Customer Service Training
Resume:
GREGORY D. OUSLEY
Summerville SC 29485
**********@***.***
SUMMARY Experienced in Production Scheduling, Materials Management,
Purchasing, Shipping and Receiving and Logistics
Coordination. Effective communication and problem solving
skills. Proficient computer skills including MS Office,
Oracle, SAP and Macola experience. Readily accepts
additional responsibilities.
EMPLOYMENT
HISTORY
2008 - 2009 American LaFrance, Summerville, SC
SENIOR PRODUCTION PLANNER / LOGISTICS COORDINATOR
. Review daily production schedule and release jobs in
Oracle to meet production requirements.
. Review shortage reports and communicate with the
purchasing department any components needed for
production.
. Complete / close jobs in Oracle as production fills open
releases.
. Review engineering changes and update any open jobs.
. Enter and maintain long lead forecast information.
. When trucks are complete enter ship and confirm
information in Oracle.
. Setup transportation, print BOL's and creates customs
papers for all outbound trucks and track until
delivered.
. Review transportation invoices and approve for payment.
2003 - 2008 ACK Controls, Glasgow, KY
PRODUCTION CONTROL SPECIALIST
. Receive and process shipping schedules and shipping
forecast from Toyota, NUMMI, Honda and other customers
using E D I system.
. Supervise shipping and communicate with production to
ensure shipments are made complete and on schedule with
the J I T operations.
. Send ASN's to customers after shipments are made using
the E D I system.
. Communicate with customers regularly to maintain high
quality customer service.
. Travel to customer locations to attend supplier
conferences to ensure that shipments are made to
customer requirements.
. Engineer the development, price negotiation, purchasing
and inventory control of packaging and coordinate the
logistics details for new model start-ups
. Assisted in the implementation of new bar code software.
. ISO14001:2004 & ISO9001:2001 Internal Auditor.
1993 - 2003 Federal Mogul, Scottsville, KY
PRODUCTION SCHEDULER, 1997 - 2003
. Review customer orders and develop suitable production
schedules using SAP R/3 MRP and KANBAN system.
. Manage the timely release or work orders to meet
manufacturing schedules and customer commitments.
. Supervise material handlers to insure orders are pulled
to schedule.
. Review raw material requirements to determine economic
orders quantities and place purchase orders to meet
production schedules and inventory control objectives.
. Assisted in the implementation of SAP/R3 database.
. QS9000 Internal Auditor.
SHIPPING AND RECEIVING CLERK, 1995 - 1997
. Performed data entry of all finished goods as well as
purchased materials.
. Coordinated the shipment of finished and returned
materials to and from distribution centers.
. Communicate with vendors and accounts payable to resolve
receipt problems.
. Investigate and correct shipping variances of any
finished materials.
. Responsible for material transfers to and from other
company manufacturing facilities.
CYCLE COUNT ASSISTANT, 1995
. Assisted with inventory control of all manufacturing
materials.
. Verified inventory levels to help with accurate
production scheduling.
. Investigated and resolved inventory discrepancies by
submitting requests for proper adjustments.
. Helped with preparation for the annual physical
inventory.
SHIPPING MATERIAL HANDLER, 1994 - 1995
. Filled out packing lists, maintained accurate shipping
records, and loaded outgoing shipments.
FACILITY STARTUP, 1993 - 1994
. Involved in the startup of production of this new brake
remanufacturing facility.
. Assisted with the setup and operation of the
manufacturing equipment.
1998 - 1999 United States Postal Service (Part Time) Bowling Green, KY
ENCODER
. Viewed computer images of mail of which the delivery
address could not be read electronically. I then used
computer software to determine the correct delivery
address and entered it into the database so that the
mail could be processed.
1992 - 1993 Kentucky Apparel, Glasgow, KY
SHIPPING MATERIAL HANDLER
. Prepared packing lists for outgoing shipments and
maintained accurate shipping records.
. Packed finished merchandise into appropriate containers
and loaded outgoing shipments.
1991 - 1992 Dollar General Corporation, Distribution Center,
Scottsville, KY
RECEIVING CHECKER
. Checked all incoming shipments to ensure that the
packing lists matched the merchandise received.
. Entered all merchandise received into the inventory
system.
1989 - 1991 Teledyne Monarch Rubber, Glasgow, KY
SHIPPING AND RECEIVING CLERK
. Entered data from incoming shipments into inventory.
. Contacted freight companies to arrange outgoing
shipments.
. Created bills of lading.
. Provided ASN'S to customers Chrysler, Ford and General
Motors.
. Loaded and unloaded trucks.
1987 - 1989 Manning Motor Express, Glasgow, KY
FREIGHT BILL CLERK
. Computed rate charges for shipments.
. Communicated with drivers to update payroll information.
EDUCATION
& TRAINING
2006 ACK Controls Internal Training, Glasgow, KY
. ISO9001:2001 & ISO14001:2004 Internal Auditor Training.
2004 - 2006 WESTERN KENTUCKY UNIVERSITY, Glasgow KY Campus
. Business Management, No Degree.
2004 AMERICAN SOCIETY FOR QUALITY (ASQ), Livonia, MI
. Label Error Proof Seminar.
2002 FEDERAL MOGUL INTERNAL TRAINING, Scottsville, KY
. Lean Manufacturing - Production Leveling.
. Lean Manufacturing - Supplier Customer Connection.
2000 FEDERAL MOGUL INTERNAL TRAINING, Scottsville, KY
. Toyota Production Systems (TPS) - Constraint Management.
. QS9000 Internal Auditor Training.
2000 NEW HORIZONS COMPUTER LEARNING CENTER, Nashville, TN
. Lotus Notes Basics.
1987 BARREN COUNTY HIGH SCHOOL, Glasgow, KY
. College Bound Diploma.
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