Administrative Assistant Customer Service

Tammy Johnson

*** ** ***** *****, ******, UT **123

801-***-**** home 801-***-**** cell

*******@*******.***

Senior Human Resource Manager, Generalist and Recruiter

Strong track record in achieving results in all Human Resource related

areas; Employee Relations, Recruiting, Compensation, Benefits, Training

and Learning & Development. Collaborate effectively with executive

management and senior leadership team in a financial and call center

related operations environment at local and corporate levels. Excellent

people skills, demonstrating flexibility while maintaining strong

communication ties across the organization, with a wide range of

individuals at all levels of the company. Seeking an opportunity to

contribute to the strategic initiative of any business.

PROFESSIONAL EXPERIENCE

SOS Staffing - Advanta Bank Corp., Draper, UT

10/2009 - 03/2009

Executive Administrative Assistant

. Provided high level executive administrative support to Bank

President, CFO, CCO, VP of Risk Management and Compliance, and other

executive management and employees of the company at a local and

national level during annual audit and Safety & Soundness exam by the

FDIC.

. Daily interaction with FDIC and State examiners providing detailed and

crucial information.

. Worked directly with Bank President and Board of Directors to provide

high level support and on-going communication related to ongoing Bank

and Board initiatives and responsibilities.

. Provided high level of attention to detail and confidentiality.

Workforce Logic - eBay, Draper, UT

04/2009 - 10/2009

Contract Recruiter

. Contract recruiter for Customer Service Call Center positions.

. Recruited for over 750 open positions relocated from Vancouver, Canada

to Draper, UT site.

. Conducted in-person interviews and phone screen candidates.

. Collaborated with management teams on hiring decisions.

. Sourced candidates using BrassRing applicant tracking system.

Advanta Bank Corp., Draper, UT

08/1995 - 04/2009

Human Resource Manager / Staffing Specialist II

. Responsible for all areas of Human Resources.

. Managed local HR responsibilities and reported to the corporate

office.

. Managed HR staff, including career development and performance

management.

. Managed employee relations with an eye toward conflict resolution and

risk prevention.

. Provided guidance to management regarding employee behavior and

increased productivity.

. Provided training and assistance related to policy and procedures.

. Conducted exit interviews, analyzed and reviewed data with management

to identify areas to provide retention and decrease attrition.

. Managed all recruiting for high management and entry level positions

within the Bank and Call Center, plus Corporate Office.

. Managed compensation studies for operations departments and analyzed

market data.

. Managed relationships with temporary and permanent placement

agencies.

. Accomplished in contract negotiation and vendor management.

. Supported and executed major reductions in force in coordination with

corporate initiatives.

. Payroll coordinator including training, time tracking, check

disbursement, and payroll dispute resolution.

. Benefit coordinator, including program implementation, orientation,

enrollment, compensation and employee resolutions, FMLA, Workers

Compensation and COBRA enrollment.

. Supported Finance and Accounting as it related to HR functions and

contributed to budget adherence.

. Served as a sounding board to the HR Director for ideas, problems and

political situations; requiring a mature evaluation and analysis.

Recruiter / Staffing Specialist I

. Sourcing and recruiting candidates for the bank and call center

operations.

. Remote recruiting efforts for Corporate Audit group and call center

operations in Pennsylvania.

. Created and wrote job descriptions, managed relationship with

advertising agency, assisted corporate with initiative to update all

job descriptions within the company.

. Attended Employers Career and College Job Fairs.

. Conducted new hire employee orientations.

. Supported and implemented policy and procedures, employee training

seminars, meetings and events for 350+ employees.

. Point of contact for all compensation, benefit and payroll related

questions and inquiries.

. Facilitated presentations and created reports, as needed.

. Provided coordination and executed all new hire and HR administrative

paperwork.

. Travel arrangements, expense reports, and event planning.

Executive Administrative Assistant

. Performed all administrative functions reporting directly to the

Vice President of Operations.

. Provided superior administrative support to the VP and visiting corporate

executives, as needed.

. Travel arrangements, expense reports, executive meetings/minutes and

event coordination.

. Responsible for report generation, compilation and coordination of six

departments reporting to the VP.

. Ensured all reports were written to the highest standards of

excellence and submitted on a timely basis.

. Offered superior administrative support to eight managers in support

of monthly and annual goals.

. Handled all sensitive correspondence for the operations department

functions with tact and professionalism; trusted with high-level

confidences of executive staff members.

EDUCATION

University of Phoenix, Salt Lake City, UT - 1 year General Education

TECHNICAL

Windows 97, Internet and Intranet

Microsoft Outlook, Word, Excel, Power Point, and Access

UltiPro

PeopleSoft HRIS

BrassRing and OpenHire Applicant tracking systems

AFFILIATIONS

People Helping People - 2000 to current, currently serve as Board of

Director

Member of National and Local SHRM - 2001 to current

Wasatch Executive Network - 2005 to current

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