Customer Service Management
Resume:
EDWARD F. GRIFFIN
P.O. Box **
Billerica Ma *****
******@*****.***
SUMMARY: Highly motivated team member with 15 years of increasing
management responsibility in manufacturing and materials, achieving
improved productivity and quality through the development of new systems
and initiatives. Proven leader interacting with Engineering, Manufacturing,
Marketing, Finance and Management to insure company objectives are met.
APICS Certified
Attended training and participated during implementation of Six Sigma
policies and procedures at the green belt level.
Bachelor of Science, Operations Management
Team leader in the implementation of two MRP operating systems; ASK ManMan,
and Arthur Anderson Mac-Pac, and AIMS, which also include the development
of a Raytheon System defined as S.P.O.T. (Spares Plus Order Tracking).
Initial exposure to the implementation of Microsoft Dynamics. Also
attended training classes for SAP as part of the decision making process
for a new ERP system at Cole Hersee.
Trained end users on the AIMS and SPOT systems that were developed.
Developed the master schedule to insure the proper mix in support of
customer requirements and management objectives to introduce state of the
art equipment. Emphasis was to insure schedule commitments were met during
the design and development of next generation equipment while supporting
previously deployed equipment
Experienced with insuring MRP and MPS operating procedures were in
compliance with ISO 9001 and 9002 requirements.
Experienced with Lean Manufacturing principles and practices.
Working knowledge of Oracle 11i in parallel with WebPlan to insure material
goals were met, as well as the SIM operating system and the Filemaker
software package.
Computer literate with a working knowledge of Microsoft products
Excel,Word, PowerPoint, and MS Project.
Ability to read prints and interpret them as part of new product
development projects.
Materials representative for all engineering change orders and definition
of break in dates.
Experienced with developing and approving material inputs to business
proposals.
Responsible for employee hiring and training, rewarding and corrective
actions as required.
EXPERIENCE:
RAYTHEON COMPANY/GEOLOGICS Oct 09-Mar 10
Material Specialist
Contract position chosen to lead a highly focused cross functional team for
an Army new design critical program, which included a sensitive budget and
reduced lead-times. As the lead Supply Chain member my responsibilities
included but were not limited to insuring material was available at all
times to support schedule, ECO release management, WIP management, RMA
communication and follow-up with vendors for corrective action, metric
reporting to agreed milestones with the team, initiating and communicating
new Lean strategy and procedures for the intended cell. Managed and
communicated on a daily basis with the primary vendors in support of the
program. In this position I was in constant partnership with Engineering,
Programs Office, Production Control, Manufacturing, Purchasing, Incoming,
Reliability, and Shipping and Receiving. The contract was completed two
months ahead and under the awarded cost.
DRAPER LABS Cambridge Ma Oct. 08-Feb 09
Material Lead
Contract position as the lead materials contact and analyst responsible for
insuring daily, weekly and monthly milestones are met in support of the
overall contract schedule. Includes but not limited to daily interface with
new product engineering, subcontracts, purchasing, and internal program
leads. Insured new components met all engineering specifications during
first article reviews. Established metrics to communicate performance
against plan, and established corrective action as required. Directly
responsible for insuring all production control and material management
requirements were met, as required in a new product/ transition to
production environment. The first two sets of 18 new module, wiring and
frame configurations where delivered to the Navy in support of contract
commitments.
SELF EMPLOYED
Billerica Ma Apr.07-Oct. 2008
Quoted price and completed light construction projects as requested by
potential customers. Employ a crew of two for all projects that included
the installation and construction of fencing, outdoor decks, patios,
painting and staining etc. and repairs as requested.
COLE HERSEE COMPANY South Boston MA Feb. 06-Sept 07
Planning Manager
Determined the plan, schedule, and forecast for 5000+ unique deliverable
line items.
Integral member of the Supply Chain team to insure material availability.
Materials representative for approval on all engineering changes and
definition of break-in points for production.
Selected lead materials representative during an accelerated ERP selection
process. Selection has been made within budgetary constraints as well as
functionality requirements.
Directed definition of KanBan and Point of Use quantities for the transfer
of manufacturing cells to a New Mexico location. Incorporated lean
manufacturing policies and procedures in Boston and Mexico. Goal was to
eliminate waste, cell development, and 5s, bar coding and to get employees
to follow developed procedures.
Responsible for developing a cycle count program, both a yearly physical
and daily reports generated on a daily basis.
Directed shipping and receiving on priorities to insure customer
satisfaction was the highest priority.
Coordinated the implementation of Lean Manufacturing principles and
practices at both the Boston and Mexico locations.
To date the planning team has improved on time delivery of completed kits
to the manufacturing floor from 39% to 74%.
Directed a staff of 5 planners and one master scheduler.
Promoted to report directly to the Vice President of Manufacturing.
Member of management team that established and measured quarterly goals for
increased market share.
Responsible for new product implementation at accelerated schedules to meet
customer demand.
Worked in a team environment with Sales, Engineering, Customer Service, and
Senior management on a daily basis.
TERADYNE/CDI North Reading MA 2003-2005
Master Scheduler/New Product Planner
Determined the plan and schedule in support of system and spare requirement
sales orders, accounting for 100 million in revenue per quarter for the
Catalyst product line.
Required daily interface with marketing, finance, engineering,
manufacturing and test. Major emphasis was to identify and maintain the
proper forecast mix in support of deliverables.
Insured material being developed by engineering was available for end item
shipments, through the analysis of bills of material and MRP reporting.
Utilized master scheduling, requisitioning of material, resolving critical
material shortages, processing of engineering change orders, tracking
material cost, review of component lead times and the reporting of status
and progress to the management team.
EAGLE Landscaping and Construction Reading MA 2002-2003
Crew Supervisor
Landscaping and construction supervisor responsible for all aspects of
landscape construction and maintenance in accordance with company goals and
customer requirements.
Established customer quotes and estimates to insure profitability and
customer satisfaction at job
ULTRATECH STEPPER, Wilmington MA
Master Scheduler/ Production Control Supervisor 1999-2001
Responsibilities included daily production control, kitting, work order
release, work in process, inventory control, and shipping and receiving
functions in support of improved efficiency and productivity.
Department lead during the successful implementation of the ASK ManMan MRP
operating system.
Defined and coordinated break-in points for engineering release of new
products through full-scale production.
Member of outsource team that successfully outsourced all printed wiring
boards and cable assemblies.
Instituted a cycle count program resulting in the improvement of inventory
accuracy from 74% to 99%.
Member of a team that developed an on-line forecasting module to support
field service demand levels improving customer service and field service
readiness.
MRC COMPANY, Chelmsford MA 1996-1998
Subcontract Module Leader
Contract position to design, develop and implement a subcontract module for
current and new design configurations consistent with the MRP operating
system and ISO requirements.
Required establishing a vendor base, ECO management system, and proposal
system, inventory levels and schedule mix in support of material
requirements
RAYTHEON COMPANY, Andover MA 1987-1995
Supervisor, Transition to Production Planning, Master Scheduler
Directed all plant disciplines in support of the successful implementation
of advanced design engineering principles into full-scale production.
Developed and maintained the master schedule for the missile contracts
valued at 500 million dollars.
Required daily management of engineering releases, bill of material
updates, ECO control, budget reviews, master schedule and MRP reporting as
well as management briefings on schedule milestones.
Established a Secret security clearance at the time.
Trained end users on the AIMS and SPOT systems that were developed.
Insure shop orders and purchase orders were released on time to support
transition to production.
Directed the procurement of first time buys and first article inspections.
EDUCATION:
. University of Massachusetts, Amherst MA
. Bachelor of Science, Operations Management
. Attended Northeastern University High Tech MBA Program
. Graduate of Raytheon Middle Management Program
. APICS Certified
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