE 2, PMBOK, CMMI, Six Sigma,

LEAN, IT Governance COBIT, Agile Methodology, Iterative,

Waterfall, ASAP, ITIL, SOX etc.

. Languages: English, German, Hindi, French.

EDUCATION & CERTIFICATIONS

Pforzheim University - Germany

. Master in Business Administration (M.B.A) in

International Management

. Business Week Ranking - Ranked 2ND in Germany

. Semester Exchange - Brighton University (UK)

. C.G.P.A 1.4 on scale of 1-4, with 1 as the highest

grade. On Scholarship.

. Topper, Awarded MBA with Distinction

Indian Institute of Information Technology and Management -

India

. Master in Business Administration (M.B.A) in Information

Technology and Management

. A top ranked Institute of National Importance, An Apex

Institute. Deemed University

. C.G.P.A 9.0/10, where 10 is the highest grade

. Among top 3 students in the MBA

National Institute of Foundry & Forge Technology - India

. Bachelors in Manufacturing Engineering (B.Tech)

. A top ranked Institute of National Importance, An Apex

Institute.

. C.G.P.A 7.89/10, where 10 is the highest grade

PMP (Project Management Professional) [pic] Certified -

USA [pic]

ARIS Business Architect Certified - USA [pic]

COBIT (Control Objectives for Information and related

Technology) Certified by ISACA - USA [pic]

EXPERIENCE

May 2009 DIAL - Client of Unisys

To Present PMO MANAGER

Currently working as PMO Manager for a US$150+ Million

Dollar Project that has coverage in local newspapers,

overseeing all the IT projects managed by vendors like IBM,

Honeywell, Siemens, Tyco, Solari, Ericsson etc.

Achievements:

. Created & Implemented project management processes and

best practices and ensuring compliance by Project

Managers from vendors.

. Managed project deliveries from vendors like IBM,

Honeywell, Siemens, Tyco, Ericsson etc.

. Worked out detailed Monthly Targets on project

deliveries for vendors. Managed the overall project

schedule to ensure project is completed on time and

within budget.

. Set up a dashboard to evaluate the progress of all the

projects by vendors.

. Managed Risk, Issue & Dependencies across different

projects executed by different vendors.

August 2008 Wolseley

Newport News, VA, USA

To April 2009 Global PMO

PMO at Wolseley supported the delivery of overall strategic

IT led Business Change Program. Project - Global SAP

Rollout, Budget - 500+ Million US$, Team - 300+

Achievements:

. IT Strategy - Set up Global Program Management Office

(PMO) to help leadership with IT strategy, Gap Analysis,

IT alignment to Business Strategy, Business Case, IT

Investment prioritization, IT portfolio management,

Budgeting and Planning. Developed Global IT governance

standards & ensure their compliance. Used corporate

balanced scorecard.

. Transformation - Instigated and managed organizational

change by implementing new processes. Assessed,

evaluated & improved the processes, tools and methods.

Developed & deployed standardized project management

methodologies, governance, methods, and tools.

. Optimization - Optimized the PMO, established PMO work

plan, performed assessment of PMO effectiveness &

project performance analysis and reporting.

. Management and Delivery - of all projects, programs

executed at Wolseley. Monitoring & reporting against

benefits realization plans. Responsible for compiling

and tracking lessons learned and best practices for all

phases.

May 2007 Nissan North America (NMAC)

Nashville, TN, USA

To August 2008 PMO PROCESS LEAD

Nissan Enterprise PMO was responsible for all IT projects.

PMO focused on managing cross domain Investment

Prioritization, Resource Utilization, Demand Management &

IT Governance.

Scope: All IT projects at Nissan NA, Budget - Annual 100

Million $ +, Team - 300+

Achievements:

. Set up Program Management Office (PMO) for all IT

projects (worth 100+ millions of dollars) executed at

Nissan North America.

. Provided thought leadership in strategy and planning for

the growth and maturity of PMO. Developed PMO Roadmap.

. Developed and rolled out Project Management processes -

Scope Management, Schedule Management, Cost Management,

Project Integration Management, Resource Management,

Risk Management, Communication Management, Procurement

Management, Quality Management, Integrated Change

Management, Issue Management & Dependency Management.

. Planned, designed and implemented of IT Governance, IT

Portfolio Management at NNA.

. Established risk, issues, and change management policies

and procedures.

. Developed & Enhanced IT Governance structure, Project

Management handbook and Project Financial Management

handbook, used as standard at Nissan.

. Project Management processes & deliverables were made

leaner by 20% without compromising on the overall

quality, the organization controls and the alignment of

the processes with the standards like CMMi & PMI.

. Developed new templates e.g. Project Charter, Project

Management Plan, Business Case, WBS etc. Successfully

developed & released new version of SDLC.

. Created & delivered consolidated project status reports

on project activities & results to the management.

Tracking Project status & work out a corrective action

with project manager if the project digresses from its

baseline.

. Provided coaching, mentoring & training to Project

Managers.

. Conducted audits & reviews of projects & their

compliance to standards like CMMi, PMI etc.

. Used Six Sigma to optimize Invoice processing process at

Nissan.

. Increased the maturity of processes at Nissan. Helped

Nissan move up the maturity level.

October 2001 Wipro Technologies

USA, Germany, India

To April 2007 PMO Project Manager

Clients: General Motors (GMAC), Capital One, UBS

Scope: Multiple IT Projects, Budget - 1

- 100 Million, Team - 10-200

Achievements:

. Defined and optimized the IT Portfolio Management using

Six Sigma. Developed Business Process Management Model

for the Portfolio Management Office.

. Established processes, governance & tools used to plan,

assess, balance and communicate execution of the IT

project / program portfolio.

. Lead efforts to effectively prioritize, compare,

sequence and help Management make trade-offs between

projects and programs that compete for resources, budget

&/or have overlapping or differing goals, based on

business value & priority.

. Mapped Program/Projects with IT Strategy. ROI analysis

for each dollar spent on IT Projects / Programs. Mapped

ITRO (SOX/COBIT) controls & suggested possible

improvements.

. Developed strategic plan for increasing value of

Portfolio Management Office.

. Set up the Program Management Office (PMO) in IT

Division (worth 100+ Million US$ Global Projects) and

ran it on a day to day basis.

. Risks & Issues tracking & resolution.

. Approved assignments to the project team and ensured

scheduling conflicts and performance issues were

resolved.

. Facilitated Go/No-Go decisions at Phase Gate (Progress

Review) Meetings.

. Set up a dashboard to evaluate the health of all the

projects.

. Created and presented reports to senior management

highlighting Key Performance Indicators (KPIs) on

project metrics (EVM) for significant deviations in

quality, scope, cost or schedule. Tracked and managed

SLAs.

. Analyzed project performance to measure and monitor

project progress so as to ensure that project is

delivered on time, within budget, and that it meets

scope and quality goals. Tracking Project status & work

out a corrective action with project manager if the

project digresses from its baseline.

. Analyzed and processed requests for new IT projects or

modification to existing projects including budget

implications and business prioritization.

. Developed IT Governance, project management framework,

approach & methodology, best practices & standards.

. Contributed in the development of System Development

Process.

. Coached and Mentored Project Managers.

. Vendor Management: Managed and liaison between multiple

IT vendors.

. Helped the Client assessed at CMMi level 3 in November

2005.

. Aligned projects' deliveries with standards in a tough

political, competitive, multi-vendor client's work

environment.

. All my projects were in Green status, at the time I

left.

. Set up Global Service delivery model for the client.

January 2001 TARAhaat - Client of James Martin

Delhi, India

To September 2001 PROJECT MANAGER

. Prepared Strategic Business Plan for TARAhaat.COM and

Prepared Revenue Model for Tarahaat.com. Overall

implementation of different projects in this program.

May 1998 Kunal Impressions

Delhi, India

To August 1999 MANAGER

. Project Management, Production Planning and control.

Delivering projects on time & on budget to clients.

ACHIEVEMENTS

. European Government awarded me with the highest

scholarship for the MBA program.

. My efforts helped Wipro in winning major business

contracts that brought millions of dollars in revenue

for Wipro.

. I was a topper and scored excellent overall grades in

M.B.A and was awarded MBA degree with distinction.

. I secured 2nd Rank all over India in entrance test for

engineering.

. My proposed business & revenue model helped TARAhaat.com

to received 18 million INR from VCs and USAID.

SUMMARY ACTIVITIES:

Project Integration Management, Scope Management, Schedule Management,

Cost Management -Quality Management, Human Resources Management,

Communications Management, Risk Management, Procurement Management,

Dependency Management, Issue Management, Change Management, Project

Monitoring and Control, Estimation & Forecasting, Portfolio

Management, Business Process Analysis.

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