Customer Service Sales

Ross M. Talbert

* ***** ********* **. *******, AR 72173

Cell: 870-***-**** Email:

***********@*****.***

Profile

Dynamic 10-year sales career reflecting accomplished leadership and record-

breaking performance within the technology and financial industries.

Forward thinking sales tactics that consistently drives new business and

successfully grows a portfolio of clients across industries.

* Exceptionally well organized with strong track record of self-

motivation, creativity and initiative to achieve both personal and

professional goals.

* Outstanding success in building and maintaining relationships with key

business decision makers, establishing highly profitable relationships

with superior levels of retention and loyalty.

* Extensive professional experience with MS Office (Excel, Word,

Outlook, Access, & Power-point).

Professional Experience

Financial Sales Specialist II, Regions Bank-Doctors Branch, Little Rock, AR

(2009-present)

* Served as Consumer and Commercial Loan Officer, New Accounts, Life

Insurance and Annuity Representative and Customer Service

Representative to clients primarily in the medical field.

* Built portfolio through exploring clients' needs and helping them meet

their financial goals.

* Generated business by directly contacting prospective clients and

through existing client referrals.

Agency Owner, Farmer's Insurance Group, Jonesboro, AR (2008-2009)

* Built a business network through community involvement and direct

contact with centers of influence.

* Grew personal and business lines of insurance throughout community and

state.

* Marketed to households by direct mail, cold calls and referrals.

* Grew current customer accounts through consistent contact to monitor

life changes and coverage gaps.

Senior Sales Representative, Alltel, Inc., Jonesboro, AR (2006-2008)

* Responsible for generating sales of technology products and services

to new and existing customers by forging lasting relationships within

the small business sector.

* Substantially surpassed quotas set by leadership team on a monthly

basis.

* Maintain current client satisfaction through customer service and

account management.

* Highly competitive commission driven position which required the use

of effective sales and marketing techniques to generate the sale of

services and products.

* Operated in both inside/outside sales capacities to achieve sales

success.

Associate General Manager, O'Charley's Restaurant, Jonesboro &Fayetteville,

AR (2001-2006)

* Trained, scheduled, supervised and effectively managed 60+ employees.

* Built profitability by building sales through community involvement

and reducing cost by directly monitoring product use and maximizing

manpower usage.

* Drastically reduced turnover within multiple locations due to superior

relationship building programs put in place.

Activities/Organizations

* Member of Jonesboro Chamber of Commerce (2008-2009)

* Associate Member of Jonesboro Board of Realtors (2006-2009)

* Member of Arkansas State University Alumni Association (2005-present)

Education/Licenses

Bachelor of Science I.S. (Business Management/Chemistry 2005)

Arkansas State University, Jonesboro, AR

Licensed Insurance Agent (L/H & P/C)

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