Human Resources Customer Service

TONY WARNER MM / MBA

(C) 410-***-**** (H) 410-***-****

******.****@*****.***

STRATEGIC HUMAN RESOURCES PROFESSIONAL

Accomplished Human Resources Professional with over 15 years experience in

leadership, representing all major Human Resources functions of managing an

organization in achieving operational excellence through the alignment of

business programs to business initiates.

KEY AREAS OF EXPERTISE

HR Business Programs

o Recruiting and Selection

o Performance Management

o Retention Programs

o Compliance - AAP, EEO, ERISA

o Benefit and Compensation Design

HR Business Processes

o Organizational Structuring

o Strategic Workforce Planning

o Change Management

o Employee / Labor Relations

o Safety Programs- Workers Comp

PROFESSIONAL EXPERIENCE

Executive Director- Human Resources July 2009

to Present

Baltimore City Community College

Human Resources Director providing both strategic and tactical services to

Baltimore City Community College, a Higher Education Institution, Maryland

University Program. Member of Executive Staff of a 2000 employee's

organization comprised of independent contractors, faculty and adjunct

instructors. Responsibilities include traditional HR functions with

expanded roles in employee development, learning management for

professional staff.

Selected accomplishments:

o Assessed and developed recruiting policies and procedures, redesigned

process to be more efficient and to include social networking.

o Implemented customized training plan for professional staff on key

traits and business efficiencies to enable professional's staff to

operate in a lean environment.

o Analyzed a 250 person division to develop enhanced organization, with

improved efficiencies of operations and the capability to provide

increased serves to core constituents, increased core capabilities

while saving over 10% labor requirements.

o Audited and corrected employee files to be compliant with industry

best practices.

o Handled grievances and employee relations, advised organization's

President of strategies and responses to Union issues and charges of

Unfair Labor Practices (ULP's) and Grievances.

o Redesigned adjunct and contractual faculty positions to include

benefits, the first Community College in the State of Maryland to do

so.

o Developed recruiting assessment that provided the capacity for branded

ads, decreased time to fill and increased capabilities in hard-to-hire

positions, filled in less than 6 weeks an opening which had been open

for 270 days.

o Designed, developed, implemented Commitment to Excellence

Professionalism Campaign

Human Resources Practice Manager - Mid-Atlantic

2007 - 2009

AFS of Texas, (Washington DC office)

Led a cross functional team of human resources professionals in business

assessment, planning, organizing, directing and controlling delivery of

customized Human Resources, Professional development and Recruiting

Services for clients for the Mid-Atlantic Market.

Consulted for high profile organizations including, K-12, John McCain

Presidential Campaign, Benjamin Moore Retail Paint (a Warren Buffet

Company) and George Bush Presidential Library Foundation, as well as large

government contracting companies in the greater DC area

Selected accomplishments:

o Implemented customized training plan for supervisors and managers

which increased competencies of supervision and drove a 15% increase

in productivity over 9 months.

o Assessed and facilitated business planning to arrive at Key

Performance Indicators in 6 key areas, which resulted in a 21%

decrease in labor costs while meeting service levels.

o Devised Rewards and Recognition Program that increased employee

satisfaction by 18% over a 6 month period. Instituted annual web-based

employee survey tool.

o Orchestrated client's re-organization which includes a 68% right-

sizing in a political sensitive environment. Avoided high probability

for negative media coverage.

o Evaluated and developed retention program which replaced a 45%

turnover rate with a 96% retention measure for key producers over 9

months.

o Delivered customized management and liability training using classroom

and web-ex methods across 38 locations in 17 states, which increased

employee awareness and resulted in an 80% reduction of claims.

o Redesigned Health and Welfare programs that saved company 75k with

minimal impact.

Horne International Inc. Fairfax, VA,

2001 - 2006

Director of Human Resources and Recruiting

Managed Human Resources and Human Capital for 17 locations and 4 wholly

owned subsidiaries. Responsibilities included staffing, retention, employee

relations, training and development, salary administration, orientations,

accident prevention, compensation studies, performance management, key

performance indicators as well as unemployment cost control. Managed all

benefit programs, health and welfare, insurances, 401K and executive

compensation plans. Instituted HRIS system for employee information,

integrated to Deltec.

Selected accomplishments:

o Revamped Health and Welfare Program which resulted in annual savings

of $420,000.

o Project Manager for staff augmentation project. Reduced turnover from

over 40% to fewer than 15%.

o Recruited for hard to fill positions for Department of Defense and

other clients. Filled 38 positions in 45 days, all with secret

clearances.

o Led recruiting efforts and instituted unique on-boarding process to

streamline the fielding of efforts personnel in Gulf regions with CAC

and security clearances. Received client agency commendation.

o Wage and salary administration - Wrote new Performance Appraisal

System with Key Performance Indicators, resulting in company's best

year in the company's history.

o Fast tracked the recruitment and hiring of project managers and

engineers to staff project supporting a critical Navy Project, post

911. Project Time-lines were met and client issued a commendation for

out-standing support for standing up project Z140.

o Excellent analytical and operational performance skills including HR

Metrics (staffing ratios, KPIs, forecasting etc.).

o Managed Service Contract Act and Davis-Bacon compliance, wage

determinations and certified payrolls, worked with clients on labor

classifications, hours and determinations,

Plant, Human Resources and Recruiting Manager,

6/1999 - 9/2001

Interface, InterfaceAR Mid-Atlantic Region

Responsibilities included: staffing, terminations, unemployment cost

control, accident prevention/safety and union labor relations. Brought

changes to facility staffing that supported 300% growth over two years.

Managed responses for all grievances and charges of Unfair Labor Practices

(ULP's) with NLRB for two divisional plants, successful in defeating three

union organizing drives in different states for sister divisions. Active

participant as a senior team member on all union contracts negotiations in

region, and in other states (IBEW and Teamsters).

Selected accomplishments:

o Strong organizational skills, including the ability to accomplish

demanding timeline objectives.

o Managed HR legal practices and regulations, including HIPAA, COBRA,

FLSA, FMLA, EEO, Unemployment, and Workers Compensation.

o Successfully staffed across 3 divisions. Developed innovative

strategies to staff unique positions in challenging environments.

Supervised Recruiting in multi state organization.

o Through aggressive yet selective staffing techniques, reduced cost to

hire and time to hire. Instituted referral program with bonus

structure incentives. Decreased turnover by 50% by selective hiring

with active managerial intervention,

o Received award from State for innovative technique.

o Wrote Safety Training Program that was presented to 38 divisions.

o Initiative Managerial Audit Program (MAP) for managerial efficiencies,

uncovered errors and omissions that resulted in savings of over

$400,000 (first year) to client organization.

EDUCATION AND TRAINING

M.M - MBA Masters of Business Management, University of Phoenix Arizona

B.S. Labor Relations / Manpower Human Resources - Finance, The Ohio State

University

SPHR Training, Society of Human Resources Professionals, University of

Maryland

OAD Certified Specialist - Organizational Analysis Design Certification

Customer Service Training- Disney Institute

Executive Compensation with Watson Wyatt

Labor Law in Maryland, D.C. and Virginia: COBRA and Sexual Harassment

Proficient in Microsoft Office, Project, Visio, People Trac as well as

other HRIS and HRMS programs, including Cyber Recruiter, and PeopleSoft

Certified Employee Benefits Specialist Program (CEBS) - Wharton School,

University of Pennsylvania

Consulting Engagements / Projects (I9 Consultant):

. Professionalism and Customer Service Campaign implementation

. Talent and Staff Recruiting Acquisition Plan

. Organizational Restructure Plan with implementation

. Labor Relations Negotiations- Integrative- Interest-Based Bargaining

. Benefits Broker Selection Process and Benefits Design

. Performance Evaluation Project with determination of Core Competencies

. Change Management Facilitation for new compensation structure

. Leadership Development and professional development implementation

PROFESSIONAL AFFILIATIONS

Member, Society for Human Resource Management (SHRM)

Member of Northern Virginia chapter of SHRM, Member CUPA

Director at Large (former) - Programs, Washington Technology Professional

Forum (WTPF)

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