Manager Management

Susan Bejlovec

**** *. **** + Chicago, IL ***** + 773-***-****

+ ***********@*****.***

CAREER OVERVIEW:

Accomplished property management professional with a proven track record

of success in the full oversight management of diverse commercial, multi-

use and high-end condominium buildings. Experience includes management

of 120-suite office building, as well as managing a 62-story, 620-unit

condominium building with commercial space, public parking facility and

hotel during construction and unit sale phases.

SUMMARY of QUALIFICATIONS:

( Proven success in managing multi-million dollar commercial and high-

rise residential properties and operations, including financial

planning,

cost controls, budgeting, due diligence, staffing, marketing,

compliance, security, building controls, capital expenditures, legal

issues, contracts

and policy and post-construction guideline development. Skilled in

cultivating and nurturing key relationships with condominium owners,

boards, general contractors, architects, engineers, unions and city

and state officials.

( Strong, established relationships with City of Chicago commercial and

residential compliance officials, "A" contractors and unions.

Effectively manage politics of working corporations, banks,

attorneys, developers and Boards of Directors. Experience overseeing

investment

units.

PROFESSIONAL EXPERIENCE:

HYDE PARK BANK, Chicago, IL 2006-

2009

Bank-owned / managed, 120-suite commercial property

Commercial Property Manager

Total operational, occupancy, compliance and P&L responsibility for

commercial property to include all staff, budget administration, capital

improvement projects, marketing, collections, tenant relations, tax,

legal, insurance and all financial controls and reporting. Responsible

for direct property management, as well as management of construction

projects, renovations, and office build-outs. Hired and trained

maintenance personnel. Leveraged industry contracts to control

operating costs. Oversaw capital improvements, tenant improvement and

new construction projects; compiled RFPs and analyzed bids.

( Maintained property occupancy above 94% consistently.

( Planned and directed implementation of remodeling project, which

allocated $300,000 over two years for interior aesthetic upgrades of

40 suites / year to increase occupancy and market competitiveness;

carefully outlined improvements to maintain cash flow and minimize

project costs, while driving occupancy.

( Sourced and hired architects and oversaw program to tactically split

eight suites into 20 suites in preparation for economic downturn.

( Prepared annual budgets, created budget variance reports and

developed detailed quarterly and annual financial statements and

reports.

PLAYAS DE LA PALMAS, Costa Rica 2005

to 2006

Marketing Consultant

Hired by an Italian developer in final phase of developing 1,000

beachfront condos and villas to design and execute business and

marketing plan targeting US-renters, vacationers, and investors.

Researched media placements, developed advertising and marketing

budgets, sourced renters, and researched pricing and creative one,

three and five year forecasts for revenue and occupancy.

LaTHOMAS PROPERTY MANAGEMENT SERCIVES, Chicago, IL

(1996 to 2005)

Property/Site Manager (New Construction)

2001 to 2005

Promoted to direct and oversee opening (construction phases I and II) of

a new, high-end condominium high-rise building (developer in-place) with

four separate entities, encompassing Embassy Suites Hotel, 125 thousand

sq. ft. of commercial space, 1,000-space public garage and a 62-story

residential tower with 620 units, a 4270 million project. Budget: $3

million. Managed building during construction, while new owners moved

in. Executive oversight for budgeting, staffing, financial & operating

reporting, security, regulatory compliance and policy / procedure

development; coordinated between owners, association board, general

contractor, architects, engineers, union and City of Chicago officials.

Managed team of 20 (office staff, building engineer, janitors, doormen).

Coordinated with developer concerning easement rights for all four

entities.

( Implemented procedures to monitor 150 investment units of the 620

total units.

( Called-on existing relationships with class "A" contractors to ensure

total quality.

( Identified and hired electrical consultant, saving association $100

thousand / year.

( Directed special projects exceeding $1 million; implemented a special

assessment.

( Effectively managed site while construction was on-going and

developer was in-place, as well as through two property acquisitions.

( Led several major capital projects: acquisition and implementation

of state-of-the-art fire systems, building automation systems and

mechanical plant.

( Authorized and managed association funds; tracked reserve fund during

sale and following turnover of association to the Board of Directors.

Property Supervisor 1996 to

2001

Led total operational control of six up-scale vintage and high-rise

properties in Chicago. Served as a liaison between on-site property

managers, corporation, owners, City of Chicago officials and

contractors, ensuring effective communications regarding financial,

operational and service issues. Direct operational and planning

responsibility for regional budgeting, financial control / tracking,

staffing, project coordination, legal issues, contract negotiations,

resolution of resident complaints, etc. Recruited / trained management,

administrative and maintenance staff for all sites. Prepared and

implemented a comprehensive budgeting process.

STANDARD PARKING, Chicago, IL 1993

to 1996

Division Manager

Full operational, budgetary and service coordination responsibility for

10 up-scale, high-service condominium garages in Chicago Loop and Near

North areas. Direct accountability for meeting condominium owners'

needs in regards to operations and service. Orchestrated and directed

all areas of staff hiring, training and disciplining, budgeting, cost

and labor controls, marketing, etc. Coordinated between executive

boards, management companies and residents.

Susan Bejlovec Page 2

DRAPER & KRAMER, INC. / PM REALTY, Chicago, IL

1990 to 1993

Condominium Manager

782-unit, 27-story twin tower Lake Shore Drive high-rise with condo-

owned parking facility. Planned, directed and managed daily

operations, encompassing 20 union / non-union staff, administration of

a $2 million budget, all facets of maintenance and capital project

management, finance, accounting, compliance, marketing, tenant / board

relations, etc. Created and implemented cost control systems and

policies. Supervised several major to minor projects, including

exterior renovation and construction of new, condominium-focused

amenities. Conducted analyses and executed strategic cost control

programs, including preventative maintenance, reserve funding, energy

conservation and labor reduction.

FIRST PROPERTY MANAGEMENT CORPORATION, Chicago, IL 1982 to

1989

Condominium Manager

Orchestrated operations of a 65 acre resort community with 600+

condominium and townhome units. Monitored and evaluated performance of

multiple departments to develop and ensure a consistently strong

service level meeting high corporate and owner standards for quality

service.

TRAINING: - Jones Commercial Business School.

- Parker Business School.

- Completed numerous industry-related courses and seminars.

CERTIFICATION: - Applying for PCAM Designation Candidacy.

- Applying for CPM Candidacy.

AFFILIATIONS: - Former Member, SOAR (Streaterville

Organization).

- Former Member, ABOMA (Apartment building Owner Management

Association).

- Former Member, Community Association Institute.

References available upon request

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