Manager Technician

Mark Cook

*** ***** ******** ***. ********, NY **205 P: 347-***-****

Email: **********@*****.***

Objective: Helpdesk/Computer Support Technician seeking to utilize

technology training, industry

certification and on the job experience in a progressively responsible

support position.

Technical Skills

Operating Systems: Windows 2000, 2003, XP, 2007, Vista, Mac OS

Networks/protocols: LAN/WAN, TCP/IP

Hardware: Network cards, printers, scanners, Motherboard, Power Supply,

External Devices, Network Cards

Software: Microsoft Word, Excel, Access, PowerPoint, Outlook, FrontPage,

Anti-virus programs (Norton & McAfee).

Certification: CompTIA A+ Certified IT Technician, 2/2010

Microsoft Cerified Application Specialist- Word 2007, 1/2010

Education: New York Business Institute, New York, NY

Preparation for CompTIA Network+ and Cisco CCNA

certification exams

State University of New York BEOC, Brooklyn, NY

Computer Networking Technology Certificate, 6/2009

Talent Unlimited High School, New York, NY

High School Diploma, 6/1997

Experience:

Pro4IA New York, NY IT Technician 10/2009-

present

Perform IT technician duties on a project basis for IT consulting company,

servicing corporate clients including financial and advertising companies

Disconnect PC Systems and multiple monitors from original site

Reconnect PC's at new location

Troubleshoot network systems including log-in, user name, passwords,

pinging computers in the network and determining IP addresses

Perform Helpdesk ticketing

Recorded MAC address from Cisco phone systems

Reestablished Reuter's routers

Powered up and powered down computer systems

Praxis Housing Brooklyn, NY Help Desk Technician Intern 9/2009-

1/2010

Provide accurate and timely support to all personnel in the use of approved

applications

Provide on-going troubleshooting assistance to employees in support of

hardware and software by research, resolution and response received via

telephone, email and floor support.

Maintain good working knowledge of all applications software and hardware

Review and test systems and products as requested by the IT Manager.

Report potential problems to IT Manager and escalate calls to expert level

support in IT as needed, then close resolved calls, as well as follow up

with the users.

Visit users for support as assigned by the Support Center calendar

Setup computers for presentations and meetings as assigned by the support

calendar.

Perform on-site installations or repairs as needed.

Provide support in the installation, relocation, modification, diagnosis

and repair of computers and / or associated peripheral equipment.

Use diagnostic procedures and test equipment for problem solving.

Perform general maintenance tasks, troubleshoot, and repair computer

systems

Perform hardware installation, de-installation, moves, additions and

changes.

Additional:

Citrine Lounge, New York, NY Waiter 2008-

2009

Harlem Club Magazine, New York, NY Associate Publisher 2006-

2007

Phive Star Entertainment, New York, NY Head of East Coast Promotions

2002-2006

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