Human Resources Manager

Lynn Baalman, SPHR **** W. ***th Place

Westminster, CO 80021

303-***-**** (h)

303-***-**** (c)

*********@*******.***

PROFESSIONAL EXPERIENCE

SunCorp Corporate Credit Union - Westminster, CO (11/05 - present)

Sixth largest corporate credit union in the nation.

VP Human Resources

Lead day to day Human Resources activities and act as strategic business

partner to Executive Team.

o Worked closely with CEO to develop a succession plan that focused on

leadership skills and competencies as well as position replacement,

providing for a pool of needed talent.

o Championed change to a pay for performance philosophy and developed

and executed many programs to support the change, including a

competency based performance management system.

o Utilized by senior management to provide oversight of cultural and

organizational issues and to create and implement resolutions when

needed.

o Developed the first sales incentive plan based on actual product

profitability enabling true measurement of results.

o Revamped recognition program to align with corporate goals.

o Developed a comprehensive leadership and professional development

program that cascaded through all levels of exempt staff.

o Successfully led several branch consolidations and closures including

communications, transition of functions, and outplacement.

-Recognized as most valuable contributor to company during 2007 and 2008 by

CEO while company engaged in acquisition activities.

Finali Corporation - Westminster, CO (4/00 - 6/05)

Professional services company offering consulting services designed to

improve business performance. Company originally started as a call center

offering outsourced customer support and analytics.

Director, Human Resources and Recruiting

Recruited as employee #10 to build an HR department for this venture

capital funded start-up company and grew the role into a strategic business

partner for the Executive team.

o Established formal recruiting practices and procedures and grew company

to 200 employees; personally recruited all technical, staff and

management positions.

o Provided counsel to management on staffing issues to retain key talent

and continue to be a recognized employer of choice in north metro area.

o Responsible for providing a cost efficient, competitive benefits program

for employees; developed proposal to convert benefits from an outsourcing

arrangement to in-house and implemented - saved company $251K in one

year.

o Introduced consumer driven health-care model to further reduce employer

costs.

o Designed Performance Management program with 360 degree feedback system

and implemented.

o Designed a company-wide Employee Recognition Program.

o In strategic business partner role, facilitated debrief sessions for

every new client implementation to identify positives, areas for

improvement and recommendations for change in process.

o Key point person in company acquisitions, and opening new sites.

-2003 Founders Award Winner for being the strongest contributor to overall

growth of the company.

-2001 and 2002 Culture Award Winner for demonstrating positive aspects of

the company culture.

Travelers Express/MoneyGram Payment Systems, Inc. - Lakewood, CO (3/96 -

7/99). Largest processor of money orders in the U.S. and a leader in the

wire transfer industry. MoneyGram was purchased by Travelers Express in

Minneapolis, MN in early 1998.

Director, Human Resources (4/97 - 7/99)

Compensation & Benefits Manager (3/96 - 3/97)

Managed all human resources functions including payroll in a high volume

call center with 600 employees in 17 states.

o Developed strategic call center recruiting plans with a specific focus on

the Hispanic community.

o Reduced the cost of utilizing outside recruiting firms and contract

employees by creating a widely used employee referral program that

supplied 70% of non-exempt hires.

o Managed acquisition of money order company located in Louisville,

Kentucky.

o Directed technical recruiting efforts for IT department of 100+

employees.

o Primary driver in development of a consolidated sales commission plan for

over 40 field staff and 25 products after acquisition by Travelers

Express.

o Tightly managed workers' compensation program with an average of 27

claims per month, reducing costs by almost 20% through several

interactive measures.

Maxtor Corporation - Longmont, CO (7/89 - 1/96)

Leading disk drive manufacturer with 2,500 employees and manufacturing

operations both domestic and international.

Compensation Manager (5/95 - 1/96)

Human Resources Representative (7/89 - 5/95)

EDUCATION

Ft. Hays State University, Hays, KS, BA - Sociology, 1981

SPHR Certification, Fall 2006, Regis University

Member of BAHRA and SHRM.

CTM (Certified Toastmaster), August, 2005

Have completed 50% of CCP certification with American Compensation

Association

IAML - Certificate in Benefits Law, October 2005

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