Human Resources Vice President

Jeanne G. Uphouse

* ******* *****, ***********, ** 21093

Home: 410-***-**** Office: 410-***-**** Mobile: 410-***-****

***************@*****.***

PROFESSIONAL PROFILE

Senior Executive with more than 25 years of diverse experience and a

demonstrated ability to lead teams to achieve extraordinary results.

Proven and respected leader that has unique ability to bring together a

diverse group of talented people to accomplish aggressive business goals.

Demonstrated experience in planning, developing and implementing solutions

to address business opportunities. Results oriented individual with the

ability to create vision, develop strategy and motivate teams to achieve

success. Proven ability to partner with and influence executive management

and the Board of Directors.

CORE COMPETENCIES

. Human Resources Strategy & Employee Engagement

. Leadership Development

. Talent Development/Succession Planning

. Strategic Planning / P&L Management

. Organization Development

. Benefit Strategy Development

. Performance Management

. Project Management

PROFESSIONAL EXPERIENCE

Provident Bank - Baltimore, Maryland

1997 to 2009

Prior to the recent acquisition by M&T Bank, Provident Bank was the largest

independent commercial bank headquartered in Maryland, with over $6.4

billion in assets. Provident served individuals and businesses in Greater

Baltimore, Greater Washington and Central Virginia through a network of

more than 150 branches and over 2,000 employees.

Executive Vice President, Operations/Information Technology/Organization

Support 2007 - 2009

Led a diverse group of divisions that encompass a team of internal

consultants with a depth of expertise to provide value-added support to the

organization. Areas of responsibility included: Human Resources,

Operations, Information Technology, Marketing, Strategic Planning, and

Administrative Services. Also had significant interaction with the Board of

Directors and the Compensation Committee of the Board.

Selected Accomplishments:

. Developed the University of Provident's Leadership Institute that created

and implemented an expanded leadership development effort for all levels

of leadership. Deepened succession planning efforts, to include

identification of high potentials, critical position/back up and

retention risk analysis resulting in a corporate talent map for present

and future.

. Led organization wide initiative, "WPW: Winning The Provident Way" that

resulted in $32 million in cost reductions over two years.

. Successfully re-negotiated Metavante Contract (core processing vendor)

resulting in a $9 million savings.

. Led Provident Bank employees through acquisition by M&T Bank. Retained

significant number of employees through conversion by ensuring

consistent, candid two-way communication and high-touch support.

Executive Vice President, Organization Support

2000 -

2007

Provided leadership for Human Resources, Legal & Compliance, Business

Continuity/Customer Information Security, Credit Risk Review,

Administrative Services, Corporate Sourcing and Court Square Leasing

Company.

Selected Accomplishments:

. Significant role in organization wide initiative to move from a product-

driven organization to a customer relationship focused sales culture.

Championed the Relationship Sales Culture Staffing & Training team,

providing direction,

guidance and support for the staffing and training initiatives developed

by the team. Two specific results: development of "We are all Bankers",

a unique learning experience that all employees participated in that

focused on each individual's direct impact on developing customer

relationships; and comprehensive review of all incentive plans and

development of an Incentive Steering Committee to ensure plans were

driving customer-focused behavior.

Jeanne G. Uphouse

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. Developed and implemented an Employee Engagement survey to measure not

only employee satisfaction, but level of engagement in their work and the

organization. Results: 63% of population considered fully engaged

compared to a national benchmark of 50%.

. In an effort to minimize growth in healthcare expense, developed a multi-

year Benefits Strategy that resulted in limiting expense growth to 3%

each year while maintaining a very competitive benefit offering.

Recommended to Board of Directors changes in Pension Plan design that

resulted in a 1st quarter savings of $1.4 million and an annual savings

of $1 million going forward.

. Implemented a comprehensive performance management program measuring

performance against critical objectives and core value leadership

competencies, including individual development plans, retention

strategies and coaching tools.

Managing Director, Human Resources

1997 - 2000 Recruited by Executive Management to lead

the Human Resources Division, which included: Employee Relations,

Staffing, Training, Benefits, Service Quality and Payroll Departments.

Selected Accomplishments:

. Drove an organization-wide effort to reduce turnover that included:

creation of a Retention Specialist role that focused solely on research

and development of retention initiatives; creation of Retention Planning

and Analysis tool for managers that was implemented bankwide; and

implementation of individual Retention Plans for every employee. Results

included annual branch employee turnover reduction from 70% to below 50%

in a one year period and a minimum of $3 million in cost of turnover

expense.

. Developed the University of Provident to assess, deliver and measure

learning experiences. Significantly improved training, learning and

development across the organization.

. Significantly enhanced the performance management system, including

creation of Individual Development Plans and introduction of 360 degree

feedback measurement.

Citizens Bank - Laurel, Maryland

1995 - 1997

Vice President, Human Resources

Reporting to the President, shaped and led the human resources strategy for

this $4 billion commercial financial institution serving customers across

two states and the District of Columbia with more than 100 branches and

2,000 employees. Citizens was acquired by Crestar Bank in March of 1997.

Led a team of 25 human resources professionals and managed a $6 million

budget.

Cadmus Journal Services - Baltimore, Maryland

1994 - 1995

Director, Human Resources

Citicorp/Citibank, N.A. - Baltimore, Maryland

1986 - 1994

Vice President, Sr. Human Resources Director

1992 - 1994

Human Resources Director

1990 - 1992

HR Planning & Compensation Manager

1988 - 1990

Sr. Human Resources Generalist

1986 - 1988

The Rouse Company - Columbia, Maryland

1980 - 1985

Maryland National Bank - Baltimore, Maryland

1979 - 1980

EDUCATION

Notre Dame College Stevenson University

Baltimore, MD Baltimore, MD

Business Management Associate of Arts Degree

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