Manager Management

John Mattera

** ******* ******, ******, ************* 01906

781-***-**** *********@*******.***

Summary

Success focused financial professional with over 13 years experience in

global operations and operations management within the financial services

industry. Strong skills in leadership, change management and client

satisfaction. Success in strengthening relationships with clients,

implementing policy and procedures, leading and motivating teams of

professionals.

Experience

STATE STREET CORPORATION (formerly INVESTORS BANK & TRUST), Boston, MA

2006 - 2009

World's leading provider of financial services to institutional investors

with $14 trillion in assets under custody and $1.7 trillion under

management.

Vice President, Investment Manager Services (2006 - 2009)

Managed Reconciliation, Trade Management Units, improved client

relationships and represented the division as the Business Continuity

Manager.

. Developed Business Continuity Plans in coordination with 6 Divisions

across Boston and Dublin

. Managed Reconciliation outsourcing division of 13 including improving

relationship oversight of a team in India

. Supported client during 90% reduction reconciliation project

. Directed and managed the overall process for a unit that performed

Hedge Fund related transactions such as OTC Trade Confirmation, iBond,

Foreign Exchange and payment settlement

. Developed relationships with clients and external vendors during system

conversion

. Recruited, developed, and motivated staff, consisting of operations and

management personnel to ensure compliance with department standards and

client service level expectations

. Analyzed business process flows, initiated and lead projects aimed at

process improvements

. Issued daily, weekly, and monthly reporting related to volumes, trends

and current issues

BROWN BROTHERS HARRIMAN & CO., Boston, MA 1996 - 2006

Among the leading providers of global custody, foreign exchange, private

equity, merger and acquisition services, investment management for

individuals and institutions, personal trust & estate administration and

securities brokerage.

Assistant Vice President, Inquiry Response Division Section Manager (2005 -

2006)

Managed client escalated issues across 3 Operation divisions while

improving the overall resolution satisfaction level back to the client.

. Managed Trade Management and Corporate Action Client Service teams of 3

supervisors and 18 staff

. Developed 18 staff providing training, mentoring, performance

management, succession and career planning

. Direct oversight of >300 daily client inquiries and broker calls

. Escalation contact for all complex issues and/or high risk and exposure

items

. Production responsibilities include the smooth, effective operation of

the function while balancing cost, control and client service

. Actively develop, maintain and achieve an integrated Business Plan

while achieving division goals in accordance with key indicators

. Ensured standard suite of products is competitive, strategic, well

defined and critical to clients

. Challenged all processes, procedures and practices and focused on

solutions in order to promote process improvement

Assistant Vice President, Private Account Services Supervisor (2004 - 2005)

Managed Operations Unit covering Middle and Back Office functions, project

and change management, supporting client issues, inquiries and new requests

for services.

. Managed a team of 19 individuals responsible for Middle and Back Office

Operations for 3 clients in the following areas: Trade Processing,

Corporate Actions, Payments and Foreign Exchange, Cash Management,

Security Master File, Pricing and Reconciliation

. Interfaced with clients on a daily basis to discuss issues, new

products and reporting

. Supported 3 successful Client conversions and multiple system

implementations

. Escalation point for internal operational and external client issues

. Provided annual review for each staff member which drove salary

increases

. Provided direction and support for system enhancements and product

development with vendor in coordination with client requests

Associate, Trade Processing Supervisor (1998 - 2004)

Supervised and directed teams in Trade Processing supporting daily client

trade and settlement instructions and direct client and internal inquiries

related to the functions of Trade Management.

. Managed a team of 10 individuals processing over a billion dollars in

trades per day

. Supervised 3 different teams; Trade Entry, Trade Settlements and the

Client Service Unit

. Managed the reduction of turnover, overtime and processing errors

. Performed system tests for clients and onsite client system

demonstrations

. Liaison for foreign and domino offices; traveled to London and Zurich

offices

. Successfully moved Client Service unit from New Jersey to the Boston

office

. Implemented Client Inquiry and phone system

. Advised external clients on proper trade formats to promote Straight

Through Processing (STP)

Trade Processing Senior Specialist (1996 - 1998)

Processed and ensured daily client trade instructions were accurate and met

all necessary deadlines. Internal client contact for trade issues which

resulted in improved workflows and client satisfaction.

. Monitored and processed automated and manual trades from the client

. Interacted with domino offices on specific trade issues and client

communications

. Assisted supervisor with projects, workflows and problem resolution

. Ensured trade deadlines and requirements were met on a daily basis

Education

Bachelor of Science, Accounting, 1995

Suffolk University, Boston, MA

Skills

Bloomberg, IDC, Euclid, DTCC

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