Human Resources Management

INGRID GOWDIE, PHR

**** ** *** *** . ********* Beach, FL 33064

561-***-**** or 954-***-**** . *******@*****.***

Professional Summary

Results-oriented, professional with over 9 years of value added

experience in a broad range of human resources and payroll functions.

Accomplished self -starter with excellent analytical skills and the ability

to build strong relationships and excel in delivering human resources

activities. Areas of expertise include:

. Staffing

. Garnishments

. Training and Development

. Payroll Administration

. Employee Relations

. Payroll Software Implementation

PROFESSIONAL Experience

Republic Services, Inc. Corporate Office 2/2008-1/2010

Corporate Payroll Analyst

Provided problem resolution and field user support to over 40 payroll

administrators nationwide and monitored various agency updates, compliance,

notifications and laws. Researched, analyzed and controlled data, to comply

with federal laws and company policies, and support in-house payroll

processing for over 13,000 employees nationwide.

. Organized and streamlined the garnishment process at the corporate

level to increase efficiency, decrease errors and financial liability

which saved the company over $50, 000 averaged.

. Executed knowledge of payroll laws, company policies and system

processes to implement resolutions to complex garnishment issues and

provide data which reduced transaction errors.

. Recognized for outstanding support to area payroll administrators

resulting in maintaining direct knowledge of activities in the field

and the advantage to be proactive and address compliance and system

issues and reduce vendor processing costs by 5 percent per quarter.

. Collaborated with Corporate Payroll Conversion Team which included

working with various technical teams to test and update configurations.

Prepared manuals and trained the corporate payroll processors who

acquired the legacy corporate payroll duties which resulted in

achieving the company goal of transitioning my payroll duties within

one year after merger/acquisition.

USF Distribution Inc.

08/2002-12/2007

Senior Human Resources Generalist

Facilitated human resources activities of staffing, employee relations,

regulatory compliance, performance management, training, compensation,

payroll processing and benefits administration in three separate business

units for over 600 employees. Supervised two coordinators, who provided

administrative support, in each location in the South Florida area.

. Implemented innovative recruiting, interviewing and on boarding

process which resulted in meeting annual staffing plan including

Affirmative Action goals for select employee groups and received

recognition for best staffing practices in the southern region.

. Acknowledged by regional executives for leadership qualities

particularly when appointed to perform managerial duties in the

absence of the V.P. of Human Resource or utilized as a mentor.

Demonstrated the ability to make sound independent judgment and remain

calm under pressure. This lead to the region and corporate utilizing

the divisions' for various pilot testing.

. Recognized as a business partner, change agent and employee advocate.

Originated the employee newsletter and influenced executives to budget

employee events to promote change in a positive manner, increase

communication of business goals and achievements resulting in a 50%

increase in employee participation in company sponsored programs.

. Partnered with managers to anticipate and implement resolutions to

high volume of employee relations issues. Promoted open door policy,

harassment free and ethics in the workplace through training and

communication of policies resulting in a 27% increase for employee

satisfaction on local periodic surveys.

. Implemented the "Passport" and "Buddy" program and other results

oriented tools and programs to retain employees which reduced the

divisions' turnover rate for non-exempts by 17% per year while

maintaining a high performing, union free work environment.

. Achieve 100% compliance for facilitating training module to improve

managers effectiveness in delivering performance appraisals,

compensation planning, properly documenting incidents, coaching

employees and drafting job descriptions, to eliminate or mitigate

company liability from EEOC charges, unemployment hearings and other

litigations while driving performance.

. Supported the local administration of all company benefits (including

tuition reimbursement, short term disability) and conducting annual

and new hire benefits meetings, educating employees on benefits

choices and managed care options to contain cost. Implemented

proactive approach to increase enrollment by deadline date and

increasing 401K participation by 50%.

. Managed payroll process and delivered tools to prevent calculation and

transaction errors, satisfy audits, and forecast trends to maximize

the divisions' bottom line. Key project team member implementing

Kronos Workforce Timekeeper at the division level which improved

tracking time and attendance, payroll dollars and gave management

tools to monitor labor. This resulted in a total cost savings of over

$40, 000 per year for three consecutive years.

. Maintained personnel records and HRIS data. Generated and approved

reports to verify SOX compliance. Implemented mock audits, organizing

tools and results oriented processes to preserve the integrity of

records ensuring an A rating from regional audit team.

. Assigned to various regional and divisional committees and presented

creative input to support strategic goals and develop organizational

effectiveness and develop metrics substantiating value as a human

resource professional and quantifying the return on investing of

employee programs.

Allstate Insurance Company 10/1997- 04/2002

Senior Human Resources Assistant

Provided HR administrative support, for 4 HR Consultants and a HR Division

Manager. The HR Team supported over 1000 associates in Florida and Puerto

Rico and worked closely with the Regional Office in Tampa, FL requiring

monthly travel to meetings and local sites.

. Supported administrative functions of the recruitment, selection and

on-boarding process including background checks, personnel file

maintenance and employee tracking and reporting.

. Assisted with preparing and organizing training program and job fair

material.

. Ensured compliance with license requirements for claim adjusters and

sales agents as well as maintained and processed appointment of

licenses with the various entities.

. Assisted in communication of HR information and act as a liaison for

region.

Education/CERTIFICATIONS/AFFILIATIONS

BS, Organizational Management/Minor in HR Management, Palm Beach Atlantic

University

Certified Professional in Human Resources (PHR)

Certified Training Facilitator

Kronos Workforce Timekeeper and iSeries certificates

Society of Human Resource Management (SHRM) Member

Human Resources Association of Broward County (HRABC) Member

SOFTWARE EXPERIENCE

PeopleSoft North American Payroll, Lawson Enterprise(LID & Web

based), ADP PC/Payroll

Lotus Notes and Outlook email

Kronos Workforce Timekeeper and Kronos I Series

Taleo, Ceridian Source Tax and eReports

Microsoft Office Suite: Word, Excel, PowerPoint, Access

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