Customer Service Medical Assistant

Gladys Vaca

415-***-****

******@*******.***

Professional Experience

Marin Medical Laboratories Pathology Assistant

Greenbrae, CA July 2001-August 2008

. Managed day-to-day operations for medical pathology laboratory at

Marin General Hospital

. Responsible for the contentment of the doctors working within the

laboratory

. Acted as a liaison between the pathologists, the patients and the

hospital staff

. Made sure all of the pathology and nuclear medicine reports were typed

and sent to the various departments and/or doctors offices on time

. Logged in specimens and nuclear medicine scans

. Handled billing and transcription

. Provided translation services

. Maintained front office on a daily basis (i.e. opening mail, answering

overnight messages, schedule appointments, answer phones, greet

patients)

. Made sure we were in compliance with HIPPA regulations

. Kept patient files in system up to date

. Prepared consult letters to other physicians

Luther Burbank Savings Savings Counselor

San Rafael, CA July 1998-July 2001

. Consulted clients with financial planning

. Delivered excellent customer service by answering questions in regards

to current accounts and presenting better financial planning

. Handled cash and managed general banking duties

. Offered clerical assistance to the branch manager

Skills and Interests

. 5 + years experience providing outstanding administrative support

. A motivated self-starter, able to quickly grasp issues and attend to

details while maintaining a view of the big picture.

. Excellent transcription, phone, computer, and people skills

. Creative, resourceful and flexible, able to adapt to changing

priorities and maintain a positive attitude and strong work ethic

. Fluent in Spanish

. Excellent computer skills, excel, Microsoft word, internet, outlook,

MS4, path group scheduler.

Education

. College of Marin

. Medical Assistant

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