Customer Service Sales

Quintin Scott Wilson

**** *** ***** ****: 817-***-****

Ft. Worth, Texas,76120 Cell: 682-***-****

******@***.***

Objective

• Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-

service experience in a challenging environment to achieve the corporate goals .

Education

Abilene Christian University, 1600 Campus Court Abilene, TX 79699

Bachelors of Science in Communications

Graduate August 7 2009

Skills

• Expert in both Written and Oral Communication.

• Expert in Analytical and Numerical Skills.

• Good Presentation Skills.

• Excellent organizer with strong planning and problem-solving skills.

• Quick learner who can rapidly master all aspects of job with limited training.

• Motivated achiever with positive attitude and competitive drive for success.

• Exceptional communication and interpersonal skills

• Strong organizational and time management abilities

• Extensive customer service experience

Experience

United Auto Credit, Hurst, TX September 2009- Present

Collections/ credit counselor

• Received payments and post amounts paid to customer accounts.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Persuade customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to

return merchandise.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

Cracker Barrel, Abilene, TX February 2008- August 2008

Host/ Customer Service

• Check with phone reservationists, or answering machine messages to assure you have all reservations.

• Plan out the seating chart and organize the reservations (planning is everything when running an effective host

stand).

• Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.

Blockbuster Video, Arlington, TX May 2005- August 2005

Cashier/ Customer Service

• Returned merchandise to stock area.

• Operated computer terminal to access customer files.

• Accepted payments, and perform other assigned duties as needed.

GMS Telemarketing, Arlington, TX January 2004 - April 2004

Telemarketer/Customer Service

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to

request donations for charitable causes.

• Obtain customer information such as name, address, and payment method, and enter orders into computers.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.

• Explain products or services and prices, and answer questions from customers.

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