Customer Service Manager
Resume:
DANIEL MARTINO
Troy, Michigan 48085
E-mail: *******.*@*******.***
SUMMARY OF PERSONAL QUALIFATIONS
Talented Manager with extensive background directing operations and
customer service. Proven ability to implement effective policies and
procedures, enhance productivity, and increase efficiency. Experience in
budget management, negotiations, forecasting, marketing, sales, and
customer service. Customer oriented to grow and increase customer
retention. Outstanding leadership, communication, teamwork and excellent
customers service skills.
EDUCATION
NORTHWOOD UNIVERSITY - Midland, Michigan
Bachelor Business Administration (BBA)
Major: Hotel Restaurant and Resort Management; Minor: Language Arts
EMPLOYMENT HISTORY
MORRISON MANAGEMENT SPECIALIST - Detroit, Michigan (September 2008 -
Present)
HARPER HOSPITAL (DETROIT MEDICAL CENTER)
Retail Manager
. Responsible for department budgeted revenue, and financial
accounting procedures.
. Control monthly and weekly inventory.
. Follow JACO and ISO regulations.
. Manage union employee management, scheduling and union
policies.
. Create special promotions to increase revenue.
. Training and development of staff.
. Develop upscale hospitality service for Physician Lounge.
. Ensure service and sanitation standards are met.
LEVY OF FORD FIELD - Detroit, Michigan (September 2006 - Present)
North Club Manager - Seasonal
. Manage crew of 32 union employees in multiple locations
. Oversee event planning and process event opening/closing paper
work
. Responsible for ordering inventory per event as well as monthly
inventory
HCR MANOR-CARE - West Bloomfield, Michigan (April 2008- August 2008)
Environmental Services Director
. Oversaw employee management
. Manage account control logs and staff budgeting
. Maintained the facilities in a sanitary and attractive
condition
. Followed state, federal and company standards
. Managed housekeeping and laundry departments
. Created inventory logs for chemicals, linen and supplies
EMPLOYMENT HISTORY (Cont'd.)
LELLI'S - Auburn Hills, Michigan (November 1998 - April 2008)
Restaurant Manager
. Negotiated pricing
. Oversaw employee management
. Redesigned training procedures improving customer service
. Oversaw monthly inventory
. Created schedule for 60 employees and limited menu for high
volume shifts
. Provided managerial duties such as: budgeting, bookkeeping and
cost control
. Developed parking strategy for high volume shifts
CONSULTING
ROBERT J. DULLOCK & ASSOC. CONSULTING - Midland, Michigan (Dec. 2004 - Aug.
2005)
Consulting
. Created Standard Operating Procedures (S.O.P.) for 10
restaurants
CERTIFICATIONS & PERSONAL QUALIFICATIONS
. Able to speak Portuguese and Spanish
. Proficient in Microsoft applications
. Received 3 certificates from the National Restaurant
Association and Michigan Restaurant Association
. Serv-Safe certified
. Possess ability to work well individually or as part of a team
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