Human Resources Customer Service
Resume:
Marvlyn Scott, MBA, PHR
********@*****.***
305-***-****(cell)
PROFILE
Action oriented human resources and business administrative leader with proven success in
resolving business issues by implementing solutions. Successfully able to actively be a business
partner by creating improved administrative initiatives that consistently improves revenue, profit
and customer/employee satisfaction.
Employee Relations Business Operations & Administration
Multi State HR Leadership Payroll & HRIS Implementation
Statistical Reporting 1099 Independent Contractors
Training & Development Retail Store Management
Employment Laws & Policy Compliance Termination & Recruiting
Management of the hiring process Progressive Discipline
PROFESSIONAL EXPERIENCE
Human Resources Consultant and Business Administrator Aug 2005 – Present
o Assist and advice companies with their HR and administrative responsibilities and concerns
Example of Clients:
o Creative Carpentry and Remodeling LLC Staffed and orientated new hires
o Advanced Construction Inc – budget planning
o Holy Family Church – Responsible for recruiting administrative staff
Neptune Society Management Corporation, Plantation, FL Aug 2005 - October 2009
Manager of Human Resources
o Identified, created and maintained company policies and procedures in compliance with
federal employment laws and state regulations
o Performed and managed various functions of human resources for more than 230
employees; and 400 independent contractors, included payroll, interviewing, hiring,
planning, assigning, and directing work; appraising performance; rewarding and disciplining
employees
o Evaluated, analyzed, designed and maintained company Human Resources Information
Systems (HRIS).
o Ensured jobs were accurately classified according to FLSA
o Ensured staffing needs were met throughout the year within our 36 multi states locations,
and corporate office
o Coordinated training programs for employees and managers
o Partnered with senior management, and provided them with strategic guidance
o Oversaw payroll for our contractors, and sales managers
o Researched, and communicated directly with lawyers if needed and made recommendations
to management on the final outcome
o Investigated employee complaints related to sexual harassment, discrimination, and all
EEOC complaints.
o Supervised staff, counseled and coached employees
Key Accomplishments:
o Researched, selected, and implemented, the company’s Human Resources Information
System (ADP HRIS)
o Trained employees and administrators on the HRIS
o Created, and implemented 70% of the Human Resources forms and policies
o Developed and Monitored recruiting metrics that monitored efficient hiring practices,
retention, training and development
o Made alterations to existing programs to gather and report data as necessary.
o Identified, evaluated and resolved 100% of HR issues and work performance problems
o Identified new HR needs and the software products to fulfill these needs.
Senior Human Resources Generalist
o Processed bi-weekly, multi-state payroll
o Directed every facet of human resources, included training activities
o Managed and coordinated new hires, terminations, and transfers to maintain proper staffing
o Researched, and made recommendations to management on our benefit programs
o FMLA and Benefits administration
o Communicated, and implemented our new and amended policies with our employees
Key Accomplishments:
o The corporate office and locations were 100% staffed for 2008
o Created, and implemented Contract for 1099 Independent Contractors
o Created 80% of the company’s job description, and updated 20%
o Produced, and implemented exit interviews on employment termination
o Created a survey throughout the company to gather data, and Filed EEO -1Annual Report
o Reduced turnover rate by 60 % in coordination with management for 2008
o Part of the team that implemented the ADP PayEx Payroll System
Plan Administrator - Project Management/ Human Resources Generalist
o Reviewed project proposal to determine scope, time frame, procedures for accomplishing
project and staffing requirements
o Consulted with project leadership and project team members to outline work plan and to
assign duties, responsibilities, and scope of authority
o Followed up with team members and ensured projects were completed on time
o Worked directly with operating management, as a business partner and assisted them with
resolving critical people and business issues.
Key Accomplishments:
o Created, published, and enforced Policy and Procedures Manual company wide
o Ensured that new offices were operational on their first day and compliance with OSHA
o Initial research for the Contract Processing, Customer Service, and Call Center Department
o Researched and implemented Iron Mountain as our storage company nationwide
Florida Metropolitan University (Everest University), Pompano Bch, FL Aug 2005 - Present
Board Member of the Planning and Advisory Committee
o Reviews the MBA, Information Technology and Hospitality curriculum and makes
recommendations
o Acts as liaison as a past student of the MBA program
o Made recommendations and assisted with the implementation of an internship program
o Provided research information on companies that are willing to liaison with the program
Florida Metropolitan University (Everest University), Pompano Bch, FL Aug 2003 - April 2005
Career Services Recruiter
o Networked directly with employers in locating jobs for graduates
o Hosted job fairs, and attended trade fairs
o Interviewed and screened students for jobs, and placed graduates with jobs in their fields
o Assisted program directors with locating guest speakers for their program
o HR duties which included job postings, newsletter production, and employment verification
o Comprised quarterly statistics for alumni and employer surveys
PROFESSIONAL WORKSHOPS
Resume Writing, Interviewing Techniques,
Retirement Planning,
Customer Service Workshop,
Essentials of Human Resources,
Payroll Law, Human Resources and the Law,
Turning Around Bad Employee Behavior, Hiring the Right Employees
Does Your Candidate Screening Works?
ADP End of year training in regards payroll corrections, W-2, etc.
PUBLICATION
Published Business Plan for Bhola’s Auto
SPECIAL SKILLS
PayChex Payroll System, PayChex Report Writer
ADP PayEx Payroll System, ADP Report Writer, EZ Labor, Ipay, ADP Portal
ADP HR and Benefits HRIS Implementation Project Manager, and Lead Administrator,
Microsoft Office (Excel, Power Point, Word, Publisher, Outlook)
ACHIEVEMENT/AWARDS
Most outstanding MBA graduate (May 2005)
Florida Metropolitan University (Everest University) President’s List, 6 semesters
PROFESSIONAL AFFILIATIONS
Member of the Society of Human Resources Management (SHRM)
Vestry Member (Board member) of Holy Family Miami Gardens
Board Member of the Florida Metropolitan University (Everest University) Planning and Advisory
Committee
EDUCATION
Professional Human Resources (PHR) Certification, January 2009
M.B.A. Human Resources, Summa Cum Laude G.P.A 3.9/4, April 2005
Florida Metropolitan University (Everest University), Pompano Beach FL
B.B.A. Marketing, Cum Laude, December 2002
Cameron University, Lawton Oklahoma
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate