QUALIFICATIONS SUMMARY
An Industrious, results driven professional with an intrepid skill of fact
finding at every level of any project, to consistently sustain the (3)
core tiers of any project: Fiscally responsible, deadlines and adaptable to
clients goals. Proven record of improving efficiency and implementation of
new programs using "Hands on approach" by personally installing in excess
of 300 GPS units in commercial fleet. Capabilities include:
UPS Logistics Systems Microsoft Office Snag IT
GPS Tracking (Commercial) Symantec, AVG & MacAfee Map Point Mapping 2009
Microsoft Server 03& 05 PC Installation & Repair Help Desk Functions
CompTia A+ Certified
EXPERIENCE HIGHLIGHTS
Programs Manager
2 Professional administrative liaison between full-service IT department
and Commercial Fleet, Servicing over 300+ pieces of equipment active
in the program.
2 Responsible for administering, installing, testing, updating and
repairing of a 3 million dollar program.
2 Provided quarterly and annual programs status via presentation to
executive staff which addressed program's: utilization, return on
investment and overall cohesion.
Help Desk Administrator
2 Responded to user's individual needs in a timely and effective manner,
providing detailed support to problems successful conclusion.
2 Authored various corrections to system using software's foundation and
prior troubleshooting tickets (work-orders) from users.
2 Provided function style training to users in real world applications.
Mechanical/ Technical Coordinator
2 Regular visual inspections of on-board terminals in commercial
vehicles.
2 Selected to be taught by the Cadec operations.
2 Key Achievements: Creating step-by-step multifaceted user guide, and
training manual for fleet employees.
EMPLOYMENT HISTORY
Cheney Brothers Inc Riviera Beach, Fl
2002-2009
Driver/Transportation System Analyst
Kilwins Confections Delray Beach, Fl 01/00-03/02
Professional Truck Driver
Wilson's Deliveries & Installations Delray Beach, Fl 01/97-01/99
Professional Truck Driver/ Installation Tech
EDUCATION HISTORY
PC Professor, West Palm Beach Fl.
CompTia A+ and MSCE, MCITP
Present
Palm Beach County Community College
2005
Computer Information Management
South-Tech Career Institute
1989
Electrician
REFERENCES
Warcecer Jakes (State Farm Insurance)
Position: Owner
Phone: 561-***-****
Mark Epstein (Cheney Brothers Inc.)
Position: Operations Manager
Phone: 561-***-****
Steve Hart (Kilwins Confections)
Position: Regional Supervisor
Phone: 561-***-****