Project Manager Sales

Myles Nachamie

** ****** ******, **** **********, NY 11050

E-Mail: *************@***.*** Phone: 516-***-****

http://www.linkedin.com/in/mylesnachamie

Summary

A senior manager, who works with companies that plan on rebuilding,

expanding or merging their technical environments. Partners with the

business to understand company needs in order to create and implement

strategic/tactical plans.

Skills

Strategic planning ? Buy vs. Build Analysis ? Application Development ?

Application Purchase and Integration ? Outsourcing ? Infrastructure build

and support ? Equipment purchasing ?Data Center design and management ?

Business Continuity ? Business Process Reengineering ? Project Management ?

P&L Responsibility ? Team-building, staff development and motivation ?

Customer support desk management with stringent SLA's ? Security ? Audit

and Regulatory Compliance.

Experience

2009 - Present Management Consultant

Work with companies looking to expand operations or reduce costs through

process analysis and IT expansion.

. Perform business analysis to identify and implement process improvements

saving time and expense.

. Integrate Reverse Mortgage sales and operational procedure into an

existing forward mortgage organization.

. Provide high level application/infrastructure design and create RFP to

outsource vendors for bid on a sales/CRM system.

. Advise companies toward web sites, marketing, SaaS sales management

software and other industry information sources.

2006 - 2009 Senior Lending Network dba World Alliance Financial

/ Melville, New York, CIO

Provided the technical leadership required to convert a small forward

mortgage business into the third largest Reverse Mortgage business in the

country.

. Based on financial availability, built a team of internal staff and

offshore teams to design and implement web based core applications and

the infrastructure necessary to support them.

. Call center environment for collection of 40,000 leads per month ?

Application for the sale and distribution of leads ?CRM for retail

businesses, integrated with Telecom to improve retail sales by 150%

? Review and selection of an External CRM (Salesforce SaaS) to

create and grow wholesale business ? System and training program for

wholesale clients to grow their own business ? Review and

integration of Commission/Payroll/HRIS systems ? Investigation and

selection of integrated loan origination system ? On-line

advertising and partnerships program ? ERP ? MS Exchange ? Review of

RFP to replace Accounting Software ?Implementation of reporting and

management dashboard for real time information on sales.

. Overhauled the technical infrastructure to support the business, thereby

improving system availability from 80% to over 99%.

. Upgraded server environment from six to 80 physical and 40 virtual

devices ? Introduced SAN and load balancing to insure 24x7 environment

? Built a data center for primary and backup locations ? Implemented

formal procedure around security and support including; firewalls,

backup, formal procedures and staff roles (BA's, Developers, Testing,

Implementation and Project management) ? Organized and tested Business

Continuity plan ? Implemented network and redundant telephone systems

to reduce cost and support a second sales office.

. Reengineered processes to automate steps and improve communication

(Intranet/Extranet using Sharepoint) improving process time by over 300%

and saving over 500k per year.

. Implemented Service Level Agreement and metric review to improve customer

service (internal and external) by 30%

2004 - 2006 Consultant / New York, New York, Senior Project Manager

. Researched/selected/implemented an E-Mail service solution compliant with

NYSE retention regulations for a Wall Street Co.

Comsys / New York, New York, Senior Project Manager 10/2004-1/2006

Created an assembly line server build and distribution process for the J.P.

Morgan Chase Home Finance Division; taking a project 3 months behind

schedule to finish on-time. Managed outsource relationship with DELL for

branch installation.

Senior Project Manager assigned to facilitate the network merger between

Bank One and JPMC.

2002 - 2004 Bethpage Federal Credit Union/ Bethpage, New York,

Director of IT

Provided technical leadership required to select and install a core banking

system. Worked with management of other Credit Unions, to create a shared

service center and matrix support organization; allowing the CUs to share

costs to complete with larger, better financed banks.

. Overhauled the company technical infrastructure from a VAX/VMS - token

ring network to Wintel - Ethernet environment improving local performance

in some instances by 400%; reduced support calls by 25%; saved over $300k

per year in telephone costs.

. Installed customer call-tracking, increasing customer satisfaction over

20%; Introduced an IVR that reduced call volume by 16%

. Provided data and voice connectivity to the branch network allowing for

real time transactions removing the $500 withdraw limits placed on

accounts and saving 12% in telephone costs.

. Designed and managed implementation of shared service center and

connectivity requirements for multiple Credit Unions to share banking

software providing better service to clients at significantly reduced

costs.

1998 - 2001 Allied Irish Bank / New York, New York, CIO - U.S.

Division

Senior IT manager US division, reporting to CEO U.S.A and CIO Worldwide.

Provided technical leadership to the division and corporate. Managed and

built a team necessary to support the environment.

. Overhauled the division's technical infrastructure to provide critical

support of the trading floor; improved customer service by 50%, reduced

costs by 60% per year, and met the division's needs, regulatory

requirements and asset management.

. Designed and implemented the company's first CRM application which

increased retail division sales over 100%. Introduced the CRM application

globally to increase worldwide sales.

. Coordinated activity with the local business managers and European

headquarters to research, select and install company wide initiatives.

. Project managed the merger of technical infrastructure/data from

corporate acquisitions and the creation a new e-bank division.

1992 - 1998 F.E.G.S. / New York, New York, Director of MIS

Provided technical leadership and developed an IT team required to support

a $150M Human Services company.

. Upgraded the technical infrastructure from a 30 person, one location

VAX/VMS environment to a corporate network linking over 100 locations in

the 5 boroughs and Long Island. Utilized the network to install company

wide e-mail to improve communication; Reduced telephone costs by 40%;

Entered time/attendance information reducing payroll costs over 20%.

. Provided technical expertise in the selection and implementation of a

core patient medical system designed to improve appointment schedule

efficiency by 22%; collected patient notes; automated billing and improved

collections over 20% and reduced audit losses by over 300% per year. The

quick retrieval of medical notes is directly responsible for saving

multiple lives of patients sent to emergency room.

. Automated internal financial systems (PO, AP and GL) allowing for

centralized processing saving the company 75% per year. Created business

reporting whose analysis allowed agency revenues to increase by 60% over a

five year period.

. Created infrastructure and applications for the welfare to work and

immigrant job retraining programs. This included applications for bursar,

grades, online training and the ability to centralize course materials.

Also installed training network and created course outline for Novell

certification.

Education

CLARKSON UNIVERSITY, Potsdam, NY - BS Computer Science and Applied Math

Project Management - Planned Systems Group 4/2003

Project Management - Hofstra University 12/2009

ITIL Concepts - Planned Systems Group 5/2003

Management Development Training - BCS 6/2003-6/2004

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