Human Resources Customer Service

R onald Afflebach, SPHR

**** ******** **. ****, ** 17404

**********@*******.*** 717-***-****

QUAL I F ICAT IONS PROF I LE

A high energy, results-driven change agent with an outstanding t rack record of leading human resources & business

i nitiatives for companies ranging from global corporations to mid-size start-ups. Equally adept in union & non-union

environments. Demonstrated ability to build effective teams & maximize employee productivity through development &

i mplementation of innovative programs. A highly respected business leader, able to communicate effectively at all

organizational levels.

Core Competencies

Organizational redesign & development Strategic business planning

Operations start-up Change management

Mergers & acquisitions Succession planning

Executive coaching & talent assessment Executive, middle management & technical

recruitment

Performance management systems Continuous improvement/lean deployment

Government funding utilization Positive employee relations/collaborative

l abor relations

Training needs assessment

PROFESSIONAL EXPER IENCE

Rutters Corporation 2009-2010

Di rector/VP, H uman Resources led all HR activities for $600M+ bottling, dairy & convenience stores operations

• Reduced labor costs by $300,000+ per year

• Implemented human resources metrics

• Reduced benefits costs by $100,000+ per year through plan redesign

• Redesigned customer service systems & reporting

P H Glatfelter Paper Company 2006-2009

Di rector of H uman Resources led all human resources, labor/employee relations & safety functions for a division of the

G lobal Supplier of Choice in the Specialty Paper & Engineered products industry. Left for opportunity for Vice-President

position

• Int roduced human resources as a competitive advantage

• Int roduced & utilized human resources metrics to drive company performance

• Successfully launched continuous improvement/lean development initiatives saving $8MM over two year period

• Redesigned safety programs yielding 38% reduction in recordable injuries & 66% reduction in lost time injuries &

savings of $1MM+

• Led interest-based bargaining initiatives that reduced labor grievances by 75% & $250K in cost savings

• Developed & launched leadership development program

• Designed & implemented company’s first succession planning system

• Successfully mentored & coached executive leadership team

AutoCar T ruck Manufacturing 2003-2006

D i rector of H uman Resources, Quality & Government Relations led all human resources, labor/employee relations,

safety, total quality & employee involvement activities for t ruck manufacturing facility startup

• Identified in excess of $3MM in governmental grants to support company growth

• Successfully assumed responsibility for government, community & media relations

• Served 6 month assignment as Director, Materials Management

• Designed & implemented continuous improvement program that yielded $300K in annual cost savings

• Designed & implemented company’s first succession planning system

• Saved $200K in leadership development costs through participation in regional t raining consortium

• Successfully implemented interest-based bargaining labor relations

• Redesigned safety program yielding $400K+ in cost savings

Pilot Therapeutics 2002-2003

(patents sold, business closed)

Di rector of H uman Resources led all human resources& government relations, risk management & customer services

for a drug manufacturing facility start-up

OSI 2001-2002

(business bankruptcy & closed)

Di rector of H uman Resources led all human resource activities for multiple customer service call centers

Western Star T ruck Manufacturing 1998-2001

(business sold & Closed)

Di rector of H uman Resources led all human resources, r isk management, government relations activities for t ruck

manufacturing facility start-up

Fuji 1995-1998

Di rector of H uman Resources led all human resources operations for multi-site manufacturing & research campus

• Completed 6 facility start-ups ahead of schedule & under budget

• Successfully hired & led 7 managers & their staffs

• Designed & implemented gain-sharing program

• Identified & implemented site-wide communications infrastructure

• Enhanced “Employer of Choice” position

• Successfully implemented “all-salaried” workforce concept

• Successfully utilized $10MM in governmental grants

H e rshey Foods Corporation 1981-1995

Multiple progressively responsible positions in all human resources disciplines. Positions held included:

• HR Generalist

• Corporate Benefits Manager

• HR Manager

• Site Employee Relations Director

• Corporate Training & Development Manager

• Employment Manager

• Labor Relations Specialist

• Compensation & Benefits Manager

EDUCAT ION

Master of Business Administration ST. JOSEPH’S UN IVERSITY,

Philadelphia, PA

Bachelor of Science in Economics & Business Administration LEBANON VALLEY COLLEGE,

A nnville, PA

OTHER PROFESSIONAL ACT IV I T I ES

• Adjunct professor of Management for 20 years, teaching: Economics, Marketing, Human Resource Management,

L abor Relations, Labor Economics, Organizational Behavior, Leadership Studies, Business Cases in Strategic

M anagement

• Former President, Society of Human Resources Management Regional Chapter

• Vice-Chair, Eastern Indiana Manufacturing Training Consortium

• Board of Directors, Wayne County, Indiana, Communities in Schools

• Board President, York Area Labor Management Council

• Board Member, York County Food Bank, Inc.

• Board Member, York Hospital Auxiliary

Contact this candidate