Sales Customer Service

Dale L. Soptelean

**** ********** **** **********@***.*** 330-***-****

Canal Fulton, OH 44614 330-***-****

SUMMARY

Results oriented Warehouse Operations Supervisor with proven success

leading distribution teams to meet aggressive sales goals. Expertise in

inventory control, logistics, RF technology, safety, quality improvement

and ISO 9000. Able to manage, schedule, train, mentor and coach employees

to peak performance in a fast paced environment. Excellent communicator;

detail oriented and hands-on troubleshooter with background in controlling

and maintaining internal operational processes and supply chain management.

Proficient in Microsoft Office, SAP and JD Edwards.

PROFESSIONAL EXPERIENCE

POLYONE DISTRIBUTION, Massillon, OH 2002 - Present

Warehouse Operations Supervisor

Manage daily operations of thermoplastic resin distribution warehouse for

fortune 500 company of 72,000 square feet and 6 associates with 47M pounds

shipped in 2009. Manage adjacent rail spur for capacity to hold 26

railcars and break-bulk operation with 26M pounds packaged in 2009. Direct

all inventory control, logistics, physical distribution, and vendor

negotiations.

. Implemented bar coding system within 60 days, resulting in 20% reduction

in shipping errors and 5% improvement in inventory turns.

. Reduced lost time to zero and no recordables by training all employees in

safety policies and procedures, conducted monthly safety meetings

reinforcing importance of safety.

. Created supply chain function-specific Job Aids to assist and train other

SAP users, ultimately ensuring smooth transition.

. Achieved inventory accuracy, consistently, above 99.5%, which led to

exemption from yearly physical inventory.

. Chosen as lead trainer for Polyone Distribution to train and mentor new

warehouse managers resulting in seamless transitions and getting them up

to speed faster.

. Trained and facilitated opening of new 3rd party warehouse in Kansas

City, MO, ensuring smooth transition.

. Lead and trained Schneider Logistics for Mid-Central District logistics

during PolyOne's implementation to global logistics provider resulting

cost savings and optimizing fleet efficiency.

SHERWIN WILLIAMS COMPANY, Canton, OH 1995 - 2000

Market Manager

Managed and grew paint coatings business in Canton, OH market through

creative marketing strategies, sales calls, and periodic market research.

Increased sales growth $500K over 3 year period.

. Improved wholesale business 20% by providing accurate coating

recommendations and good customer service which built relationships with

existing and potential account base.

. Managed customer confidence during crisis situation in which contractor

inaccurately stained and sealed a wood trim package resulting in

maintaining service.

. Decreased inventory levels 20% by implementing and maintaining

merchandise management information system which increased sales

opportunities.

. Met sales goals, consistently, within budget by creatively implementing

do-it-yourself demonstrations and promotions.

Dale L. Soptelean Page Two

EDUCATION

BS, Accounting, University of Akron, Akron, OH

MILITARY EXPERIENCE

UNITED STATES NAVY, NAS Pensacola, FL

Catapult Operator

. Stationed aboard U.S.S. Lexington.

. Operated and maintained catapult launch system that launched naval

aircraft off deck of aircraft carrier. Supervised the daily tasks and

safety of 8 V-2 personnel during flight operations. Navy Appreciation

Award for time served.

SPECIAL SKILLS

Forklift Certified, Workplace Safesite, LLC, 2007

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