Customer Service Sales
Resume:
ROB MORGART
Plano TX *****
********@*******.***
RELEVANT EXPERIENCE
Ascent Healthcare Solutions
Third Party remanufacturer of single use medical devices
Account Service Representative March 2009- Jan 2010
. Manage and Monitor collection of devices within accounts in territory
. Build relationships within the account to promote growth and ensure
success
. Picking up, packaging and shipping used devices to processing
facilities
. Work with Materials Mgmt/Purchasing to attain purchase orders for
customer product that has been reprocessed, as well as assisting
customers with inventory management
. Provide in-service training and education with staff members including
working closely with OR, Central Supply, Nursing, Environmental
Services, Physicians, Surgeons, C-level exec's
Countrywide Home Loans (Dallas, TX) April 2005- March
2009
Provides financing and mortgages for consumers and businesses
Home Loan Consultant
. Networking and selling services to multiple potential clients i.e.
realtors and builders on a daily basis (statewide) through outside
sales practices
. Sourcing, screening, and interviewing potential customers (in person
and via phone) through networking, referrals, internet etc
Reviews and makes loan recommendations based on State and Federal law
and company underwriting guidelines. Complete the loan process from
beginning to end
Account Executive- Consumer Markets Division
Top account executive in entire region in 2nd, 5th and 7th
production months respectively.
Placed in top 10% of all account executives nationally for the entire
year.
Handle loan inquiries from a variety of sources including inbound
telephone inquiries, heavy outbound calling and personal visits to my
team of countrywide home loan consultants across Texas and Oklahoma.
Focuses on purchase and refinance lending to meet the vast array of
homeowners
needs and works closely with loan specialists and underwriters to
ensure that
customer service remains a top priority.
Performs consultative sale of Countrywide Full Spectrum Lending
Division sub prime
products and services to potential new and existing customers.
Reviews and makes loan recommendations based on State and Federal law
and
company underwriting guidelines.
Quality Assurance- Ensures all mortgage applications are complete and
accurate.
Ensures the process from initial conversation to funding is achieved
in a timely and
concise manner.
AT&T/Cingular Wireless (Plano, TX) April 2002- April 2005
Provides Cellular phone service and products to consumers
Inside Sales Consultant-Retail Division
Ranked #3 in cellular phone sales for the entire region
Top 5% in Sales of cell phones and accessories in the entire company
. Managed customer expectations in accordance with Company approved
methodologies.
. Maintained a broad knowledge of wireless service, coverage maps, rate
plans, complex products and services, and selling skills to ensure
image-enhancing message and delivery.
. Kept a professional image and work environment.
. Generated revenue by handling incoming calls and adding new
subscribers resulting in the achievement of monthly, quarterly, and
annual sales objectives, while ensuring the optimum customer
experience.
University of Texas-Austin (Austin, TX) October 1999-
January 2002
Academic University
Administrative Assistant
. Multitasking phone and computer e.g. DOS based system, WORD, WWW
. Answer inbound calls for Transcript sales
. Maintain daily log of monetary transactions
. Provide extensive customer service and make transactions for
students daily
EDUCATION
University of Texas at Austin, May 1999
B.S. in Kinesiology- Health Promotion and Fitness
Minor in Marketing and Business Administration
SKILLS
. Superior analytical, math and financial skills
. Building rapport through excellent interpersonal and customer service
skills
. Demonstrated ability to gain customer loyalty
. Proven success in sales endeavors
. Marketing & Promotions
. Computer literate- Word, Works, Excel, WWW, ACT, Outlook, Lotus Notes
. Proficient in oral and written communication
REFERENCES
Excellent references will be available upon
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