Customer Service Sales

C. Anthony Bryan

***** - *** ***** ****** **. Charlotte, NC 28210 . 704-***-**** [H] / [M]

. Email: *********@*****.***

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TARGET: To obtain a career with a progressive company, where my

experience and background in customer service, sales and management will be

fully utilized.

HIGHLIGHTS OF QUALIFICATIONS:

> Easily able to develop rapport with individuals of varying background;

build long-term relationships with co-workers and customers for repeat

business.

> Possesses organizational, multi-tasking and problem solving skills;

highly motivated; goal and team oriented; positive attitude.

> Takes personal pride and initiative when working with others and takes

ownership of problem solving to ensure problems do not progress

unresolved to higher levels of the organization.

> Exhibits excellent interpersonal skills with integrity, respect, and

diligence to obtain the highest possible customer satisfaction.

> Proficient in Microsoft Office, QuickBooks, Calyx, Encompass, Windows

2000, XP, all office machines.

> Life and Health Insurance Licensed

PROFESSIONAL EXPERIENCE:

FREEDOM FINANCIAL SOLUTIONS, CHARLOTTE, NC SENIOR LOAN OFFICER

09/09 - Present

. Responsible for the sales and marketing products within bank policies

and procedures

. Consistent contact with borrowers while developing effective

referrals skills

. Assist processors with client, attorney, or appraiser document follow-

up as determined through quality control or post closing review

WYNDHAM CAPITAL MORTGAGE, CHARLOTTE, NC SENIOR LOAN OFFICER

04/09 - 08/09

. Refinancing and originating previous and new borrowers

. Making 60+ calls daily to leads provided Lending Tree and Lower My

Bills

. Collect necessary documentation from borrower to assist processors and

underwriters in closing loans.

EQUIFIRST CORPORATION, CHARLOTTE, NC RETAIL LOAN OFFICER

11/08 - 02/09

. Refinancing and originating previous and new borrowers

. Making numerous calls to contact potential borrowers explaining FHA

programs.

. Collecting stips and ordering payoffs.

JP MORGAN CHASE, CHARLOTTE, NC LOAN OFFICER

01/07 - 08/08

. Originating new purchase loans on builder account and servicing

current borrowers.

. Work closely with realtors and assisting borrowers with the financing

process.

. Promoting and speaking at seminars for 1st time Home-buyers.

COLONIAL NATIONAL MORTGAGE, CHARLOTTE, NC LOAN SPECIALIST

01/06 - 10/06

. Responsibilities include working as a preferred lender on a builder

account.

. Keeping abreast of all current and upcoming finance programs and

products.

. Working closely with processors and underwriters to help close new

purchase loans.

OPTIMUM MORTGAGE GROUP, MORRISVILLE, NC SENIOR MORTGAGE CONSULTANT

03/02 - 01/06

. Making calls to prospective borrowers to assist them through the

refinance process.

. Promoting products/services to Real Estate Agents and borrowers to

continuously generate new business.

. Ordering credit reports, appraisals, and titles.

EDUCATION

North Carolina State University, Raleigh, NC Criminal Justice

08/82 - 08/84

Fayetteville State University, Fayetteville, NC Math/Computer Science

08/81 - 07/82

Contact this candidate