Project Manager Management

bhavna katiyar

*** ****** ****, ******** *******, 44143. 440-***-****,

*************@*****.***

Qualifications for Senior Project Manager

PMP Certified, highly motivated individual with Eleven years plus of

experience managing and leading a team of technical local and remote

resources and projects in variety of environment including healthcare

related initiatives. Highly motivated and multi-talented individual with

experience in working closely with variety of clients ranging from

bank/credit union, insurance companies to law firms and real estate

clients. Proven client service, communication, presentation, interpersonal,

relationship building skills, organizational and planning skills. Possess

high standards of integrity, strong personal work ethic, creative problem

solving skills, and flexible work approach. Able to function independently

and as a team player in a fast-paced environment required. Possess

excellent organizational and written and oral communication skills and able

to manage multiple, simultaneous projects and deadlines. Possess 7 years

client facing project management experience with implementation of software

solutions and managing client expectations. Able to prioritize effectively

and handle shifting priorities professionally. Acted as liaison between

business and technology team members with customer-facing responsibility

and applying knowledge to the business to provide personalized, value added

service.

Experience in working with Business leads, Directors and Senior Executives.

Maintain and update project management methodologies, tools, and

approaches. Identify and address key dependencies and issues across

different project teams and ensure process consistency across various

programs and applications. Successfully manage/oversee multiple diverse

projects/tasks involving multiple IT platforms. Strong knowledge of Project

Management methodologies such as analysis of Return of Interest (ROI),

creating implementation plan and Cost Benefit Analysis (CBA), Worked with

traditional Software development methodologies as well as Agile

methodologies for fast paced, accelerated projects and applications. Have

worked as a liaison between IT/IS Department and the rest of the staff

defining scope, project time management, cost analysis and allocation,

human resource management, risk assessment and management, procurement,

communication and integration. Highly experienced in creating overall

project/program management of global projects and programs. Expert in

process workflow documentation & redesign, scope management, system

testing. Possess working knowledge of financial services systems and

regulations, HIPAA, general ledger, medical accounts payable/receivable,

payer structures, reimbursement and medical billing software. Apply

technology and business knowledge to solve business problems and create new

opportunities. Worked under Project Director's direction as a primary

resource providing administrative, analytical and managerial support for

strategy, operations, organization and implementation of project

initiatives locally, nationally, and internationally. Able to manage

multiple priorities and projects with competing deadlines - spending

whatever time necessary to ensure timely completion. I am a US Citizen.

SKILLS SUMMARY

Industries: Healthcare, Insurance, Banking, CRM, Law, Services,

Publishing and Software.

Project Management Tools: Microsoft Project Server, EasyProject,

SharePoint, Agile, SDLC, FrontRange.

Functional: .NET, ASP, ASP.NET, XML, UML, Html / DHtml, Visual Basic

6.0, C, C++, Visual C++, C#,

COM/DCOM, Core Java, Enterprise Java, EJB, Jscript, VBScript.

Databases: PL-SQL, SQL, MS Access and Oracle

Testing Tools: Manual testing. ClearQuest, QuickTest, WinRunner and

LoadRunner.

Writing Tools: Adobe Illustrator/Photoshop, Lotus Notes, MS Outlook,

Microsoft Office tools (Power Point, Excel, Word, Visio)

Career Highlights

. Created staffing models for optimal resources projections and forecast.

Created status reports on the team and department budget. Obtained

Service Level Agreements from external departments. Managed and

coordinated projects resources developed in Agile environment. Manage

team resources and projects with net worth of 7 to 10 figured budgets.

. Proven track record of leading successful on-time, on-budget, within

scope projects with high customer satisfaction. Have lead and directed

team of development/implementation manager, technical resources and

business analysts toward a straightforward, efficient and successful

client experience.

. Created and well-versed with Work Break down Structures, Risk Management

plans, Gantt Charts, Cost Estimating plans and other project management

methodologies. Lead Change and Release management groups to get projects

on time and on budget. Willing to meet customer needs by practicing

improved courses of action.

. Coordinated, planned, budgeted and implemented the AppPerfect Suite two

months earlier than expected, giving the company a significant amount of

lead time to release the product in the market. This reduced the cost of

production by 20% and gave the team more time to understand and implement

the changes; additionally, several features set to appear in the next

release were implemented in the first release.

. Planned and lead the Development and QA team that completed the

enhancements and customizations ahead of schedule for a AS/400 product,

giving the Business more time to market and promote the product. This was

great achievement, as I did not know how to code in AS/400.

PROFESSIONAL EXPERIENCE

Safeguard Properties Inc.

Senior Program Manager

Oct 2009 - present

. Responsible for client setup, requirements gathering, user acceptance,

implementation, training and client follow-ups.

. Prepare and conduct monthly project status, budget and

resource/operations review with management and external clients.

. Review and report on user satisfaction and consequently discuss, document

and deal with potential issues and enhancements and responsible for

project status and issue escalation to the right channel. Responsible for

assessing impact of customer and user feedback on project/product

maintenance requirements.

. Create queries, run and analyze reports based on on-demand client

requests. Analyze and do bi-weekly reporting to client and senior

management on service components including metrics on productivity, per

capita use, billing/accounts balance.

. Capture client requirements and convert them into software

enhancements/updates for the internal IT staff and test/confirm that the

final product is ready for user acceptance. Create presentations and work

flow diagrams on as needed basis.

. Create request for proposals, statement of work, presentations (using MS

PowerPoint), work flow diagrams (using Visio), unit test cases and

prototypes for new and prospective clients.

. Direct scope definition, kickoff, design, and test, deploy and conclude

stages for multiple complex IT/IS projects/programs simultaneously.

Hiring and train new project management, development and testing staff.

. Responsible for overall planning, implementation and development of

companies programs, products and services.

. Create and manage Project plan in MS Project Server, coordinate required

tasks/resources. Work with project sponsor to reallocate resources for

non-critical path issues. Prepare contingency plans for risk/cost

control.

. Recommend hardware and software improvements which may enhance the

reliability and performance of the applications. Occasionally install

software on network and personal computers and support staff through

training and help desk coverage. Contribute in non-business hour IS

support schedule.

. Collaborate with other project managers, applications managers, and

leaders. Organize and deliver project status updates from different areas

of project. Organize, lead and document application design, development,

testing and deployment. Assist with procurement management and budget

tracking.

Litigation Management Inc.

Sr. Application Development Project Manager

July 2007

- August 2009

. Act as program manager/IT liaison for allocated clients to provide

litigation support, related projects/enhancements for ongoing litigation

contracts and billing/accounts payment and rates.

. Responsible for managing customer implementations of software solutions.

Manage entire project lifecycle, serve as single point of customer

contact, gather and document custom business requirements, assure 100%

client satisfaction and participate in quality assurance/user acceptance

and do post implementation follow ups.

. Maintain contact with all clients in the market area to ensure high

levels of client satisfaction. Deliver products and services that best

serve client needs and utilize client feedback as a basis for improving

service and performing necessary follow-up work without being prompted

. Monitor and control overall project resources and budgets and insure that

the team meet or exceed project deliverables.

. Review strategies, methodologies and approaches for completion of

deliverables by team members. Project leadership, team building, strategy

consultation and advice in all aspects of implementation of software

products. Review and sign off of all major deliverables for the project.

Manage scope changes and plan and monitor resources accordingly.

. Set and convey clear goals and monitors progress and stay accessible and

supports relevant others. Identify competing interests and find ways to

balance them to ensure team accomplishments as well as leverage others'

strengths and experiences to achieve team goals.

. Manage applications programs and projects used by healthcare

professionals to review medical records, analyze the content, and prepare

specialized reports for law firms and insurance companies for legal

claim. Create and manage project plan in MS Project, coordinate required

tasks/resources. Prepare contingency plans for risk/cost control.

. Regularly meet with and provide statistical reports to technology

management at all levels to coordinate activities among teams and to

ensure project success.

. Implement solutions in conformance to Statement of Work (SOW), and ensure

that supporting Service Level Agreements (SLA's) are in accordance with

ongoing customer support requirements. Travel to client sites to gather

requirements, assist in training and collaborate on business solutions.

. Collaborate with staff and clients on the development/modification of

new/ existing applications, reports, forms and databases. Create

prototype/design, Develop Logic for extracting data for productivity and

cost analysis reports.

. Work with Infrastructure Lead to coordinate interdepartmental efforts in

providing technology solutions to business needs. Utilize deployment

management methodologies for solution delivery to the customer.

Progressive Insurance

IT

Manager

June 2005 - July 2007

. Manage individuals and 6 to 7 figured budget projects involved in the

activities of developing, designing, debugging, installing, modifying,

testing, analyzing and maintaining applications programs, operating

systems, and client server operations functional area.

. Manage the training and development of staff members to develop their

skills and maintain state-of-the-art knowledge in their area of

responsibility. Ensure effective coordination and technical support

between programmers, testers, interfacing system groups, and end-users.

. Prepare and present activity and progress reports regarding group or

project status. Provide input for process standards, and ensures proper

processes are in place to guide the consistent documentation and delivery

of end user needs.

. Consistently demonstrate knowledge of managerial concepts, practices, and

procedures through the leadership of programming, testing, or hardware

resources.

. Work effectively with several levels of management by independently

solving problems and making decisions.

. Know when to involve the appropriate management levels on more complex

issues.

. Consistently demonstrate knowledge of managerial concepts, practices, and

procedures through the leadership of programming, testing, or hardware

resources. Demonstrate ability to interact and cooperate with all company

employees.

. Set examples for the team in areas of personal character, commitment,

organizational and work habits, conduct regular coaching and counseling

to build motivation. Work effectively with several levels of management

by independently solving problems and making decisions.

Datavantage

Project Manager

Nov 2004 - May 2005

. Perform necessary time and activity entry in project tracking system to

ensure accurate billing.

. Manage a team of developers and testers. Function as a resource for

technology and project related issues. Promote and support a team culture

that showed high regards for adherence to quality standards and operating

efficiently.

. Analyze technical modifications and their conformity to requirements,

utilized software development methodology and programming logic,

controlled and helped maintain the environment and all related hardware

devices.

. Arrange and implement the client - server POS-CRM application for point-

of-sale systems. Utilize knowledge of databases and SQL Language to help

create, update and restore databases.

. Assist in preparation of customer test environments, including

maintaining physical setup and connectivity of the system as well as

running the version control process and software upgrades.

. Review application design, conduct code and test plan walkthrough,

critique interface documents, user guides and manuals for accuracy and

compliance with the updated system.

PlanSoft

Project Manager

Nov 2003 - Oct 2004

. Gather and document requirements, develop project plan, manage and track

project execution.

. Design prototypes and assist with usability testing, developing and

executing test scenarios, suggest design changes for web-based software

for meeting planning industries.

. Check for compliance with regulatory requirements, design specifications,

and development standards. Release application to production, and

maintained releases.

. Work on multiple web-based products simultaneously and met short

deadlines for the deliverables.

. Implement and follow the formal software development methodologies and

best practices. Point of contact for requirement definition, project

status and issue resolution.

. Assisted in site visits and product demonstrations. Track and report

revenue generated and project milestones.

Software Elements

Assistant Manager

June 1999 - Sept 2003

. Plan and implement projects for high-capacity, database-driven web-based

applications. Staffs, train, coach, coordinate and lead a team of

developers and testers.

. Code and execute automated test cases in WinRunner, LoadRunner, and

AppPerfect Suite.

. Lead a team of developers, documentation specialists and testers to

execute multiple projects related to graphics-intensive, PC-based

interactive elearning software products. Upgrade and reorganize product

test specification/cases.

. Initiated and led a pilot team to perform various tests, including

functional, installation, acceptance, load, stress, performance,

regression, integration and system testing for CIMS NCS Pearson.

. Adhere to CMM and ISO standards. Maintain logs and reports on bugs and

errors.

. Write product documentation, including online help printed user manual,

and training materials.

. Control the development and compliance of project tracking and

organizational software development methodology.

EDUCATION

. Project Management Practice certification (PMP)

. Mumbai University, India: Bachelor of Electronics and Telecommunication

Engineering

. ACTS CDAC, India: Diploma in Advanced Computing

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