Sales Customer Service

Paul Hayden

*** ************ ******

West Monroe, LA 71291

Phone: 318-***-**** ****.********@*******.***

http://www.linkedin.com/in/paulandrewhayden

CAREER SUMMARY

A forward thinking, goal-oriented sales professional and team player with

over 10 years experience marked by recognition for raising profits,

improving processes, and customer service. Consistently met or exceeded

performance goals for revenue, profitability, and key account penetration.

Provided superior customer service through effective listening,

identification of needs, and meticulous follow-through. Degreed. Willing

to relocate.

KEY WORD SUMMARY

ROI Sales Closing B2B Sales

Branding Cost Improvement Territory Management

PROFESSIONAL EXPERIENCE

EISAI, INC. 2003 - 2010

Medical Sales Specialist

Call on Psychiatrists, Neurologists, Internists, Primary Care Physicians

and pharmacies daily with Aricept and Aciphex. Conducted lunch sales

presentations. Call points included Specialty Hospitals and offices.

. Recognized in the top 10% - 37 out of 392. Focused on high volume

physicians to meet sales goals.

. Consistently met or exceeded company sales goals. Blended goal of both

products consistently exceeding sales goals 100%, 2004 - 2009.

. Recipient of National finalist HHC Award (Human Health Care Service

Award) and District HHC Award, Pinnacle Award.

. Evaluated ROI (return on investment) on all speaker programs and / or

lunch sales presentations. If not seeing positive ROI, would go back to

customer and find out why, then close for business.

ABBOTT LABORATORIES 2001 - 2003

Cardiology / Urology Sales Representative

Worked closely with Urologists and Cardiologists in a tri-state area.

Assisted medical staff in building practice with Flomax and Tricor.

Provided physicians an opportunity for CME. Call points were hospital cath

labs and offices.

. Chosen to attend the American Heart Association Convention in Chicago, IL

because of above average growth performance for Tricor.

. Strategically identified a unique niche for Flomax to be used with

Viagra. Because of this, convinced Urologists to switch from Cardura to

Flomax, which boosted Flomax market share 8.3%.

. Led the district and nation in Flomax sales (52.1%) during the last six

months with Abbott.

. Presented a Flomax PowerPoint presentation at the National meeting in

Orlando, January 2003. Attendance: 60 professionals within five

districts.

. Worked on a company newsletter that featured articles as well as clinical

data from physicians, such as Dr. Thomas Dayspring a national "thought-

leader" in the cholesterol community.

. Ranked 4th in Nation in Flomax sales.

Paul Hayden Page Two

INNOVEX 1999 - 2000

Wyeth Contract / Territory Representative

Launched two products, Sonata and Protonix. Call points included offices

and hospital with Protonix IV formulation.

. Chosen as regional member for the Protonix Brand Team, southern region,

due to outstanding sales performance. Developed creative visual

presentations for medical professionals.

. Exceeded initial sales goal 3.6% for launch of new product, Sonata.

. Consistently met or exceeded sales goals with Altace and Effexor XR.

EDUCATION

BS, Exercise Science, University of Louisiana at Monroe, 1998

VOLUNTEER EXPERIENCE

Active volunteer with the Monroe Alzheimer's Association since 2003

Currently serving on the Board of Directors

REFERENCES

Patrick Rhodes.Eisai District Manager.903-***-****

Joseph Ewell. Abbott District Manager. 504-***-****

Dr. Fakhre Fakhre (pronounced fak-ree).Physician.318-***-****

John Tilmon.Physician Assistant.318-***-****

Jennifer Copeland.Eisai Coworker.318-***-****

Brandon Long.Eisai Coworker.318-***-****

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