Customer Service Manager
Resume:
Charles Schultheis
Clover, SC 29710
OBJECTIVE: A Production / Distribution Management position within the
manufacturing industry.
SKILLS:
. Formal Industrial Management Training in a
Distribution/Manufacturing Environment, with extensive experience
in production, lean manufacturing (including Kaizen and 5S)
time/resource management, logistics, inventory monitoring via MRP,
quality control documentation (including ISO 9000/QS9000),
presentations, and customer service.
. Human Resource Experience, which includes development of corporate
policies, team motivation, EEO training and implementation.
. Proven Communication, Decision-making and Follow-through skills:
Fifteen years of increasing responsibility within the
manufacturing/warehousing industry, due to my strong analytical
decision making skills, desire to excel, and ability to meet
increasing responsibility with commitment and innovation.
EMPLOYMENT:
2006 - 2010 Thomson Plastics, Thomson, GA MANUFACTURING MANAGER
Responsible for all manufacturing and maintenance activities
related to plant operations and production. Create and manage
the production schedule for a twenty-four hours seven day a week
plastic injection molding operation with a workforce of 150+.
Responsible for development, reporting and corrective action
processes related to production. Secure quality control,
material handling, and shop safety. Duties also include
maintenance operations for 31 injection molding machines,
improving profit margins, scrap rates, efficiency measurements
and reject trends.
2000 - 2005 Sunbelt Plastics, Centerville, GA OPERATIONS MANAGER
Total operations management for a 3-shift plastic profile
extrusion facility involved in the production of custom made
signs. Position duties involve planning, organization, and
control of operating functions in relation to financial
performance by improving services and reducing cost through
analysis of processes and optimum utilization of personnel.
Responsible for all aspects of human resources management,
quality assurance, product scheduling using JIT philosophy,
distribution, logistics planning including negotiations and
strategies for LTL and outbound carriers, inventory control,
budgeting, client negotiations, customer service, plant
maintenance and improvements. Development of safety programs,
training and responsibility for compliance with state and
federal regulations regarding human resources, environmental
programs and equipment standards.
1998 - 2000 BIC/National Distribution Center, Charlotte, North
Carolina DEPARTMENT MANAGER
Lead and support 125+ production/packaging associates with
emphasis on employee development and training. Manage daily
activities in order to meet safety, quality, cost, customer
service, productivity / efficiency and inventory management
goals. Responsible for work flow analysis and strategic
planning in order to meet critical deadlines. Assure timely
transfer of finished product to distribution center. Set
priorities for packaging production schedules based on product
availability and material supplies.
1994-1998 Cougar Power Products, Richmond, Virginia PLANT MANAGER
Total operations management for a medium sized facility involved
in the production of gas-powered lawn and garden equipment.
Responsible for directing activity of up to 70 associates with
respect to production volume, cost, quality, and safety. Duties
include direct P & L responsibility with ability to evaluate and
implement manufacturing process improvements. Monitor and
manage change over down time.
1990-1994 U.S. Can Company, Sparrows Point, Maryland PRODUCTION/QUALITY
SUPERVISOR
Responsible for administering company policies and ensuring
compliance with safety and environmental regulations. Directly
responsible for production/inventory scheduling and control.
Directly responsible for overseeing 33 employees and utilizing
their skills to ensure a cost effective, quality product.
Responsible for all quality functions including gauge auditing,
internal and customer audits. Responsible for writing and
implementing partnerships with both vendors and customers. Also
required to keep up to date S.P.C. charts using X and R graphing
both manually and through CIM Smart Gauge Software.
1984-1990 Hearn Kirkwood, Hanover, Maryland SHIFT SUPERVISOR
Coordinated and routed deliveries of institutional food products
in the Baltimore metropolitan area. Directly responsible for
the supervision of 21 union employees, inventory monitoring,
cycle counting, and maintaining temperature control requirements
and safety in a FDA environment. Supervised scheduling and
total resource management to ensure timely delivery of products
to customers.
EDUCATION: Business Management, Hagerstown Business College, Hagerstown,
Maryland
Various training courses/certificates in O.S.H.A. and D.O.T.
Safety, M.S.D.A, Environmental Programs, Human Resources /
E.E.O., Hazardous Materials / Waste Disposal, and Total Quality
Management
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