Customer Service Medical
Resume:
TONDRA STEVENSON
**** ***** ***** **. ***. #****
Chicago, Illinois 60637
********@*****.***
OBJECTIVE
To obtain an Account Management position particularly within the Staffing
industry with the potential for advancement.
SALARY
50,000 + per year
EXPERIENCE
Computer Share Fund Services, Chicago, Illinois October 2009-Present
Proxy Representative: Works in a call center environment contacting the
shareholders of mutual fund clients. Contacts shareholders to request and
record their proxy votes. Duties include:
. Explaining the reason for the call
. Requesting the vote
. Reviewing the board of directors' proposals
. Explaining the reasons for and benefits of the proposals
. Explaining what happens when not enough votes are received
. Recording the vote and verifying shareholder contact information
NextStep Medical Staffing, Chicago, Illinois April 2008-June
2009
Assistant Vice President- Client Services: Worked with national client
American Healthcare Services Association to place physical therapists,
occupational therapists, dentists, and their assistants in temporary and
permanent positions. American Healthcare Services Association is the only
membership-based organization that specializes in representing hospitals in
the critical care area of supplemental health care staffing. Supported
client staffing needs by marketing open jobs to local universities and
working with their career advisors/program directors. Attended staffing
conventions and networking events to market NextStep's staffing services to
potential clients and medical professionals. Partnered with other medical
staffing agencies for potential subcontractor agreements as an alternative
to support staffing needs. Researched and offered recommendations of small
medical staffing agencies that NextStep Medical could potentially acquire.
Other duties included interviewing and placing our administrative staff and
coordinating the company's professional liability insurance for its medical
professionals.
RPh on the Go USA, Chicago, Illinois July 2004-
April 2008
National Account Manager (August 2005-April 2008): Managed the placement of
pharmacists in interim positions with four national accounts; McKesson
Medication Management, Target, Wal-Mart, and CVS corporations. Provided
McKesson clients with hospital staffing support. Serviced
TONDRA STEVENSON PAGE 2
the Target Corporation as the exclusive provider of their retail pharmacy
staffing. Provided pharmacy staffing to CVS Corporation. Took incoming
calls from each client. Communicated each client's staffing needs and
requirements to recruiters. Provided strong relationship building with
clients by properly promoting their staffing needs, keeping the clients
informed on status of their job requests, working with the company to
resolve problems in troubled states with pharmacist shortages and by
helping each client seek alternative solutions to meet their staffing
needs.
Conducted proper presentation of pharmacists to clients by ensuring that
pharmacist employees possessed the required skills and medical tests to
properly perform duties per contractual obligations of each client's
contract. Created weekly progress reports of each client and communicated
progress to management team. Presented pharmacist employees for permanent
placement opportunities per client's requests. Other duties included
working with clients to resolve
issues with pharmacist employees, building strong relationships with
subcontracting agencies to support company in fulfilling client staffing
needs, soliciting existing clients for new orders, documenting all
communication, and special projects as assigned.
Associate Recruiter (July 2004- August 2005): Supported recruiters by
helping to place their pharmacists in short term assignments. Recruited
pharmacists to cover retail assignments with Target, Wal-Mart, and Harris
Teeter. Other duties included coordinating pharmacist schedules, reminding
pharmacists about upcoming assignments, and managing receipt of their
timecards for proper and timely pay. Managed the follow up and collection
of important documents such as drug tests, competency exams, and license
verifications. After five months as an Associate Recruiter, was groomed for
a potential account management position. During the transition period,
managed regional retail accounts that would eventually lead to the
management of the Target Corporation, the company's top retail client.
People Scout, Chicago, Illinois April
2004-July 2004
Recruiter: Screened candidates to work for Fortune 500 clients. Recruited
for customer service, clerical and warehouse positions. Conducted phone
screens to choose candidates who met the basic qualifications of each
client and scheduled interviews with the client. Other duties included
preparing candidates for interviews, confirming appointments, updating and
researching candidate files.
First Tennessee Bank, Memphis, Tennessee September 1996-July 2000
Employee Services Assistant: Helped coordinate, select, interview and
approve local high school students for the corporate retail internship
program. Supported recruitment efforts by representing the company at
various high school/college career fairs and offsite special application
days. Coordinated and administered the company's annual leadership and
employee opinion surveys. Served as the corporate specialist and key point
of contact for the Family Leave program by counseling employees on
guidelines, eligibility and tracking employee usage. Coordinated the
company's service award program. Selected and managed temporary help for
the employee services division wide distribution. Supported leadership and
employee development initiatives by managing the company's career learning
center and library. Coordinated and conducted turnover research project to
help resolve problems and to reduce the turnover rate in both the credit
card and operations divisions which resulted in a significant improvement
of the overall turnover rate in both divisions. Promoted and increased
awareness of the company's work/life program. Provided
TONDRA STEVENSON PAGE 3
office management support by performing various duties which included the
tracking of departmental expenses, ordering supplies, providing customer
service support and performing other duties as assigned.
VOLUNTEER EXPERIENCE
Jobs For Youth Program, Chicago, Illinois June
2007-Present
COMPUTER SKILLS
Microsoft Word, Excel
EDUCATION
Christian Brothers University, Memphis, Tennessee Bachelor of Science in
Marketing
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