Project Manager Management
Resume:
JUDITH HOLZGEN
****D Bernal Ave., Pleasanton, CA 94566
***********@*********.***
SUMMARY
Versatile, solution-oriented professional with project management, direct
marketing, and business/marketing analysis experience. Willing to relocate
and/or travel as needed. Qualifications include:
. Excellent verbal and written communications skills
. Strong organizational, analytical, and problem-solving skills
. Experience working with cross-functional business partners, internal and
external to the organization, and across geographical areas
. Experience utilizing formal project management processes and methods
. Proven ability to manage multiple projects concurrently and to meet
project deadlines
. Proficient in Microsoft Access, Excel, Outlook, PowerPoint, Project,
Visio, and Word
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PROFESSIONAL EXPERIENCE
Washington Mutual Card Services/Providian Financial Services, Pleasanton,
CA - May 1999 - January 2009
Manager, Operations Support - 01/2008 - 01/2009
. Managed multiple, concurrent, technology-related projects with total
budgeted costs of $1,000,000. Projects involved implementation of
payment innovations and improvements in Collections account processing.
o Responsible for all aspects of the development and implementation
of assigned projects.
o Followed Project Management Life Cycle (PMLC) methodology from
project initiation through closure.
o Developed, maintained, and updated project documentation, including
executive summaries, business cases, business requirements, risk
assessments and project plans.
o Participated in development of cost/benefit analysis.
o Established cross-functional project teams; acted as a liaison with
internal business partners and vendors to communicate project
requirements and coordinate deliverables.
o Tracked project issues, maintained issue logs and sought timely
resolution, including escalation to senior management as necessary.
o Managed day-to-day communications with project team. Conducted
project meetings; developed meeting agendas; provided meeting
minutes; maintained action item lists and ensured completion of all
action items.
o Provided project updates to senior management and PMO.
o Maintained project collaboration site with up-to-date versions of
project documents for team use.
. Supervised administrative assistant for entire project management group.
Provided direction on completion of administrative tasks. Completed
performance review and provided feedback.
Project Manager, Collections Strategy & Operations - 2004-2007
. Managed numerous smaller projects which primarily involved changes to
existing applications. Developed project briefs and project plans,
collaborated with Technology on requirements and implementation, provided
direction to Information Systems for tracking and reporting, worked with
Collections call center management on rep communications and training
needs.
. Developed and performed UAT (User Acceptance Testing) for various
Collections applications. Provided direction to junior staff members on
UAT performance.
. Managed the resolution of technical issues that impacted customer
accounts. Ensured that issues were identified, defined and resolved in
accordance with Compliance requirements. Collaborated with technical
staff to extract account data; completed qualitative and quantitative
analysis to determine impacts; provided direction regarding account
corrections and adjustments. Provided online documentation of issue, root
cause, resolution, and financial impact (costs and revenue losses) for
senior management review and approval.
. Developed and maintained documentation of application-related processes
to meet Business Risk Management requirements, including text
descriptions, flowcharts and risk/control assessments.
Project Manager, Collections Marketing - 2002-2003
. Managed direct mail promotions and programs offering special payment
options to customers with delinquent accounts. Developed letter copy.
Collaborated with internal marketing team and external business partners
on creative concept and development. Coordinated print/mail arrangements
and schedules with external vendors. Worked with information systems on
selection of mailing lists and requirements for promotional tracking.
Provided promotional analysis and reporting for management review.
Marketing Analyst - 1999-2001
. Developed marketing analysis and reporting for direct mail efforts for
3rd party debt collection program. Determined methods for tracking and
extracting data. Participated in defining marketing fields needed for a
Business Objects data warehouse. Utilized Business Objects, Microsoft
Access, and Microsoft Excel for analysis purposes.
. Provided marketing analysis and reporting for telemarketing lead
generation campaigns for home loan equity program. Established FTP
procedures for telemarketing vendors to submit campaign results.
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EDUCATION
Wayne State University, Detroit, MI
. MBA - Management concentration
. BS, Business Administration - Marketing concentration
Las Positas Community College, Livermore, CA
. Completed 17-week project management course focused on PMBOK (December
2009)
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