Human Resource Manager
Resume:
Ben D. Reutter, SPHR, MBA
Concord, OH 44077
440-***-**** ********@**********.***
High-energy leader experienced in developing and fostering an award winning
culture. Champion a strong focus on customer satisfaction and loyalty. Well-
developed employee relations and motivation qualifications.
Core Competencies include:
. P&L Management & Strategic Business Planning . Recruiting / Hiring /
Training / Retention
. Customer and Vendor/Supplier Relationships . Costing, Margin/Profit
Improvement & ROI
. HRIS / IT Development & Implementation . Project Management &
Group Leadership
PROFESSIONAL EXPERIENCE
Transfer Express, Inc. - Mentor, OH
1997-Present
Transfer Express is the largest custom transfer manufacturer in the world
supplying garment decorators domestically and internationally. With sales
over $30 million, Transfer Express employs over 160 team members.
General Manager April 2004-
Present
. Achieved record revenue and operating income (>50%) levels for local
business unit reporting directly to President/COO of Parent Company.
. Conducted multiple strategic planning sessions.
. Supervise 6 person Management Team. Lead biweekly Management Team
meetings.
. Primary contact for all top customers. Primary contact in working
with international sister companies and parent company.
. One of four executives involved in designing a new benefits and
compensation plan for all U.S. employees, across multiple business
units.
. Responsible for production efficiencies and lean manufacturing.
Responsible for service level and work flow.
. Responsible for registering and protecting intellectual property.
. Authorize all capital expenditures. Develop and approve annual
budget/projections.
Human Resource Manager March 1998-
March 2004
Human Resource Coordinator March 1997-
March 1998
. Established an environment which fosters the development of a team
atmosphere and the self improvement of all team members.
. Member of 8 person Management Team, reporting to President.
. Developed efficient and effective HR systems, policies and practices
including implementation of integrated Payroll/HRIS system,
organizational and individual development and review process and
comprehensive internal communication process. Automated performance
evaluation system and reporting. Developed human resource intranet
and internet web presence.
. Ensured a safe work environment and compliance with OSHA standards and
other regulations. Improved company safety culture lowering workers'
compensation premiums over 70% and achieving credit rating and group
rating. Worked 1.5 million hours (7+ years) without a lost time
claim.
. Reduced turnover over 65%.
. Responsible for improving productivity of workforce through technology
enablement, training, process improvement and identifying and
implementing best practices thereby increasing revenue per person by
10%.
Ben D. Reutter, SPHR, MBA
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. Introduced HR metrics.
. Created Company wellness program leading to single digit benefit
renewals consistently below national averages.
. Developed and conducted supervisory training for all leaders/Managers.
Conducted company-wide safety training. Conducted company-wide
benefits training.
. Authored monthly newsletter.
. Seven time Northcoast 99 Award Winner - "One of the 99 Best Places to
Work in Northeast Ohio". Returned to the Lake/Geauga Fast Track 50
and inducted into the Hall of Fame. Returned to the Weatherhead 100.
Four time NEO Success Award winner. Received multiple Lake County
Safety Council & BWC awards for safety.
EDUCATION / PROFESSIONAL DEVELOPMENT
Masters of Business Administration, Cleveland State University August
2003
Bachelors of Business Management, University of Toledo March 1997
Senior Professional in Human Resource (SPHR)
National member Society for Human Resource Management (SHRM)
SHRM Mentor
Local member Lake/Geauga Area Chapter of SHRM (LGASHRM)
Past President and 6 year Board Member of LGASHRM
Lake County Department of Job and Family Services Workforce Investment
Board Member
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