Customer Service Software

Robert Stawicki

**** ****** ******

Grafton, WI *3024

(C) 262-***-**** (H) 262-***-****

******.********@*****.***

PROFESSIONAL SUMMARY

Information Technology Professional with extensive track record of

supporting business requirements and increasing organizational

effectiveness through creation, implementation and management of diverse IT

solutions. Bring value through exceptional ability to thoroughly identify

and meet user needs, ensuring increased client productivity and

satisfaction through execution of seamless technology transitions.

Expertise in:

PC Set-up & Configuration Problem Diagnostics

Software Updating/Patches Troubleshooting

Technical Support Installations/Upgrades

Telecommunications Printers, Scanners,

PDAs

EMPLOYMENT HISTORY

Rexnord Industries, LLC, Milwaukee, WI 1973 to

2008

A $1.2 billion manufacturer of superior power transmission, bearing,

aerospace and specialty components to industry worldwide.

Systems Administrator, FlatTop Group (1995 to 2008)

Reported to CFO of $150 million division. Responsible for all information

technology needs and budget for stand alone entity including hardware and

software procurement, installation, maintenance, backups, and desktop

support for approximately 125 end-users. Administered AS/400, and

maintained user profiles, data access, and email system. Served as site

and MRP coordinator for local clients and remote data center. Oversaw

maintenance, service, and support of all telecommunications. Following the

centralization of IT into corporate structure in 2006, continued in

slightly altered role as Site Coordinator.

. Led upgrade of Windows NT and 2000 operating and Microsoft Office

systems to XP, facilitating consistency and continuity of information

across the Rexnord organization.

. Initiated and converted green bar reports to electronic files,

increasing efficiency, productivity and data availability while also

reducing costs.

. Installed and maintained Proteus II maintenance management system,

ensuring production uptime through providing on-going regimen to

maintain molds and diverse manufacturing equipment 24/7.

. Instituted high speed Internet, and implemented firewall protection

and virtual private network, improving overall business effectiveness

and facilitating gathering of market intelligence.

. Improved productivity and ensured network and data integrity through

deployment of centralized administration of antivirus software and

updates.

. Participated in design and led implementation of automated product

labeling system that reduced labor costs and improved consistency and

quality in labeling process.

. Conducted annual reviews of various functions and roles regarding

potential conflicts, assuring compliance with Sarbanes-Oxley

requirements.

Robert Stawicki

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. Established strategies and procedures to process nightly back-ups of

critical application data files to provide current restore points,

ensuring completeness and integrity of information.

. Collaborated with diverse group and individual users, effectively

determining hardware/software needs and following through to

implementation.

. Led successful Y2K conversion, ensuring hardware/software compliance

and documentation and/or securing updated software and new computers.

. Provided second level technical support for hardware and software,

supporting corporate centralized help desk initiative.

Systems Coordinator (1991 to 1995)

Conducted in-house systems training. Maintained BPCS and AS/400 software,

updates and modifications. Tracked equipment and software inventory.

Managed system access controls and manufacturing calendars.

. Member of MRP project team that successfully planned, developed and

implemented BPCS for Grafton facility.

. Orchestrated seamless consolidation of engineering, manufacturing and

customer service through partnering with IBM, architect and telephone

vendors to create electronic infrastructure to meet diverse data and

voice communication requirements.

OEM Customer Service Supervisor (1986 to 1991)

Customer Service Representative (1973 to 1986)

CERTIFICATION

CompTIA A+

EXPERTISE

Software: Microsoft Windows, Microsoft Office/Outlook, Lotus Notes,

Symantec Anti-Virus, Vertitas BackupExec, NetManage Rumba, Attachmate

Extreme, BPCS, Datawatch Monarch.

Operating Systems: Windows XP, 2000, NT, 98, 95, OS/400.

Protocols/Networking: TCP/IP, Ethernet, Token Ring, Cisco router

maintenance.

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